Current jobs related to Enterprise Customer Success Manager - Fort Wayne - Unily

  • Enterprise Customer Success Manager

    2 weeks ago

    Fort Washington, United States Bizzabo Full time

    Description The Enterprise Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our largest and most strategic customers, working across multiple industries, use cases, & stakeholders. The Enterprise Customer...

  • Customer Success Manager, Emerging

    3 weeks ago

    Wayne, United States Kleer and Membersy Full time

    As a Customer Success Manager on our Emerging team , you’ll use strong relationship-building skills, strategic planning abilities, and a keen focus on customer success to develop and support our elite clients, Dental Support Organizations (DSOs). You'll collaborate with internal and external stakeholders, including executive leadership, to ensure the...

  • Senior Customer Success Manager

    2 days ago

    Fort Wayne, Indiana, United States Carrier Full time

    Job Title: Senior Customer Success ManagerCarrier is seeking a Senior Customer Success Manager to maintain and grow all facets of the customer relationship to drive world-class customer satisfaction within the HVAC commercial business segment.The ideal candidate will promote Carrier Controls' capability to increase revenue and market share, support segment...

  • Customer Experience Representative

    5 days ago

    Fort Wayne, Indiana, United States Enterprise Holdings Full time

    Customer Experience Representative OpportunityEnterprise Mobility, a leading provider of car rental services, is seeking a Customer Experience Representative to join our team at the Fort Wayne Airport branch.Key Responsibilities:Provide exceptional customer service by greeting customers in a professional and friendly manner.Offer additional customer...

  • Customer Experience Representative- Fort Wayne Airport

    2 months ago

    Fort Wayne, United States Enterprise Holdings Full time

    Overview: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...

  • Senior Customer Success Manager

    2 weeks ago

    Fort Wayne, Indiana, United States Carrier Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our Carrier Controls team. As a key member of our commercial business segment, you will be responsible for maintaining and growing all facets of the customer relationship to drive world-class customer satisfaction.Key Responsibilities:Customer Satisfaction: Hold regular...

  • Management Trainee

    4 weeks ago

    Fort Wayne, Indiana, United States Enterprise Holdings Full time

    OverviewAt Enterprise Holdings, we're committed to providing our customers with exceptional mobility solutions. As a Management Trainee, you'll play a critical role in delivering this experience.ResponsibilitiesYou'll be responsible for serving as the face of Enterprise to customers and partners, while also mastering the knowledge and skills needed to run...

  • Customer Success Manager, Enterprise

    3 weeks ago

    Fort Washington, United States MaestroQA Full time

    There is no such thing as perfection. Only continuous improvement. We are building software that helps companies build a culture of continuous improvement. QA programs done right are about driving continuous improvement across your employees, customers, product, and processes. This concept applies to every single business in the world - from the coffee cart...

  • Customer Experience Representative

    1 month ago

    Fort Wayne, Indiana, United States Enterprise Holdings Full time

    About the RoleEnterprise Holdings is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. This part-time position is located at the Fort Wayne Airport and offers a competitive hourly rate of $20.67, plus bonus opportunities.Key ResponsibilitiesProvide exceptional customer service by greeting...

  • Senior Customer Success Manager

    6 days ago

    Fort Wayne, Indiana, United States Carrier Full time

    About This OpportunityThis is a critical and comprehensive role in Carrier's fast-paced and growing HVAC Control Board market. The successful candidate will be a self-directed leader who can achieve and exceed product and business growth targets while driving improved quality, delivery, demand planning, and customer satisfaction.Key ResponsibilitiesCustomer...

  • Customer Experience Representative

    6 days ago

    Fort Wayne, Indiana, United States Enterprise Holdings Full time

    Customer Experience RepresentativeEnterprise Mobility is seeking a highly skilled Customer Experience Representative to join our team at the Fort Wayne Airport branch. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience from start to finish.Responsibilities:Meet and...

  • Senior Customer Success Manager

    5 days ago

    Fort Wayne, Indiana, United States Carrier Full time

    About This RoleThis is a critical and comprehensive opportunity in Carrier's fast-paced and growing HVAC Control Board market. The successful candidate will be a self-directed leader responsible for achieving and exceeding product and business growth targets while driving improved quality, delivery, demand planning, and customer satisfaction.This position...

  • Customer Experience Representative

    4 weeks ago

    Fort Wayne, Indiana, United States Enterprise Holdings Full time

    Customer Experience Representative OpportunityEnterprise Holdings, a leading provider of mobility solutions, is seeking a Customer Experience Representative to join our team at the National/Alamo branch located at the Fort Wayne Airport.Key Responsibilities:Provide exceptional customer service by greeting customers in a professional and friendly mannerOffer...

  • Customer Experience Representative

    3 weeks ago

    Fort Wayne, Indiana, United States Enterprise Holdings Full time

    Job Title: Customer Experience RepresentativeEnterprise Holdings is seeking a Customer Experience Representative to join our team at the Fort Wayne Airport. As a Customer Experience Representative, you will be responsible for providing exceptional customer service to our customers, ensuring a positive experience from start to finish.Responsibilities:Meet and...

  • Senior Customer Success Manager

    4 weeks ago

    Fort Wayne, United States Carrier Global Corporation Full time

    Customer Satisfaction. Hold regular customer status reviews via Teams and factory visits. Drive customer satisfaction to a highly satisfying level. Maintain customer dashboards, action registers, and track customer initiatives. Conduct periodic revie Manager, Customer Service, Senior, Product Manager, Manufacturing, Retail, Customer, Business

  • Customer Experience Representative

    2 weeks ago

    Fort Wayne, Indiana, United States Enterprise Holdings Full time

    Job Summary:Enterprise Holdings is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. This role is responsible for providing exceptional customer service, ensuring a seamless rental experience, and promoting our company's values and services.Key Responsibilities:Meet and greet customers in a...

  • Senior Customer Success Manager

    3 weeks ago

    Fort Wayne, Indiana, United States Carrier Full time

    About this RoleThis is a critical and comprehensive opportunity in Carrier's fast-paced and growing HVAC Control Board market. It requires a self-directed leader for achieving and exceeding product and business growth targets while simultaneously driving improved quality, delivery, demand planning, and customer satisfaction.This position will include 25%...

  • Enterprise Mobility Management Trainee

    4 days ago

    Fort Walton Beach, Florida, United States Enterprise Holdings Full time

    OverviewAt Enterprise Holdings, we're committed to providing exceptional career opportunities for our team members. Our Management Training Program is designed to equip you with the skills and knowledge needed to succeed in sales, business development, customer service, retail management, or operations.We're seeking a highly motivated and ambitious...

  • Management Trainee Internship Opportunity

    5 days ago

    Wayne, Michigan, United States Enterprise Mobility Inc Full time

    OverviewAre you looking to gain valuable business and leadership skills in a dynamic and fast-paced environment? Our Enterprise Management Internship is the perfect opportunity for you to develop your skills and stand out in the job market.As a Management Intern, you will be part of a team-based environment where you will learn from experienced professionals...

  • Enterprise Account Executive

    5 days ago

    Fort Wayne, Indiana, United States T-Mobile Full time

    Transformative Business OutcomesAs an Enterprise Account Executive at T-Mobile, you will drive transformative business outcomes for some of the world's largest and most influential companies. Your role is pivotal in demonstrating T-Mobile's innovative solutions to meet the sophisticated needs of these large organizations.Key Responsibilities:Strategic...

Enterprise Customer Success Manager

3 months ago

Fort Wayne, United States Unily Full time

Job Purpose The Customer Success Team is the face and voice of Unily, reflecting the company's core values in its strategic collaboration with customers. As an ECSM, you bring significant experience partnering with Enterprise Clients to optimize their SaaS platform. The primary focus of this role is to ensure the Unily platform will become and remain a critical solution for our clients by building strong executive relationships and aligning platform capabilities to key business objectives. You are responsible for partnering with our largest clients to ensure the continued value realization of our product; thereby influencing client satisfaction rates, revenue growth, external advocacy participation and continued product adoption. To succeed in this role you must be agile, well rounded, client-centric, and innovative. You can map client organizations and understand the intricacies of executive stakeholder goals. The successful candidate can articulate the nuances of the client to influence both Unily and client initiatives accordingly. You are confident in sharing your knowledge and experience with the broader organization and you are willing to mentor other members of the team. You offer an informed perspective via thought leadership. You understand how to act as a customer advocate internally, while also positively representing Unily with the customer business. This role will operate in a hybrid model from our New York office (and occasionally other Unily locations globally). This role will require frequent travel. Main Responsibilities Own the overall relationship of a defined BoB, focused on increasing their adoption and growth Understand the dynamics of each client’s business and execute account plans to maximize Unily’s penetration throughout the organization Review customer health and flag and address any risks for churn Establish a long-term trusted advisor relationship with the customer and turn customers into Unily ambassadors Ensure clients recognize maximum value from the Unily solution- technology and services Identify and drive upsell and cross-sell opportunities Collaborate with clients to establish key performance indicators and aiding the customer in achieving their goals and evolving the platform to ensure continued success Network within the customer organization to build and maintain relationships at all levels of the customer organization with a focus on creating executive level, value-based engagement Demonstrate deep product knowledge of the Unily value propositions and use cases, while keeping up with industry trends and competitors Be the voice of the customer and collect feedback to drive continuous improvement across all areas including product Escalate customer needs/issues cross-departmentally and appropriately Maintain high customer satisfaction throughout the duration of the customer relationship guaranteeing contract renewal Maintain excellent knowledge of customer initiatives, roadmaps, rollout plans and issues Inspire colleagues with examples of handling client queries, finding innovative solutions for complex problems and client relationship management strategies. Knowledge, Skills and Experience 7+ years’ experience in a SaaS organization in a senior customer success or a strategic consulting role Strong strategic vision for the customer experience alongside a sales mentality for identifying revenue growth opportunities Strong customer advocacy with the ability and willingness to engage directly with customers and build relationships with C-level and VP level contacts You have comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific milestones and customer health Business acumen, sound decision making, analytical, and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships You have experience using customer success software (ideally Planhat), CRM software (ideally Salesforce), and Microsoft Applications You have clear verbal and written communication skills Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation Enjoys working closely with customers to ensure complete satisfaction Unafraid to roll-up sleeves, get it done and 'lead from the front' Genuine interest in helping others and helping other people succeed, with a passion for growing and coaching team members Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients Why Work for Unily? Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won’t find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognise that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work. We offer a fantastic suite of benefits: 23 vacation days, 10 sick days and 1 annual volunteer day. We offer medical, dental and vision coverage at $0 payroll cost at the employee-only coverage level and cover 50% for all other level. 1x your annual salary in Life and AD&D coverage at no cost to you. 3% match on your 401(k) and no vesting schedule after your first 90 days. Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow. View Unily's USA Careers Privacy Notice here

#J-18808-Ljbffr