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Operations Specialist

2 months ago

Itasca, United States Itasca Bank & Trust Co Full time

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

Essentials Functions

Has banking knowledge and proficient computer skills to perform all assigned functions related to the Wire process (Domestic, International, bank to bank), Stop Payments, Legal Document Processing, ACH processing (Origination and Returns), Reg E claims, and Online Banking Support (Browsers, Operating Systems, Customer Service).

Record requirements are met to meet audits or exams.

Protects the Bank and its customers by maintaining a high level of security awareness and knowledge of Regulation E.

Attends all required bank training and adapts concepts and procedures.

Performs the backroom Reg. E process from start to finish working with front line staff, vendors, and customers to maintain timeframes and great customer service.

Proficient understanding of NACHA rules.

Support internal and external customers with Consumer and Commercial online banking issues.

Writes and reviews general procedures for cross trained staff.

Reviews and approves Wire Transfer requests that are processed through the bank.

Manages OFAC rules that apply to Domestic and International Wires making sound decisions to meet the risk profile of Itasca Bank.

Follows the Wire and ACH Policy during daily tasks.

Proficient with the Bank Secrecy Act.

Supervisory Responsibility

None

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Position Type/Expected Hours of Work

This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 7:45 a.m. to 4:30 pm.

Travel

None required.

Required Education and Experience

2-5 years of banking experience required.

High School education or equivalent

Proficient in Microsoft Software and banking programs

Ability to perform calculations.

Models positive and supportive behavior

Delivers excellent customer service.

Effective communication skills

Strong attention to detail

Proven track record of success working in a team environment.

Preferred Education and Experience

1-3 year of bank operations experience preferred.

Knowledge of the ACH network including NACHA rules preferred.

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.