Current jobs related to ACH Guest Services Teammate - Oak Lawn - Advocate Aurora Health

  • Guest Services Teammate

    2 weeks ago

    Oak Lawn, Illinois, United States Advocate Aurora Health Full time

    Job Summary:We are seeking a skilled Guest Services Teammate to join our team at Advocate Aurora Health. As a Guest Services Teammate, you will be responsible for delivering exceptional customer service to our patients, families, and visitors.Key Responsibilities:Develop and implement customer service excellence standards that meet and exceed customer...

  • Guest Services Associate CMC

    4 days ago

    Oak Lawn, United States Advocate Health Full time

    Major Responsibilities: To emulate the concept of "customer service" while performing all related job duties. 2)Assist in establishing "customer service standards" policies and procedures. 3)Act as a resource person for all hospital associates and partners in customer service matters as well as acting in the role of guest advocate for all internal and...

  • Guest Services Representative

    4 weeks ago

    Oak Lawn, Illinois, United States Hilton ChicagoOak Lawn IL Full time

    Company Overview:Join the team at Hilton Chicago/Oak Lawn, a prestigious hotel renowned for its exceptional service and hospitality. We are currently seeking a dedicated Guest Services Representative to enhance our guests' experience.Role Overview:The Guest Services Representative plays a crucial role in ensuring that all guests receive a warm welcome and...

  • Guest Service Expert>

    4 months ago

    Oak Lawn, United States Smashburger Full time

    Smashburger - 5139 W 95th St [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food delivery...

  • Guest Services Associate CMC

    4 months ago

    Oak Lawn, United States Advocate Aurora Health Full time

    Major Responsibilities: To emulate the concept of "customer service" while performing all related job duties. 2)Assist in establishing customer service standards policies and procedures. 3)Act as a resource person for all hospital associates and pa Guest Service, Associate, Customer Service, Patient Care, Communication, Hospital, Retail, Healthcare

  • Administrative Support Specialist

    5 days ago

    Oak Lawn, Illinois, United States Advocate Aurora Health Full time

    Key Responsibilities:As an Administrative Assistant I ACH, you will perform a variety of administrative and secretarial tasks to support the department. Your duties will include:Compiling, analyzing, and summarizing data to prepare reports.Coordinating work and providing direction and/or guidance to others.Responding to administrative inquiries and resolving...

  • Respiratory Therapist

    2 months ago

    Oak Lawn, United States Advocate Aurora Health Full time

    Department: 36401 Advocate Christ Medical Center - Respiratory Therapy Services: ACH Status: Full time Benefits Eligible: Yes Hours Per Week: 36 Schedule Details/Additional Information: Night Shift ***Sign-On Bonus Available - Up to $20,000*** ***May be eligible for our Loan Forgiveness program - Up to $20,000*** ***Relocation Bonus Available*** Location:...

  • Guest Services Associate CMC

    1 day ago

    Oak Lawn, Illinois, United States Advocate Aurora Health Full time

    Major Responsibilities:To emulate the concept of "customer service" while performing all related job duties.Assist in establishing customer service standards policies and procedures.Act as a resource person for all hospital associates and provide guidance on customer service best practices.Collaborate with the team to ensure excellent patient care and...

  • Guest Service Representative

    6 days ago

    Oak Brook, Illinois, United States Janko Hospitality Full time

    Job Title: Guest Service RepresentativeAt Janko Hospitality, we are seeking a highly skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Check-in and check-out...

  • Guest Service Expert>

    4 months ago

    Oak Brook, United States Smashburger Full time

    Smashburger - 1727 22nd St [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food delivery to...

  • Guest Service Representative

    4 months ago

    Oak Brook, United States Hyatt House ChicagoOak Brook Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONThe purpose of the Guest Services Representative position at Janko Hospitality is to provide world class service to all guests. The (FOS) will train and supervise the operations of the front desk department of the hotel so that they provide superior customer service and operate the hotel to assure the highest...

  • Guest Service Cashier

    3 weeks ago

    Oak Park, Illinois, United States Chicago Waffles - Oak Park Full time

    Job Overview: As a Cashier at Chicago Waffles, you play a crucial role in guest engagement, ensuring a delightful dining experience. Your responsibilities include managing cash and card transactions, overseeing phone orders, and delivering outstanding customer service. This role demands excellent communication abilities, meticulous attention to detail, and...

  • Guest Service Associate

    4 weeks ago

    Oak Park, Illinois, United States Chicago Waffles - Oak Park Full time

    Job Overview: As a Cashier at Chicago Waffles, you play a crucial role in guest engagement, ensuring a memorable dining experience. Your responsibilities include managing cash and card transactions, overseeing phone orders, and delivering outstanding customer service. This role demands excellent communication skills, meticulous attention to detail, and the...

  • Guest Services Representative

    6 days ago

    Oak Island, North Carolina, United States Towne Family of Companies Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Guest Services Representative to join our team at Towne Family of Companies. As a key member of our reservations department, you will be responsible for providing exceptional customer service to our guests and owners.Key ResponsibilitiesGuest and Owner Reservations: Take and process guest and...

  • Guest Service Associate

    4 weeks ago

    Oak Park, Illinois, United States Chicago Waffles - Oak Park Full time

    Position Overview: As a Guest Service Associate at Chicago Waffles, you will serve as the primary point of contact for our patrons, ensuring a delightful dining experience. Your responsibilities will include managing cash and card transactions, processing phone orders, and delivering outstanding customer service. This role demands excellent communication...

  • Guest Services Representative

    2 weeks ago

    Oak Island, North Carolina, United States TowneBank Richmond Full time

    {"Job Title": "Guest Services Representative", "Job Category": "Clerical Office/Admin", "Essential Responsibilities": ["Take guest and owner reservations and ensure accurate entry of information into the system", "Respond to and follow up with inquiries via email or phone", "Check arrival packets in a timely and accurate manner", "Preview homes and villas in...

  • Respiratory Therapist

    2 months ago

    Oak Lawn, United States Advocate Health Full time

    ***Sign-On Bonus Available - Up to $20,000*** ***May be eligible for our Loan Forgiveness program - Up to $20,000*** ***Relocation Bonus Available*** Location: Advocate Children's Hospital - 4440 W. 95th St, Oak Lawn FTE: .9 (Full-Time) Shift: Nights (3rd) Pay Range: $32.78 - $46.60 We want our teammates and their families to Live Well. Actual compensation...

  • Respiratory Therapist

    2 months ago

    Oak Lawn, United States Advocate Health Full time

    ***Sign-On Bonus Available - Up to $20,000*** ***May be eligible for our Loan Forgiveness program - Up to $20,000*** ***Relocation Bonus Available*** Location:Advocate Children's Hosptial - 4440 W. 95th Street, Oak Lawn Shift:Night Shift Pay Range: $32.78 - $46.60 We want our teammates and their families to Live Well. Actual compensation offered in the Pay...

  • Guest Services Coordinator

    4 weeks ago

    Oak Creek, Wisconsin, United States Nirvair Hospitality Llc Full time

    Job OverviewPosition SummaryThe Guest Services Coordinator plays a crucial role in delivering exceptional hospitality to all visitors during their arrival, stay, and departure, while optimizing room occupancy and revenue.Qualifications & ExperienceRelevant college coursework is advantageous.Prior experience in the hospitality industry is preferred.A High...

  • Perioperative Services Manager

    4 days ago

    Oak Lawn, Illinois, United States 125 Advocate Health and Hospitals Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Perioperative Services Manager to join our team at Advocate Health. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our perioperative services, ensuring seamless patient care and exceptional outcomes.Key ResponsibilitiesDevelop and implement...

ACH Guest Services Teammate

3 months ago

Oak Lawn, United States Advocate Aurora Health Full time
Department:

11612 Advocate Christ Medical Center - Guest Services: ACH

Status:

Part time

Benefits Eligible:

Yes

Hours Per Week:

32

Schedule Details/Additional Information:

Overnights:

Every other

Weds 8pm-7am

Every week

Thursdays, Fridays, Saturdays --6:30pm-630am

Major Responsibilities:
  • To emulate the concept of "customer service" while performing all related job duties.
    • 1)Assist in development of "customer service excellence" standards that not only meet but exceed customer expectations.
    • 2)Assist in establishing "customer service standards" policies and procedures.
    • 3)Act as a resource person for all hospital associates and partners in customer service matters as well as acting in the role of guest Advocate for all internal and external guests.
    • 4)Clean wheelchairs and keep an adequate number available in the front and back lobby areas of the Outpatient Pavilion.
    • 5)Clean wheelchairs and Guest Services equipment to provide a clean environment for patients, patient's families, visitors and associates.
  • Proactively greet all guests as they enter the hospital. Provide way finding assistance while following the Guest Services department and Advocate system's behavioral expectations.
    • 1)Acknowledges and warmly welcomes all hospital guests, associates and partners as they enter the Outpatient Pavilion.
    • 2)Demonstrate behavioral and general expectations for service excellance as described by the Guest Services department management team, to provide a high level of customer service for our patients, patient's families and visitors.
    • 3)Escort patients, patient's families and visitors to their preferred destinations. Provide wheelchair assistance for patients, patient's families and visitors throughout the Outpatient Pavilion when needed.
    • 4)Assist patients/visitors into and out of wheelchairs at their vehicles when they arrive or are leaving the hospital.
    • 5)As a department under the umbrella of customer service, guest services associates will serve as liaisons for our patients and provide support to all departments as needed, by assisting with patient needs and concerns presented to us, resolution of patient issues when possible, application of service recovery when appropriate, connection with appropriate individual who can resolve the issue when necessary and other duties as needed.
    • 6)Assume responsibilities for concierge outcomes as a whole and participate in evaluations and action plan design and implementation activities in order to maintain high standards of service.
    • 7)Attends team meetings and brings pertinent information to team group (i.e. monitoring indicators results, recommendations for improvements, problem solving recommendations, and general information of overall service).
    • 8)Acts as a customer service excellence and information team resource person to hospital associates.
    • 9)Accepts and disseminates guest, associate suggestions, concerns and questions to appropriate area and/or person.
  • To partner flexibly with all team members in Guest Services and all departments in the medical center in order to meet the needs of our customers.
    • 1)As a department under the umbrella of customer service, guest services associates will serve as liaisons for our patients and provide support to all departments as needed, by assisting with patient needs and concerns presented to us, resolution of patient issues when possible, application of service recovery when appropriate, connection with appropriate individual who can resolve the issue when necessary and other duties as needed.
    • 2)Guest Services team members will serve as a "voice of the customer" by conducting rounds on the inpatient units to assist patients who may feel that they are not receiving service that meets their expectation and responding to these needs by resolving the issues or getting in touch with the appropriate person who can. It is also the role of guest services to follow up on patient's rounded on to assure action has been taken.
    • 3)Assume responsibilities for concierge outcomes as a whole and participate in evaluations and action plan design and implementation activities in order to maintain high standards of service.
    • 4)Acts as a customer service excellence and information team resource person to hospital associates
    • 5)Promotes patient safety by reporting of issues through established channels and participating as requested in safety initiatives.
  • Establishes and maintains a high level of skill and knowledge of hospital personnel, departments, information systems, processes and general hospital information in order to be considered the "experts" in customer service and to meet the needs of Advocate Children's Outpatient Center guests, associates and partners.
    • 1)Attend seminars, conferences and/or educational activities in order to establish and maintain a high level of skill and knowledge in all facets of the position.
    • 2)Implements action plans in response to performance monitoring results as directed by the manager or coordinator.
    • 3)Establishes and maintains a high level of competency in regards to information and telecommunication systems that are utilized in daily activities.
  • Provides a variety of other services and/or performs a variety of other tasks in order to assure that guest's needs are not only met but exceeded and to ensure that the hospital environment is safe, clean, friendly, efficient and supportive of hospital activities in general.
    • 1)Performs light housekeeping duties in assigned area (i.e. pick-up papers, inspect furniture and wheelchairs, wipe up small spills, inspect surrounding furniture, etc.).
    • 2)Notifies appropriate departments of work environment needs, housekeeping needs, emergency situation response needs such as leaks and significant water spills, physical building needs (i.e. painting needs, floor cleaning needs, light fixture repair or replacement needs, etc.).
    • 3)Acts as a "runner" in order to expedite work or service flow.
    • 4)Performs additional duties as assigned by the guest services staff and/or Coordinator or manager
    • 5)Utilizes a multitude of information/communications systems in order to obtain information and/or communicate information.
    • 6)Maintains a highly competent skill and knowledge level of all information communication systems utilized to include all applications on universal workstation and universal printer, telephone system, paging system, etc.
    • 7)Accurately identifies and accesses appropriate computer application in order to obtain or provide required or requests information.
    • 8)Performs basic computer trouble-shooting procedures.
    • 9)Certain designated Guest Services associates provide interpretation as needed.


Education/Experience Required:
  • High School education. 1-3 yrs. Customer Service experience. 1-3 yrs. Hospital or Healthcare experience preferred.


Knowledge, Skills & Abilities Required:
  • Excellent communication skills. Efficient understanding of Customer Service. Positive attitude.
  • Current valid Illinois Drivers License


Physicial Requirements and Working Conditions:
  • Ability to make quick and sound decisions based on individual situations in regards to meeting customer needs. Ability to work week-days, week-ends, holidays, and off shifts in order to serve customers in a medical center environment. Ability to maintain composure and professional behavior in extremely stressful situations. Must present a clean, well groomed, professional appearance at all times. Must be able to perform physical tasks such as standing for the majority of shift, lifting, pushing, moving patients, wheelchairs, carts, etc. Must be able to accommodate all customer areas in various locations of the hospital Must be a team player at all times
  • If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.


This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.