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Apple Systems Specialist

2 months ago

Mountain View, California, United States El Camino Hospital Full time
Job Summary

El Camino Health is seeking a highly skilled Apple Systems Specialist to join our team. As a key member of our IT department, you will be responsible for managing and supporting our organization's Apple devices and infrastructure.

Key Responsibilities
  • Apple Device Management: Develop and implement strategies for managing and securing our Apple device fleet, ensuring optimal performance and security.
  • IT Project Management: Lead IT projects focused on the design, deployment, and integration of new IT systems and services, particularly enhancing the Apple device ecosystem.
  • Technical Support: Provide expert technical support for issues related to computer systems, software, and hardware with a strong focus on Apple products used in an enterprise environment.
  • Documentation and Training: Develop and maintain comprehensive IT documentation and provide training to staff on Apple device management and JAMF Pro functionalities.
  • Collaborative Problem Resolution: Work across the IS Division to troubleshoot and resolve technical issues, particularly those related to Apple devices and JAMF Pro-managed systems.
  • On-Call and Maintenance: Participate in a 24x7 on-call rotation and perform maintenance tasks as required to ensure the reliability and security of IT infrastructure.
Requirements
  • Associates Degree required. Bachelor Degree in Information System preferred
  • At least 5 years in a technical delivery role supporting Apple products and services.
  • Expertise with developing and directing Apple products and services roadmap
  • Direct customer service and support experience at all levels within the organization including Executive and Senior Management
Preferred Qualifications
  • Jamf Pro Associate Certification (Required)
  • Apple Certified Portable Technician (ACPT) (Required)
  • Jamf Protect Associate Certification (Optional)