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Business Analyst

1 month ago

Ridgefield Park, United States Staffmark Full time

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Ridgefield Park, NJ.

Business Analyst

Position Summary:

The main function of a business operations specialist is to maintain vendor relationships, act as a business analyst for non-IT projects, or fill organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics, and budget. The business operations specialist usually reports to a project manager or director.

Responsibilities:

  • Review and approve contracts, cost proposals, and contract supplements.
  • Approve project and work breakdown structures.
  • Review and approve the documentation of business processes.
  • Approve project budgets and expenditures, and monitor transaction controls and costs against budgets.
  • Predict potential budget overruns and offer solutions.
  • Consult with corporate offices, project managers, auditors, clients, and sub-consultant representatives regarding future proposals.
  • Prepare sub-agreements and review and input sub-consultant invoices to ensure contract compliance.
  • Screen new B2B account application to determine if the customer is a real business, the business size claimed in the application, and if they may be a business that resells the product purchased.
  • Investigation and resolution of suspected instances of consumer fraud such as the use of stolen credit cards, account takeovers, fraudulent generation of reward points, or disingenuous complaints
  • Effectively analyze common patterns of suspicious behavior to prevent future unauthorized activities
  • Responsible for all consumer and internal claims that cannot be resolved by Customer Service Representatives, or Customer Service Managers, or which exceed financial thresholds or situations that could lead to legal or PR involvement
  • Dispute chargebacks by reviewing and providing compelling evidence to financial institutions.
  • Complete ad hoc projects given by their direct manager.
Requirements:
  • Bachelor's degree in business management, economics, finance, accounting, or relevant field required.
  • 8-10 years experience required.
  • High analytical skills
  • Strong communication skills and an ability to adapt to a fast-changing environment
  • English is a must, a second language will be a strong asset
  • 1-3 years of experience in fraud, risk management, or banking services specifically with chargeback/retrieval responses, dispute resolution, and card compliance as an asset
  • Verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
  • Strong ability to work independently and manage one's time.
  • Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
  • Strong ability to apply accounting and mathematical principles to work as needed.
  • Strong ability to analyze business trends and project future revenues and expenses.
  • Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.

Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K, and Paid Time Off plus more

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.

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