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Borrower Services Library Assistant II

2 months ago

Denver, United States City and County of Denver Full time
About Our Job

The Denver Public Library (DPL) is a growing urban library system that serves the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver's most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials.We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces and equitable policies & procedures.

Become a Library Assistant II in Borrower Services (Books & Borrowing) at Denver Public Library's Central Library We have multiple opportunities to join our team in delivering Denver Public Library's values of Connection, Curiosity, Equity, Stewardship and Welcoming to downtown dwellers and commuters. As part of the Borrower Services team, you will serve in a dynamic location both on the front lines as the face of library circulation as well as behind the scenes as the hub for materials processing for the entire library system.

Situated in the Golden Triangle Creative District at the heart of Denver's Civic Center, the Central Library is a busy and active community center celebrating curiosity, innovation, education, and empowerment for the surrounding neighborhoods. Currently undergoing a major renovation, the Central Library offers a chance to experience the exciting pace of a large urban library with many opportunities to explore and grow.

About the job:

You'll be spending most of your time at customer-facing service points, interacting with a diverse population while using a trauma-informed lens and creating a welcoming library space where all are free to explore and connect. You'll create positive experiences for library customers by checking out and returning materials, registering customers for library cards, placing requests for DPL items as well as materials from other agencies and responding to customer questions about using library resources and locating library materials.

You'll use library technology and other mechanical tools to efficiently process and route library materials with accuracy and attention to detail, while staying current on library trends, policy and procedures, especially those relating to circulation. You may assist with shelving, collection maintenance, and outreach projects as requested.

You'll grow as you support the library's goal of being a learning organization by participating in approved learning opportunities and projects that support the Library's mission, vision and values and goals. By communicating effectively about issues and initiatives with customers, staff and administration, you'll help recognize your colleague's strengths and contributions and foster relationships with colleagues throughout DPL.
About You

  • Ability to thrive in a fast-paced, physically active work environment with constant public contact.
  • Excellent interpersonal skills, positive attitude, cultural sensitivity, compassion and a sense of humor when working with customers and colleagues of all ages and backgrounds.
  • Skill in interpreting, communicating and presenting information to a diverse audience with experience explaining services to customers of varying ages and education levels.
  • Skill in cash and credit card handling and making simple mathematical computations.
  • Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software, plus a willingness to learn new technology as needed.
  • An equity-driven approach to team dynamics with the ability to creatively solve problems, negotiate, and handle stressful situations in a positive manner.
  • Ability to adapt to the ebb and flow of materials intake and stay focused on repetitive tasks in a busy and physically-demanding environment.
  • A demonstrated commitment to developing and maintaining a welcoming environment for a diverse customer base including youth, older adults, digitally isolated, and BIPOC.
  • Attention to detail.
  • Ability to multitask and prioritize.
  • Ability to demonstrate innovation and flexibility.
We know your time is valuable. Applicants who meet the following minimum qualifications will be considered:
  • A high school diploma or equivalent.
  • One year of customer service experience that included working on a computer.
  • A cover letter must be included with your application for consideration.
  • A second language fluency is a definite plus


Other Things You Should Know:

The Central Library is located in a busy metropolitan area with no free parking available. We do offer a complimentary RTD Ecopass with easy access to public transportation. The building is currently under major renovation, with planned reopening in Fall 2024.

There are multiple positions available with this posting with both full-time and part-time schedules available. Your work schedule will be determined by the needs of the department and will include evening and weekend hours. Current working hours are Sundays through Thursdays, but are subject to change as library hours expand. Weekend availability and a willingness to adjust to new schedules is a big plus as we approach expanded hours in 2025.

This position could be reassigned temporarily or permanently to another branch based on system wide staffing needs.

We anticipate this posting will close on Thursday, July 11th, 20224. Please submit an application and cover letter at your earliest convenience in order to be considered.
About Everything Else

Job Profile
LC1485 Administrative Support Assistant II
To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type
Unlimited

Library Hiring Range
$19.11 - $23.89

Starting Pay
19.11-23.89

Agency
Denver Public Library

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.