See more Collapse

Renewals Customer Success Manager

1 month ago

Fort Worth, United States RingCentral Full time

Say hello to opportunities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We're currently looking for: A Customer Success Manager to help customers by aligning their business goals to current and future product capabilities.

To succeed in this role you must have experience in:

  • Developing customer relationships and credibility by building trust and ensuring the customer's needs are met

  • End to end ownership of customer accounts

  • Acting as the voice of the customers by communicating issues and customer's feedback to internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering

  • Be proactive and accountable for driving resolutions to all issues by collaborating with internal teams

  • Working with customers to define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, milestones, risks and metrics

  • Proactively identifying key challenges and present standard solutions to help customer account growth

  • Creating lessons learned (root cause analysis on failed accounts) and use for future improvements

  • Encouraging customers to utilize new features that will help them drive their business forward

  • Evaluating churn and down sell risk for each customer and proactively addressing dissatisfaction or feature gaps to drive retention throughout the customer life cycle.

  • Developing plans that ensure that customers are successfully adopting our platform that align to their business needs

  • Conducting regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their RingCentral investment

  • Managing and negotiating renewal agreements by providing guidance on renewal strategy to increase value

Desired Qualifications:

  • 1-3 yrs. direct and verifiable customer success, consulting or Account Management and Renewal experience for a SaaS company

  • Bachelor's Degree or equivalent experience in Customer Success, Consulting or Account Management

  • Proven experience building strong customer relationships with IT and business executive stakeholders and efficiently communicating internal and external voices.

  • Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers

  • Strong skills in verbal and written communications, strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences

  • Knowledge of Salesforce and Customer Success platform (i.e Catalyst, Gainsight)

What we offer:

  • Comprehensive medical, dental, vision, disability, life insurance

  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

  • 401K match and ESPP

  • Paid time off and paid sick leave

  • Wellness programs including 1:1 coaching and meditation guidance

  • Paid parental and pregnancy leave and new parent gift boxes

  • Family-forming benefits (IVF, Preservation, Adoption etc.)

  • Emergency backup care (Child/Adult/Pets)

  • Pet insurance and Pet Telehealth

  • Employee Assistance Program (EAP) with counseling sessions available 24/7

  • Free legal services that provide legal advice, document creation and estate planning

  • Employee bonus referral program

  • Student loan refinancing assistance

  • Employee perks and discounts program

RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, the compensation range for this position is between $65,450 and $93,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more The salary may vary depending on your location, skills, and experience.

This role has an application deadline of July 15, 2024. Please apply prior to the deadline to be considered for the role.

#LI-JW1

We have other current jobs related to this field that you can find below

  • Renewals Customer Success Manager

    1 month ago

    Fort Worth, United States RingCentral Full time

    This is where you and your skills come in. We're currently looking for: A Customer Success Manager to help customers by aligning their business goals to current and future product capabilities. To succeed in this role you must have experience in: Developing customer relationships and credibility by building trust and ensuring the customer's needs are met End...

  • Renewals Customer Success Manager

    1 month ago

    Fort Worth, United States RingCentral Full time

    Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center...

  • Customer Success Manager- SMB

    3 weeks ago

    Fort Washington, United States Customer Labs Full time

    Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and...

  • Customer Success Manager- Government Solutions

    2 weeks ago

    Fort Washington, United States Customer Labs Full time

    Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector’s unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public, educational and...

  • Customer Success Manager

    3 weeks ago

    Fort Worth, United States Point of Rental Software Full time

    Description Position at Point of Rental Software A little about our culture... Point of Rental has been honored as one of Inc. 500's Best Places to Work in 2024! This recognition highlights our commitment to fostering a positive and engaging work environment. About the position... As a Customer Success Manager, you will be a trusted advisor to PoR customers,...

  • Customer Success Manager

    2 months ago

    Fort Worth, United States The Ladders Full time

    Description Position at Point of Rental Software A little about our culture... Point of Rental has been honored as one of Inc. 500's Best Places to Work in 2024! This recognition highlights our commitment to fostering a positive and engaging work environment. About the position... As a Customer Success Manager, you will be a trusted advisor to PoR...

  • Customer Success Manager

    4 weeks ago

    Fort Worth, United States Point of Rental Software Full time

    Description Position at Point of Rental Software A little about our culture... Point of Rental has been honored as one of Inc. 500's Best Places to Work in 2024! This recognition highlights our commitment to fostering a positive and engaging work environment. About the position... As a Customer Success Manager, you will be a trusted advisor to PoR...

  • Customer Success Manager

    3 weeks ago

    Fort Worth, United States Buxton Company Full time

    Job Summary We are nothing without our customers. Buxton recently created a Customer Success organization to enhance our focus on helping our customers understand and get more value from our solutions. This focus is vital to the success and growth of Buxton. The Customer Success team plays a pivotal role in driving customer satisfaction and ensuring maximum...

  • Customer Success Manager

    2 weeks ago

    Fort Walton Beach, United States SOURCE INTELLIGENCE Full time

    Job DescriptionJob DescriptionAbout Source Intelligence As product compliance and ESG regulations continue to expand worldwide, and consumers increasingly demand sustainable, eco-friendly products, companies struggle to collect, validate, and report supply chain data to meet due diligence and compliance obligations – particularly when sourcing materials...

  • Senior Customer Success Manager

    5 days ago

    Fort Worth, United States TimelyCare Full time

    The Role TimelyCare is seeking a Senior Customer Success Manager to oversee the health of key accounts through strong relationship management of our customers. This role is responsible for creating and managing relationships for large, complex telemedicine programs with minimal oversight; and managing internal resources across programs. The Senior Customer...

  • Customer Success Manager

    1 month ago

    Fort Worth, United States Rsgroup Full time

    Customer Success Manager - Procurement Solutions Location: Fort Worth, TX, US, 76118 Work Location: About the role We are seeking a proactive and customer-centric Customer Success Manager specializing in Procurement Solutions. This role is crucial for ensuring the successful onboarding and ongoing support of our eProcurement customers in the United States &...

  • Customer Success Manager

    4 weeks ago

    Fort Worth, United States RS Americas Full time

    We are RS Group. RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations. We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide. Our Vision is to be first...

  • Renewable Energy Estimator

    1 month ago

    Fort Worth, United States oilandgas.org.uk Full time

    Estimator - Renewables Spark Power, a trusted partner in energy in North America, is looking for an Estimator to join our Renewables team in our Dallas-Fort Worth Office. The Estimator is responsible for developing accurate cost estimates, training project managers in estimation practices for projects, creating and maintaining Standard Operating Procedures...

  • Customer Success Representative

    2 weeks ago

    Fort Worth, United States HAI, inc Full time

    Job DescriptionJob DescriptionThe Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Customer Success Representative, you must be proficient...

  • Renewable Energy Estimator

    1 month ago

    Fort Worth, United States Spark Power Full time

    Estimator - RenewablesSpark Power, a trusted partner in energy in North America, is looking for an Estimator to join our Renewables team in our Dallas-Fort Worth Office. The Estimator is responsible for developing accurate cost estimates, training project managers in estimation practices for projects, creating and maintaining Standard Operating Procedures...

  • Customer Success Specialist

    2 weeks ago

    Fort Worth, United States Buxton Company Full time

    Buxton is the global leader in retail customer analytics, and we aim to provide data-driven insights and shape the future of customer engagement across all channels. This role is based in Fort Worth, TX and follows a hybrid work model. About the role We are looking for a detail-oriented, self-starter to join the Buxton Customer Success team. The Customer...

  • Customer Success Manager- Risk Pools/Partnerships

    3 weeks ago

    Fort Washington, United States Customer Labs Full time

    Get my list of hand-picked edtech jobs every Monday. Job Title Location Email Thanks - you're signed up. Every Monday you'll get a list of the best edtech jobs. The job you're looking for is no longer active. Check out similar jobs below. Hand-picked jobs at the intersection of Education and Technology . 471 Featured | 1,536Total | Last Updated: Monday, July...

  • Renewable Energy Intern

    1 month ago

    Fort Worth, United States AUI Partners Full time

    As a Renewable Energy Intern, you will be working directly with project team members and will have the opportunity to learn and gain knowledge with hands-on experience. We are seeking passionate individuals who have a desire to continue their future in Renewable Energy construction. Please note this is a paid internship. Office location is at our headquarter...

  • Enterprise Customer Success Manager

    1 month ago

    Fort Wayne, United States Unily Full time

    Job Purpose The Customer Success Team is the face and voice of Unily, reflecting the company's core values in its strategic collaboration with customers. As an ECSM, you bring significant experience partnering with Enterprise Clients to optimize their SaaS platform. The primary focus of this role is to ensure the Unily platform will become and remain a...

  • Customer Success Manager

    2 months ago

    Fort Lauderdale, United States iPipeline Full time

    iPipeline is building out a Customer Success team with a mission of focusing on customer adoption, retention, advocacy, and expansion across our customer base. Our customers include Insurance Carriers, Financial Institutions, and BGA/IMO’s. Our team strives to understand our customers deeply so that we can best advocate for them internally as well as work...