System Support Specialist

3 weeks ago


Nashville, Tennessee, United States CGS Administrators Full time
Job Summary

CGS Administrators is seeking a skilled System Support Specialist to join our team. As a key member of our production operations team, you will be responsible for providing system and production support and monitoring for applications, batch cycles, releases, projects, implementations, installations, etc. Participate in work sessions for system support and problem resolution.

Key Responsibilities

Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications.
Provide support for simple to moderate system/production performance concerns.
Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
Monitor and report on scheduled batch and online applications for successful/unsuccessful execution.
May run necessary system backups.
Review and/or create documentation for accuracy, future problems, and company standards.

Requirements

Bachelor's in a job-related field or 4 years job-related work experience or Associate's and 2 years job-related work experience.
2 years of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience.
Comprehends data storage techniques, basic database philosophy, database management, and simple programming techniques.
Good understanding of the requirements for maintaining production systems and the effect of program changes.
Understands how to use structured techniques in new program development.
Good understanding of development, quality assurance, and integration methodologies.
Good communication and interpersonal skills.
Able to work well under pressure and as part of a team.
Pays attention to detail.

Preferred Qualifications

2 years of mainframe technical experience.
Mainframe Tools Experience in (or willingness to learn) TSO, SDSF, JCL, Connect: Direct, Job Scheduling concepts (e.g. TWS, Zeke, CA-7), IBM utilities (e.g. IEBGENER, FILEAID, SYNCSORT), Endevor.
Development experience in mainframe programming languages is a plus (e.g. COBOL, Easytrieve Plus).
Medicare experience.

Equal Employment Opportunity Statement

CGS Administrators is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

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