Air Ocean Export Agent

2 weeks ago

Doral, United States Expeditors Full time

Job Description

Scope of Position:

Assist Manager and Supervisor with all aspects of the Air or Ocean Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

  • Ensure smooth and timely freight process flow.
  • Prepare various documents for international transportation.
  • Coordinate and negotiate rates with our contracted vendors in procuring space and services.
  • Ensure accurate and timely client and vendors billing.
  • Ensure accurate and timely data entry into our operating system.
  • Interact with our customers in arranging their international export shipments, meeting customer service standards.
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are followed as per the DLSOP.
  • Work with the team on meeting KPI standards, as per the company's procedures.
  • Monitor shipment reports to ensure total customer satisfaction
  • Overseas communications

Support the supervisor in the following areas:

  • Daily review of workflow and operational reports and work with team on updating event codes
  • Audit files and work with the team on meeting operating process standards
  • Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers.
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Finances:

  • Ensure company credit procedures are followed and utilized effectively.
  • Ensure accurate billing to clients for services performed.
  • Accurate and timely billing of vendors and resolve accounting issues.

Sales / Retention:

  • Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
  • Participate to the transition of new business/ updates to existing business as needed.
  • Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.

People:

  • Support the supervisor where needed:
  • Be team player and support colleagues and internal clients with timely information and assistance as needed.

Systems:

  • Promote productivity tools.
  • Be open to implementing new system changes and enhancements with your team.
  • Be involved and suggest system/process improvements.
  • Set the tone of this environment within your team.

Culture:

  • Proactively demostrate and promore the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications:
Qualifications

  • 1 year + of industry specific experience and/or qualifications.
  • Good market and product knowledge.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word).
  • Hazardous Materials certification (preferred).
  • Professional proficiency in English, knowledge of Spanish, Portuguese and other lanaguages a plus.

Reporting Structure: Air Export Supervisor

Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company

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