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IT Support Specialist

2 months ago

Bellevue, United States Clearwater Analytics Full time
Job Summary:

The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they advocate for the customer by directing matters to the appropriate technical personnel. Additionally, they keep management and end-users informed with case status updates and contribute to the development, documentation, and implementation of standard operating procedures and customer service guidelines relevant to IT support.

Responsibilities:
  • Provides first tier IT support to employees and business resolving simple problems and tickets as a member of the Help Desk Team.
  • Responds to escalated employee issues and incidents in a proactive, timely fashion.
  • Completes basic tasks and projects supporting IT operations in delivering systems and features that provide significant value.
  • Identifies quality and reliability issues in systems they maintain.
  • Assists new hires with set-up, tools, and best practices.
  • Seeks input from teammates and outside experts on systems and feature design.
  • Executes on key deliverables for the business that require off-hour support or tasks.
  • Assembles workstations including mechanical standing desks.
  • Unboxes and organizes inventory items.
  • Receives and organizes inventory while maintaining inventory tracking system.
  • Installs IT equipment inclusive of TVs.
  • Maintains a clean & safe work environment.
Required Skills:
  • Knowledge of Intune and JAMF administration.
  • Knowledge of Azure active directory.
  • Experience with Microsoft Windows operating systems, Microsoft Office Products, and MAC.
  • Knowledge of multiple Linux distributions and command line & scripting.
  • Knowledge of networks, firewalls/security, and operating systems.
  • Ability to lift 50 pounds safely.
  • Self-motivated and Self-organized.
  • Basic mechanical aptitude.
  • Ability to troubleshoot first tier computer hardware and software issues.
  • Strong computer skills, including proficiency in Microsoft Office.
  • Excellent attention to detail and strong documentation skills.
  • Outstanding verbal and written communication skills.
  • Strong organizational and interpersonal skills.
  • Exceptional problem-solving abilities.
  • Collaborates well with other teams.
Education & Experience:
  • Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support.


Salary Range
$23.08 - $29.81
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.