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Technology Support Specialist I

2 months ago

Memphis, Tennessee, United States Memphis Business Academy Full time
Position Overview

Role Summary:
This full-time, entry-level position is essential for maintaining the effective functioning of technology that underpins educational processes, administrative operations, and communication with families. The Technology Support Specialist I is tasked with providing technical assistance, guiding users through troubleshooting steps, and ensuring the optimal operation of IT systems. On-call responsibilities may be required as necessary.

Key Responsibilities:

  • User Assistance: Diagnose technical challenges, assist users through corrective measures, and document the support workflow.
  • Network Monitoring: Observe and enhance network performance by detecting issues, exploring solutions, and suggesting required modifications.
  • Asset Management: Supervise and manage IT assets.
  • Continuous Learning: Engage in educational training and relevant certifications to stay updated with industry practices.
  • System Deployment: Travel to various locations to implement system installations following best practices.
  • Client Relations: Provide courteous and effective customer service, addressing user needs with a positive demeanor and a focus on satisfaction.

Essential Collaborations:
The Technology Support Specialist I will collaborate closely with educators, administrative personnel, parents, relevant vendors, and fellow IT staff across multiple sites. Establishing and nurturing trusting relationships with these stakeholders is vital for ensuring efficient equipment operation, user competence, and prompt issue resolution.

Required Skills and Qualifications:

  • Valid Driver's License
  • Strong analytical and problem-solving skills
  • Exceptional customer service abilities
  • Experience in help desk support
  • Proficient in verbal and written communication
  • Familiarity with operating systems and PC skills
  • Experience in system and server management
  • Knowledge of IP camera setup
  • Ability to manage projects and understanding of LAN
  • CompTIA Security+ certification
  • Familiarity with office and project management tools
  • Attention to detail

Minimum Qualifications:

  • High school diploma or equivalent
  • Proficiency in computer technology
  • Demonstrated ability to assist others in resolving issues

Preferred Experience:

  • Coursework from a community or technical college
  • Associate's Degree
  • Certifications in IP device and camera setup
  • Experience in low voltage installation, help desk, and Windows environments

Personal Attributes:

  • Trustworthy and dependable
  • Responsible and eager to learn
  • Humble and detail-oriented
  • Respectful towards others

Physical Requirements:
The physical demands outlined are representative of those necessary to perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions.

While executing this role, the employee is frequently required to communicate verbally and listen. The employee often stands, walks, and sits. Occasionally, the employee must lift and/or move up to 50 pounds and is required to drive periodically.