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Guest Service Cashier
2 months ago
Job Overview: As a Cashier at Chicago Waffles, you play a crucial role in guest engagement, ensuring a delightful dining experience. Your responsibilities include managing cash and card transactions, overseeing phone orders, and delivering outstanding customer service. This role demands excellent communication abilities, meticulous attention to detail, and the capacity to handle multiple tasks in a dynamic environment.
Core Responsibilities:
- Customer Engagement:
- Warmly greet and welcome guests.
- Provide clear information regarding menu selections, specials, and promotions.
- Address guest inquiries with professionalism and courtesy.
- Ensure timely and polite service for all guests.
- Seating Management:
- Professionally welcome guests and manage seating arrangements.
- Optimize table turnover and maintain an organized flow.
- Reservations and Guest Coordination:
- Manage reservations, particularly for larger groups.
- Keep an accurate waiting list for walk-in guests and coordinate with the service team.
- Assist guests with inquiries about wait times and special requests.
- Transaction Processing:
- Accurately process transactions in a timely manner.
- Maintain the cash drawer, ensuring it balances at the beginning and end of each shift.
- Issue receipts and provide correct change.
- Order Processing:
- Input orders into the POS system with precision.
- Manage phone orders and relay details to the kitchen and service staff.
- Anticipate and monitor guest needs to ensure satisfaction.
- Team Collaboration:
- Work in tandem with restaurant, bar, and kitchen personnel to ensure seamless service.
- Assist in various areas during peak service times.
- Embody the mission, vision, values, and service culture of Chicago Waffles.
Qualifications and Skills:
- Essential:
- Exceptional verbal and written communication skills in English.
- Ability to maintain professionalism in high-pressure situations.
- Strong organizational skills with the ability to juggle multiple tasks.
- Familiarity with POS systems and effective telephone communication.
- A friendly and approachable demeanor.
- Dependable attendance and punctuality.
- Capacity to thrive in a fast-paced setting.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Desirable:
- High School diploma or equivalent.
- Minimum of two years of experience in customer service, ideally within the hospitality sector.
- Food Handler Certification.
Physical Requirements:
- Ability to perform various physical movements throughout the work area.
- Stand and/or walk continuously during shifts.
- Lift, carry, push, or pull up to 50 lbs.
Key Job Functions:
- Thorough knowledge of and adherence to all policies and service procedures.
- Complete understanding of all menus and restaurant details.
- Execute all opening and closing duties as assigned.
- Maintain cleanliness, sanitation, and organization of designated areas.
Additional Responsibilities:
- Support fellow restaurant staff as needed.
- Participate in meetings, training sessions, and menu tastings.
Application Process:
Interested candidates are encouraged to submit their resume along with a brief cover letter outlining relevant experience. Chicago Waffles is committed to equal opportunity employment and values diversity in the workplace.
For more information about Chicago Waffles - Oak Park, please visit.