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Guest Service Associate

2 months ago

Lake Lure, United States Capital Vacations Full time

WHAT YOU'LL DO
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.

RESPONSIBILITIES

  • Responsible for the efficient and courteous operation of the front desk.
  • Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
  • Answers and transfers call from the switchboard using proper telephone etiquette.
  • Answer guest questions about local restaurants and attractions.
  • Make courtesy calls and follow up calls to all guests' issues.
  • Send confirmation letters to owners/guests.
  • Coordinate with all other departments to ensure a smooth response to guest's requests.
  • Process all incoming revenue from all departments daily.
  • Open and close the credit card machines and cashier audit reports.
  • Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
  • Order office supplies as needed.
  • Prepare night audit daily.
  • Enter maintenance and service requests in SPI promptly.
  • Make reservations courteously and efficiently.
  • Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
  • Run reports and correct errors before guest check-in.
  • Perform any other inventory management changes as directed by the supervisor or manager.
  • Prepare check-in packets for the upcoming week.
  • Make rental calls to notify owners whether their villa rented or not.
  • Respond to online reviews.
  • Reconcile rentals for the previous month.
  • Check online travel agents for rental inbound.
  • Daily post office and banking run.
  • Block RCI points for unpaid accounts.
  • Manage RCI banking, membership changes, and cancellations.
  • All other duties as assigned by management
BENEFITS, COMPENSATION, TRAINING

QUALIFICATIONS
  • High School Diploma/GED
  • Experience from which comparable knowledge and abilities are acquired
  • Basic computer skills
  • Great attention to detail
  • Excellent Customer Service skills with the ability to work under pressure
  • Bilingual is a plus
  • Active listener with the ability to solve problems
  • Work with minimal supervision
  • Excellent verbal and written communication skills
  • Flexible schedule - Ability to work evenings, holidays and weekends are a must