Desktop Support Specialist
3 weeks ago
Job Summary As an Rotational Engineer at one of our largest clients, your mission is to deliver exceptional support to all employees. You'll play a vital role in resolving support requests, ensuring customer satisfaction, and maintaining seamless service delivery. From deploying IT assets to employees to providing hands-on deskside support for computer hardware and software, you'll be at the forefront of technology solutions. Collaborating with various lines of business across the bank, you'll contribute to a thriving IT ecosystem.
Duration: 4-month contract/ potential extension
Location: Cleveland, Ohio
Responsibilities
- Imaging, Configuration, and Troubleshooting: You'll handle the imaging, configuration, installation, and troubleshooting of personal computers and software. Your technical expertise will be crucial in diagnosing and resolving issues promptly.
- Documentation and Reporting: As an engineer, you'll create comprehensive documentation and run reports. Clear communication and attention to detail are essential for maintaining accurate records.
- Required Skills & Experience: A minimum of 5 years in technical support within a computer support environment. However, we'll consider less time if you demonstrate a natural aptitude for the role.
- Education: An associate degree in computer science and/or business, or equivalent work experience.
- Customer-Centric Attitude: You thrive in a customer-oriented, positive team environment. Your friendly demeanor and excellent customer service skills set you apart.
- Effective Communication: Strong interpersonal, verbal, and written communication skills are essential for collaborating with both technical and non-technical colleagues.
- Essential Job FunctionsPlatform Support: Engage in supporting computer platforms across corporate, campus, and data center locations.
- Project Support: Provide assistance on single projects and initiatives, ensuring adherence to scope, budget, and timeline.
- Asset Management: Track corporate IT assets throughout their lifecycle.
- Desktop Application Maintenance: Install, support, and maintain desktop applications to keep our systems running smoothly.
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