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Systems Support Specialist

2 months ago

Nashville, United States Brown and Caldwell Full time

As a part of the WorkSmartPlus Support Team, the Systems Support Specialist will support Brown and Caldwell Employees with questions and issues pertaining to the Project Management System. This position will offer support and technical assistance to users who are using the BC Internal Project Management System and need help completing tasks or troubleshooting problems through system investigation and maintenance.

  • Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System
  • Classify, and prioritize all service requests according to department standards and guidelines
  • Troubleshoot issues related to the Brown and Caldwell Project Management System, and any other requests within the scope of their expertise
  • Work directly with end-users to diagnose and resolve issues
  • Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines
  • Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary
  • Maintain the resolution knowledgebase by posting all relevant solutions
  • Assist with regression testing and other validations to ensure system functionality
  • Effectively manage and prioritize multiple tasks
  • Engage and work closely with Supervisor/Digital Services for escalated issues
  • Troubleshoot system issues and engage external resources as needed to resolve issues
  • Provide System SME project support as needed
  • Support related systems as needed
Desired Skills and Experience:
  • 1-3 years’ experience in Help Desk Support, Customer Service support, or experience as a Business Analyst.
  • Proven Technical Expertise
  • Strong interpersonal skills
  • Patient and positive demeanor
  • Ability to effectively organize and prioritize work tasks
  • Strong attention to detail and follow through
  • Ability to communicate technical concepts to non-technical people
  • Strong written and oral communication


Salary Range: The anticipated starting pay range for this position is based on the employee’s primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.

Location A: $24.40 - $33.50
Location B: $26.90 - $36.90
Location C: $29.30 - $40.20

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com.

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO/AAP Employer. Minorities/Women/Disabled and Protected Veterans are encouraged to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)