Technical Support Specialist

2 months ago

Earth City, United States OSG Inc Full time

OSG is looking for a talented Technical Support Specialist to work onsite at our Carol Stream, IL location……

As a Technical Support Specialist , you will be part of a dynamic team supporting internal end users for OSG. We are looking for a candidate that is motivated and willing to pull up your sleeves and dive into the trenches with a fantastic group of teammates. You will be responsible for ensuring processes are documented, ITSM work is managed accordingly, hyper care support for C-Suite, and general Asset Management. When necessary, escalate issues/tickets to appropriate personnel.

The position is Monday through Friday for 9 hours with a one-hour meal break included in that time. You will work directly with the NOC team while on shift. Weekend and off-hour work may be required.

  • Preferably 7am to 4pm (CT)

This position reports to Manager of the Network Operations Center.

Responsibilities

  • Serve as the escalation point for O365 Administration tickets incoming to the NOC

  • Determine the best solution based on the issue and details provided by customers

  • Walk team members through the problem-solving process via email, chat, or phone

  • Direct unresolved issues to the next level of support personnel

  • Follow-up and update customers and team members with status and information on extended tickets

  • Assist with transition of certain functions (such as domains) as part of mergers and acquisitions providing input on transitions to OSG systems. This includes alerting through SolarWinds Orion and Pingdom.

  • Identify and suggest improvements on procedures

Requirements

  • 5-7 years of proven experience within complex corporate environments.

  • Strong understanding of O365, working knowledge of Windows server administration.

  • AWS, VMware, and HyperV working knowledge for troubleshooting and ticket remediation

  • Ability to diagnose and resolve basic technical issues remote and on site as necessary

  • Excellent communication skills both verbally and electronically (soft skills)

  • Customer-oriented and cool-tempered

  • Be able to work after hours when necessary to complete projects with other team members

Preferred skills

  • O365 administration

  • Experience patching and deploying software via Tanium

  • Familiarity with Virtual systems (AWS, HyperV, VMware)

  • Experience with Service-Now administration

  • Familiarity with Okta

  • Experience with Imaging using MDT

Education

  • Preferred associates degree in IT related fields

Preferred Certifications

  • MCSA

  • O365 Administration

  • AWS Certifications

  • Technical Support Specialist

    2 weeks ago

    Kansas City, Kansas, United States C4 Technical Services Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at C4 Technical Services. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Provide technical support and assistance to clients and...

  • Technical Support Specialist

    4 weeks ago

    Kansas City, Missouri, United States C4 Technical Services Full time

    Job Title: Technical Helpdesk SpecialistAt C4 Technical Services, we are seeking a highly skilled and motivated Technical Helpdesk Specialist to join our team. As a Technical Helpdesk Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the...

  • Technical Support Specialist

    1 week ago

    Kansas City, Kansas, United States C4 Technical Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at C4 Technical Services. The successful candidate will be responsible for providing technical assistance to end-users, resolving issues, and ensuring proper computer operation.Key ResponsibilitiesManage and prioritize assigned requests to ensure timely resolution per...

  • Technical Support Specialist

    2 weeks ago

    Oklahoma City, Oklahoma, United States BankOnIT Full time

    Job Title: Technical Support SpecialistAt BankOnIT, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, assisting them with their day-to-day technical issues.Key Responsibilities:Provide technical support to customers via...

  • Technical Support Specialist

    3 weeks ago

    Neptune City, New Jersey, United States TDK Full time

    Job Title: Technical Support SpecialistAt TDK, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and advice to customers using our products or experiencing issues with our products.Key Responsibilities:Assist customers with technical...

  • Technical Support Specialist

    3 weeks ago

    Kansas City, Missouri, United States PRI Global Full time

    Job Title: Technical Support SpecialistAt PRI Global, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing routine technical support and maintenance for our clients' operations environment with a focus on networking technologies.Key Responsibilities:Provide...

  • Technical Clarification Specialist

    3 weeks ago

    Oklahoma City, Oklahoma, United States PuroClean Certified Restoration Specialist of Auburn Full time

    Job Title: Technical Clarification SpecialistWe are seeking a highly experienced Technical Clarification Specialist to ensure that our project results meet technical quality, reliability, design, and cost expectations.Key Responsibilities:Technical Quality Assurance: Ensure project results meet the requirements regarding technical quality, reliability,...

  • Technical Support Specialist

    4 weeks ago

    Kansas City, Missouri, United States PRI Global Full time

    Job Title: Technical Support SpecialistAt PRI Global, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing routine technical support and maintenance for our clients' operations environment with a focus on networking technologies.Key Responsibilities:Provide...

  • Technical Support Specialist

    3 weeks ago

    Oklahoma City, Oklahoma, United States BankOnIT Full time

    Job Title: Technical Support SpecialistAt BankOnIT, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and ensuring that our customers receive the highest level of...

  • Technical Support Specialist

    3 weeks ago

    Kansas City, Missouri, United States PRI Global Full time

    Job Title: Technical Support SpecialistAt PRI Global, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing routine technical support and maintenance for our operations environment with a focus on networking technologies.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    3 weeks ago

    Oklahoma City, Oklahoma, United States BankOnIT Full time

    Job Title: Technical Support SpecialistAt BankOnIT, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and ensuring that our customers receive the highest level of...

  • Technical Support Specialist

    1 month ago

    Oklahoma City, Oklahoma, United States JoCo Full time

    Job Title: Technical Help Desk SpecialistAt JoCo, we are seeking a highly skilled Technical Help Desk Specialist to join our team. As a Technical Help Desk Specialist, you will play a critical role in providing technical support to our users, ensuring that technical problems are quickly and efficiently resolved.Key Responsibilities:Provide cross-functional...

  • Technical Support Specialist

    4 days ago

    League City, Texas, United States Ineos Group Ltd Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Ineos Group Ltd. The successful candidate will provide direct support to users in the use of our business applications, ensuring that employees can remain productive and business processes continue to function.Key...

  • Technical Support Specialist

    2 weeks ago

    Arkansas City, Kansas, United States NAV Technology, LLC Full time

    Job Title: L1 Tech Support SpecialistWe are seeking a highly skilled and motivated L1 Tech Support Specialist to join our team at NAV Technology, LLC.The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and escalating complex problems to senior technical staff.Key...

  • Technical Support Specialist

    3 weeks ago

    Kansas City, Missouri, United States Creative Emajinations Full time

    Technical/IT Support SpecialistWe are seeking a dedicated and tech-savvy volunteer to join our team as a Technical/IT Support Specialist. This role is crucial in helping us manage the technical aspects of our fundraising efforts, ensuring that our online donation platforms and website are functioning optimally.Responsibilities:Manage and optimize our online...

  • Technical Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States Creative Emajinations Full time

    Technical/IT Support SpecialistWe are seeking a dedicated and tech-savvy volunteer to join our team as a Technical/IT Support Specialist. This role is crucial in helping us manage the technical aspects of our fundraising efforts, ensuring that our online donation platforms and website are functioning optimally.Responsibilities:Manage and optimize our online...

  • Technical Support Specialist

    3 weeks ago

    Arizona City, Arizona, United States Atwell LLC Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Atwell LLC. As a Technical Support Specialist, you will be responsible for providing technical assistance to users in person, over the phone, and electronically. You will troubleshoot technical-related user issues, including hardware, software, account, and printer issues,...

  • Technical Support Specialist

    1 week ago

    Kansas City, Missouri, United States Insight Global Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Insight Global. As a Technical Support Specialist, you will be responsible for providing top-notch support for workstation, printer, and other endpoint hardware. Key Responsibilities: Provide technical support for MS Office 365 applications, including MS Teams Utilize...

  • Technical Support Specialist

    3 weeks ago

    Kansas City, Missouri, United States Creative Emajinations Full time

    Technical/IT Support SpecialistWe are seeking a dedicated and tech-savvy volunteer to join our team as a Technical/IT Support Specialist. This role is crucial in helping us manage the technical aspects of our fundraising efforts, ensuring that our online donation platforms and website are functioning optimally.Key Responsibilities:Online Donation...

  • Technical Support Specialist

    2 weeks ago

    Rapid City, South Dakota, United States Collabera Full time

    Technical Support SpecialistCollabera is seeking a skilled Technical Support Specialist to join our team in Pennington, NJ. As a Technical Support Specialist, you will provide basic troubleshooting support for MS applications and proprietary systems to a global user base over the phone.Key Responsibilities:Provide basic troubleshooting support for MS...