Director of Global Operations

3 days ago

Houston, United States Rise Association Management Group Full time
Company Vision

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners' associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We're an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We're thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We're a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we're looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it.

We are problem solvers and business managers who just happen to be in the business of community association management. Together, we're capable of so much more. Together, we RISE.

Our Core Values:
  • Honoring Commitments
  • Precision
  • Unquenchable Curiosity
  • Stewardship
  • Being a Great Partner
  • Inspire Others with Your Attitude
  • Finding A Way, despite any obstacles
  • Taking Ownership
Location: Rise AMG Corporate Office
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Compensation: Flexible, based on experience level

About Rise AMG: At Rise Association Management Group, we are dedicated to excellence in community management. We foster a collaborative and dynamic environment where our team thrives, providing top-tier service to our clients. Our leadership team embodies integrity, accountability, and a passion for developing strong communities.

Position Overview: The Director of Global Operations at Rise AMG will be responsible for providing leadership, management, and accountability across key operational departments. This individual will lead teams handling client accounting, client service, and compliance, ensuring exceptional service delivery, operational efficiency, and adherence to company standards.

Key Responsibilities:
  1. Leadership & Management:
    • Provide leadership and direction to the Client Accounting, Client Service, and Compliance teams.
    • Develop and maintain clear goals, KPIs, and accountability measures for each team to ensure consistent operational success.
    • Foster a positive, high-performance culture, encouraging professional growth and development within teams.
  2. Client Accounting Operations:
    • Oversee all client accounting functions, including Accounts Receivable (AR), closing, and resale transactions.
    • Ensure accurate financial processes, timely reporting, and seamless communication with clients.
  3. Client Service Oversight:
    • Lead the Client Service Team, focusing on improving client satisfaction and delivering exceptional service.
    • Monitor and improve Net Promoter Score (NPS) and Google Reviews, continuously enhancing the client experience.
  4. Compliance & Regulatory Management:
    • Manage compliance operations, including Deed Restriction Violations (DRV) and Architectural Review Committee (ARC) processes.
    • Ensure compliance with all regulatory requirements and company standards across managed communities.

Qualifications:
  • Proven experience in leading and managing operational teams, preferably in the property or community management sector.
  • Strong understanding of client accounting and compliance processes.
  • Exceptional leadership skills with the ability to drive results and accountability.
  • Experience in improving client satisfaction metrics, such as NPS and online reviews.
  • Excellent communication and problem-solving skills.
  • Ability to work in-office Monday through Friday, 8:00 AM - 5:00 PM.
What We Offer:
  • A collaborative and supportive team environment.
  • Competitive and flexible pay based on experience level.
  • Opportunities for professional development and growth within Rise AMG.

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