Customer Onboarding Specialist
1 month ago
Аbout us:
OfficeRnD has one mission - making flexible and hybrid working a norm rather than an option
We started building our SaaS platform back in 2015 to support the future of work. We believe that having freedom and flexibility is the way to provide better workspace experience. And that's what enables us to develop products that matter - for our customers and for the world.
The company has offices in Bulgaria, USA, UK, Australia and our teammates are the ones getting us to the top in our market niche.
So if you live and breathe technology as well, come and join us
About the role:
If you are a Customer Onboarding or Implementation Specialist looking for new exciting opportunities, you are organized and proactive, and you like to share your product knowledge and expertise with others, this is the perfect fit for you. We'll help you grow as a world-class customer success professional in the SaaS world. Come join our fun and super-driven team, and help us deliver experiences that our customers will never forget.
What you'll do:
- Drive the implementation, system adoption, and happiness of our customers throughout their entire lifecycle with the product;
- Ensure a seamless and successful onboarding experience for customers;
- Build a trusting relationship with the client, anticipating their needs and proactively attending to their issues before they occur;
- Design and facilitate system training for customers and their teams;
- Measure onboarding and/or implementation progress toward successfully meeting clients' expectations;
- Address customer queries and/or product issues (bugs) in a timely and professional manner during the onboarding process;
- Be the voice of the customer - capture customers' feedback and feature requests, communicate them clearly with the Product Management team, and add them to the backlog.
- 2+ years relevant work experience in a customer-facing role, preferably in onboarding/ enablement;
- Background in a SaaS is a big plus with a focus on complex platform configuration;
- Proven customer-focused mindset;
- Organizational and project management skills to manage time and meet deadlines and objectives while managing multiple projects;
- Problem-solving attitude with emphasis on critical thinking;
- Attention to detail;
- Proficiency in spoken and written English.
- 401k with 4% matching.
- Health, dental and vision insurance.
- 25 days paid time off.
- 1 additional day off for your birthday.
- 3 days off for volunteering.
- Paid sick leave.
If this sounds like the right opportunity for you, we would be happy to talk soon Apply now
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