Service Support Analyst

2 weeks ago

Houston, United States Sunnova Energy International, Inc. Full time

Brief Description of Sunnova


Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.

At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.

If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply


THE SERVICE SUPPORT ANALYST POSITION

Sunnova Energy is searching for an Analyst, Service Support to be responsible for ensuring effective computer operations so that end users can accomplish organizational tasks. This role provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The successful candidate must be a self-starter, able to manage multiple tasks simultaneously, work well under pressure, and own deliverables end to end.


SERVICE SUPPORT ANALYST RESPONSIBILITIES

•Oversee the transition of applications into the IT department, ensuring a smooth handover process.

•Create and maintain detailed knowledge base articles for each application.

•Work closely with application owners to gather necessary information and ensure documentation accuracy.

•Manages case system requests either in-person or over the phone; maintains timely and accurate help desk request records using ticketing system

•Walks customer through problem-solving process from ticket to completion 

•Installs, modifies, and repairs computer hardware and software 

•Creates and manages new user accounts from over fifty local and cloud-based systems 

•Runs diagnostic programs to resolve problems 

•Installs computer peripherals for users 

•Monitors licensing utilization and hardware inventory 

•Tests pending software updates 

•Prepares progress reports for all work performed and maintains time-logging 

•for cases 

•Reviews scheduled audit tasks 

•Responds to threats to Sunnova users like phishing, vishing, malware and other end-user challenges 


MINIMUM REQUIREMENTS

•Associate Diploma plus additional training in IT support areas 

•3+ years’ of progressive IT support role experience 

•Successfully delivers superior customer service 

•Knowledge documentation and/or Confluence experience

•Experience supporting, configuring and trouble-shooting desktops, laptops, and other office peripherals in an office setting; experience configuring and troubleshooting smart phones (iOS, Android)

•Legally authorized to work in the US for ANY employer


PREFERRED QUALIFICATIONS

•Bachelor’s degree in computer science or related field 

•Experience with AWS, Identity and Access Management and Microsoft Azure administration 

•Proficient using Salesforce.com and other cloud solutions preferred


ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES

•Working knowledge of Windows Servers 2012 Administration with Active Directory (Provisioning, Group Policies, OU, etc.) and Systems Management tools, as well as Azure AD Premium or AWS Active Directory service 

•Working knowledge of Microsoft Windows 10/pro/enterprise and Apple OS for iPad/Mac 

•Experience with PC imaging, PXE Boot and desktop management including application deployment and driver and .MSI file updates – SCCM and/or MS InTune, End Point Manager and Configuration Manager 

•Experience with administering Office 365 – Microsoft Office’s Teams, Exchange, Excel, OneDrive and/or SharePoint 

•Demonstrated knowledge of one or all of the following: SQL, Python, PowerShell and/or Selenium script ability 

•Strong written, and oral communication skills, has a willingness to “do whatever it takes”, can contribute to a high energy and collaborative team environment; and maintains a high degree of professionalism 

•Basic knowledge of VoIP/Cloud telephony systems like RingCentral; able to provide provision and setup new phones through administration of MAC addresses 

•Experience utilizing a help desk ticketing system to record and track customer reported incidents and track time to cases 

•Experience testing new software releases including internally developed systems


WORKING CONDITIONS

•Open-office environment

•Flexible hybrid schedule – office and home opportunities


PHYSICAL REQUIREMENTS

•Ability to periodically lift up to 50 pounds

•Ability to sit or stand for extended periods of time

•Finger dexterity working with small electronics on a regular basis


BENEFITS

Sunnova offers a generous employee reward package that includes:

•Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.

•Competitive compensation & annual bonus

•Paid time off, including 11 holidays and Paid Parental Leave





#LI-JL1


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people.  If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

  • IT Support Analyst

    2 months ago

    Houston, United States QISG Full time

    Job DescriptionJob DescriptionJob Description – IT Support Analyst General DescriptionThe IT Support Analyst will assist the IT Department in troubleshooting and maintaining computer hardware/software. The analyst will be responsible for providing excellent customer service while resolving IT service requests, installing software, assisting with the...

  • Senior Application Support Analyst

    2 weeks ago

    Houston, Texas, United States Houston Methodist Full time

    Position Overview: At Houston Methodist, the Senior Application Support Analyst plays a crucial role in providing expert-level assistance and configuration for designated applications. This position leads the implementation of new solutions and upgrades, serving as the primary contact for addressing team inquiries and distributing tasks effectively. Key...

  • Application Support Analyst

    1 month ago

    Houston, United States Cititec Talent Full time

    Application Support Analyst - Commodity Trading - Houston - up to $120k + 15% bonus & packageCititec Talent has partnered with a commodity trading firm seeking an Application Support Analyst to join their global technology team. In this role, you'll work on various business critical systems for front-office trading applications.The successful candidate will...

  • Application Support Analyst

    1 month ago

    Houston, United States Cititec Talent Full time

    Application Support Analyst - Commodity Trading - Houston - up to $120k + 15% bonus & packageCititec Talent has partnered with a commodity trading firm seeking an Application Support Analyst to join their global technology team. In this role, you'll work on various business critical systems for front-office trading applications.The successful candidate will...

  • Application Support Analyst

    1 month ago

    Houston, United States Cititec Talent Full time

    Application Support Analyst - Commodity Trading - Houston - up to $120k + 15% bonus Cititec Talent has partnered with a commodity trading firm seeking an Application Support Analyst to join their global technology team. In this role, you'll work on various business critical systems for front-office trading applications.The successful candidate will support...

  • Application Support Analyst

    1 month ago

    Houston, United States Cititec Talent Full time

    Application Support Analyst - Commodity Trading - Houston - up to $120k + 15% bonus Cititec Talent has partnered with a commodity trading firm seeking an Application Support Analyst to join their global technology team. In this role, you'll work on various business critical systems for front-office trading applications.The successful candidate will support...

  • Support Analyst

    3 weeks ago

    Houston, United States Onit Full time

    We’re looking for a Support Analyst with proficiency in web application development to joi n our rapidly growing Support team! In this role you’ll architect robust solutions for Fortune 500 customers using the Onit platform. This is not a Web Developer role, but you will be using web application development skills to be successful in assisting our...

  • Certified Behavioral Analyst

    2 weeks ago

    Houston, Texas, United States Comcare Support Center LLC Full time

    Position: Certified Behavioral AnalystEssential Qualifications:Must possess a valid, unrestricted state-issued license and fulfill all pertinent Texas licensure requirements.Demonstrated training and knowledge in the typical developmental milestones of children and adolescents up to 20 years old.Key Responsibilities:Perform comprehensive ABA evaluations and...

  • IT Support Analyst

    4 weeks ago

    Houston, United States INSPYR Solutions Full time

    Title: Helpdesk / Desktop Support Analyst Location: Houston, TX (Greater Greenspoint) Duration: Contract Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Responsibilities: Monitor / Manage FreshService Support Tickets Answer calls placed into the IT Support Number Provision / Deprovision User Accounts – On-Premise Active...

  • Support Analyst

    2 weeks ago

    Houston, United States Onit Full time

    We’re looking for a Support Analyst with proficiency in web application development to join our rapidly growing Support team! In this role you’ll architect robust solutions for Fortune 500 customers using the Onit platform.  This is not a Web Developer role, but you will be using web application development skills to be successful in assisting our...

  • IT Systems, Database Development and Support Analyst

    1 day ago

    Houston, United States The Jupiter Group, Inc Full time

    Client is currently seeking a highly motivated IT Systems, Database Development and Support Analyst for our IT Team to provide first class customer service and technical support to our Accounting users.This IT Systems Analyst position is part of a larger team in which the candidate would be interacting with daily.This IT Systems Analyst position participates...

  • Support Analyst

    2 weeks ago

    Houston, Texas, United States Cititec Talent Full time

    Technical Support Analyst - Commodity TradingCititec Talent is collaborating with a leading commodity trading organization in search of a Technical Support Analyst to enhance their global technology division. In this position, you will be responsible for managing essential systems that facilitate front-office trading operations.The ideal candidate will also...

  • IT Enterprise Applications Support Analyst

    2 weeks ago

    Houston, United States Oasis Petroleum Full time

    Position SummaryThe IT Enterprise Applications Support Analyst (ERP) will be responsible for maintaining and optimizing the organization's ERP systems and processes. As the primary application support analyst in IT for the ERP, Accounting, Finance, Land, and Division Order functions, the Analyst will provide support for the following (but not limited to)...

  • Technical Support Analyst

    2 weeks ago

    Houston, Texas, United States Trumpet Behavioral Health Full time

    Position Summary As a Technical Support Analyst at Trumpet Behavioral Health, you will be instrumental in delivering technical assistance and ensuring the efficient functioning of our IT systems. Your role will involve addressing support inquiries, diagnosing hardware and software challenges, and upholding our IT infrastructure, all while emphasizing...

  • Resolution Support Analyst II

    2 weeks ago

    Houston, United States Forvis Mazars, LLP Full time

    General informationNameIFS - Firm Technology Services - Resolution Support Analyst IIPosting TitleResolution Support Analyst IIRef #2233299Date PublishedMonday, August 5, 2024CityHoustonStateTexasCountryUnited StatesJob CategoryInformation TechnologyOfficeFirm Technology Services (Forvis)Advertised LocationUS-MO-Kansas City, US-TX-Dallas,...

  • CVR Analyst

    1 month ago

    Houston, United States Providence Health & Service Full time

    The work consistently involves assignments of moderate to high complexity, in addition to Analyst 1 competencies, education/experience and knowledge base. The incumbent must participate in project teams, provide analytical support, act as a source for direction, and respond to support inquiries. Providence caregivers are not simply valued - they're...

  • Service Desk Analyst II, Onsite Support

    2 months ago

    Houston, United States K2 Services Full time

    Job DescriptionJob DescriptionSummary:The Service Desk Analyst II role is a pro-active, technology focused, customer service oriented professional focused on supporting K2 Services who will be based out of our client’s office in Houston, Texas. This position will be part of a team of IT professionals who provide in-house technical PC hardware and software...

  • IT Support Analyst

    2 weeks ago

    Houston, United States The Law Offices of Hilda L. Sibrian Full time

    Job DescriptionJob DescriptionWe are seeking an IT Support Analyst to join our team! You will help manage our Needles legal case management software, RingCentral VOIP system, solve staff technology issues and recommend new solutions. The position requires in-person support from our Houston office. Responsibilities:Assist managing case management software:...

  • Loading Support Services

    1 month ago

    Houston, Texas, United States NES Fircroft Full time

    Position Overview: Loading Support Services (LSS) provides 24-hour technical support to ensure our client's customers can purchase fuel products safely and successfully. The analyst is responsible for monitoring systems to ensure customers are accurately set up to load product, diagnosing real time issues at our terminals, develop reporting and analytics...

  • Senior Financial Systems Support Analyst

    3 weeks ago

    Houston, United States INSPYR Solutions Full time

    Title: Senior Financial Systems Support AnalystLocation: Houston, TX 77002 (Hybrid: 3 days onsite / 2 days remote)Duration: Direct HireWork Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Job Description: The Senior Analyst - Financial Systems ("Analyst") is skilled in the management and support of one or more financial applications and...