Technical Support Specialist

6 days ago


Arizona City, Arizona, United States Atwell LLC Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Atwell LLC. As a Technical Support Specialist, you will be responsible for providing technical assistance to users in person, over the phone, and electronically. You will troubleshoot technical-related user issues, including hardware, software, account, and printer issues, and communicate technical information to both technical and non-technical personnel.

Key Responsibilities
  • Respond to requests for technical assistance in a timely and professional manner.
  • Troubleshoot technical-related user issues, including hardware, software, account, and printer issues.
  • Communicate technical information to both technical and non-technical personnel.
  • Provide technical support and maintenance for computer systems and software.
  • Collaborate with other teams to resolve technical issues and improve overall system performance.
Requirements

To be successful in this role, you will need:

  • Excellent technical skills and knowledge of computer systems and software.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.


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