IT Support Specialist

4 weeks ago


Bellevue, Washington, United States MOD Super Fast Pizza, LLC Full time
Job Summary

MOD Super Fast Pizza, LLC is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will provide level 1 technical assistance in support of our in-store technology and employees.

Key Responsibilities
  • Troubleshoot store technical issues
  • Create and execute support tickets
  • Setup, support, and maintain Support Center computers and hardware
  • Troubleshoot network and ISP connectivity issues
  • Continuously work to improve the IT incident and problem management processes
Requirements
  • Excellent analytical and troubleshooting skills
  • Ability to maintain composure and communicate clearly
  • Ability to learn and understand the functional and technical elements of MOD's technology solutions
  • Attention to detail, excellent organizational skills, and superior time management skills
  • Dependable and able to work a rotating on-call schedule
  • Ability to lift and carry 25+ pounds
Preferred Qualifications
  • 1+ years of technical experience with 1-year experience in a help desk environment
  • General understanding of internet technologies
  • Good understanding of desktop operating systems
About MOD

MOD is a fair chance employer and believes in creating a world that works for and includes everyone. We offer a total compensation package including company and/or individual performance annual bonus, medical/dental/vision/life insurance/disability insurance options, up to 20 paid vacation days per year and 11 paid holidays, 401(k) retirement eligibility, paid sick leave, paid parental leave, and access to MOD's Employee Assistance Program.


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