Apple Systems Specialists

7 days ago

Mountain View, United States El Camino Hospital Full time

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.

FTE

1

Scheduled Bi-Weekly Hours

80

Work Shift

Day: 8 hours

Job Description

Job Responsibilities:

  • JAMF Pro Management: Acts as the primary administrator for the JAMF Pro suite, ensuring optimal performance and security of the organization's fleet of Apple devices.

  • System Deployment and Integration: Leads IT projects focused on the design, deployment, and integration of new IT systems and services, particularly enhancing the Apple device ecosystem.

  • Software and Hardware Support: Responsible for the installation, maintenance, update, and repair of end-user hardware and software, specifically targeting Apple devices like Mac Laptops, iPhones, and iPads.

  • Technical Assistance and User Support: Provides guidance for the Apple product roadmap and expert technical support for issues related to computer systems, software, and hardware with a strong focus on Apple products used in an enterprise environment.

  • End-User Account Management: Manages end-user accounts efficiently, with an emphasis on Apple ecosystem integration.

  • Documentation and Training: Develops and maintains comprehensive IT documentation and provides training to staff on Apple device management and JAMF Pro functionalities.

  • Collaborative Problem Resolution: Works across the IS Division to troubleshoot and resolve technical issues, particularly those related to Apple devices and JAMF Pro-managed systems.

  • On-Call and Maintenance: Participates in a 24x7 on-call rotation and performs maintenance tasks as required to ensure the reliability and security of IT infrastructure.

  • Other duties as assigned

Qualifications

  • Associates Degree required. Bachelor Degree in Information System preferred

  • At least 5 years in a technical delivery role supporting Apple products and services.

  • Expertise with developing and directing Apple products and services roadmap

  • Direct customer service and support experience at all levels within the organization including Executive and Senior Management

License/Certification/Registration Requirements

  • Jamf Pro Associate Certification (Required)

  • Apple Certified Portable Technician (ACPT) (Required)

  • Jamf Protect Associate Certification (Optional)

Ages of Patients Served

N/A

Salary Range:

$43.51 - $65.27 USD Hourly

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America)

An Equal Opportunity Employer:
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.

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