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PC Support Manager

2 months ago

Scott Air Force Base, United States SecuriGence LLC Full time

Job Title: PC Support Manager (KITSS)

Location: Scott Air Force Base, Illinois

Clearance Level: DOD Secret Clearance

Summary

We deliver essential technology services to our customers in support of their missions to sustain the national security and economic interest of our nation. SecuriGence is seeking a talented PC Support Manager to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.

Duties:

The Key Information Technology (IT) Service Support (KITSS) Specialist is responsible for overall personal computer activity. The selected candidate will establish and implement PC policies, procedures and standards, and ensures their conformance with information systems goals and procedures. Studies and projects PC resource requirements including personnel, software, equipment and facilities, and makes recommendations to management. Maintains currency in new developments and technology. Provides for the training of department staff and end users. Directs setup and maintenance of library and materials for end user reference and reviews department staff. Ensures that security procedures are implemented and enforced. Provides leadership in the effective use of internal data processing, automated office systems and data communications. May also manage LAN services.

  • Provide special Command, Control, Communications, and Computer (C4) support for implementing and maintaining C4 executive-level information technology services, including but not limited to mobile/wireless computing and telecommunications support to USTRANSCOM their immediate support staff, USTRANSCOM Liaison Officers (LNOs) located at various Combatant Commands throughout the world, and other senior managers approved by the USTRANSCOM Chief of Staff (TCCS)
  • Assist with market research, perform testing, and implement C4 technical solutions supporting senior leaders, their support staff, and LNOs for both unclassified and classified command and control requirements
  • Assist the Government develop new requirements and associated documentation for new/upgraded C4 capabilities
  • Submit draft requirements to Service Portfolio Management, Change Management, and/or Request Fulfillment management as applicable
  • Act as the liaison for coordinating communications and computer support requirements for commanders' visits across the globe
  • Monitor and report planned, unplanned, and potential system outages to senior-level executives for coordination and approval
  • Provide executive-level users with off-station unsecure and secure remote access services (e.g., Executive Communication Kit (ECK), dial-up, Virtual Private Network (VPN)), to include support to AMC's classified network
  • Report all issues IAW established processes/policy
  • Provide set-up and configuration of end-user devices, appropriate software, and troubleshooting diagnosis of equipment required for remote access
  • Perform operational checks on C4 end-user devices prior to Temporary Duty (TDY) assignments
  • Research technical/architectural requirements associated with communications interfaces and supporting network infrastructures
  • Repair, troubleshoot, administer, and maintain C4 end-user devices and services, ensuring activity integration with prescribed Event, Incident, and Problem Management processes
  • Create, delete, and maintain network accounts (unclassified and classified), and e-mail accounts; configure, support and troubleshoot desktops, laptops, personal electronic devices (PEDs), software, printers, desktop Video Teleconferencing (VTC) equipment, other peripherals, and network connectivity; and support remote access program for both the classified and unclassified local area networks
  • Provide continuous support to Flag/General Officers and Very Important Persons (VIPs) five (5) business days per week, and on-call as required.
  • Provide on-call/afterhours support that may extend up to 24 hours per day and 7 days per week during real-world events, contingencies, major exercises, or upon Government request
  • Response time during on-call periods shall be no more than two (2) hours to begin work on-site

Qualifications:

  • This position requires an Associates degree with 3 years of experience or a total of 5 years of related experience.
  • An IAT Level II certification is required.
  • The minimum of a Secret level DoD Security Clearance is required.

About

SecuriGence LLC (SG) is an agile, Veteran-owned small business headquartered in the Washington, DC metropolitan region. Established in April 2010 we have been supporting the Department of Defense and other United States Civil agencies in Systems Engineering, Software Engineering, Software Development, Cyber Security, and Cloud/Virtualization Management.

SecuriGence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.