Account Manager

4 weeks ago

Troy, United States Karen Andrews Group Full time
Account Manager - Electronics Manufacturing Service (EMS)

Our client, s a leading Electronics Manufacturing Service (EMS) company located in Troy, Michigan specializing in providing end-to-end solutions for electronic product development, manufacturing, and distribution. With a commitment to quality, innovation, and customer satisfaction, they cater to a diverse range of clients across industries, from startups to established corporations.

The Role:

The ideal candidate will have a strong background in electronics manufacturing services and a proven track record of managing client accounts effectively. As an Account Manager, you will be responsible for building and maintaining long-term relationships with clients, understanding their needs, and ensuring the successful delivery of services.

Key Responsibilities:
  • Client Relationship Management: Build and nurture relationships with key clients, serving as the primary point of contact for all account-related matters.
  • Understanding Client Needs: Conduct thorough assessments of client requirements, objectives, and challenges to tailor solutions that meet their specific needs.
  • Team Management: Coordinate with internal teams including engineering, manufacturing, and logistics to ensure timely and successful project delivery.
  • Account Growth: Identify opportunities for account growth and expansion by upselling additional services and solutions.
  • Issue Resolution: Address any client concerns or issues promptly and effectively, working collaboratively with internal teams to find solutions and prevent recurrence.
  • Reporting and Analysis: Prepare regular reports on account performance, revenue forecasts, and other relevant metrics, providing insights and recommendations for improvement.
  • Customer Satisfaction: Ensure high levels of customer satisfaction by delivering exceptional service and exceeding client expectations at every touchpoint.
  • Compliance: Ensure compliance with all relevant regulations, standards, and company policies in all client interactions and project executions.
Qualifications:
  • Proven experience in account management.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Proficiency in CRM software and Microsoft Office suite.
  • Passionate about delivering exceptional service, fostering strong client relationships, and driving business growth.
Benefits:
  • Competitive salary.
  • Comprehensive health insurance.
  • Paid time off.
  • Opportunities for professional development and career advancement.

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