IT Support Specialist
2 weeks ago
Overview:
As an IT Support Specialist at Outcome Logix, you will be instrumental in providing outstanding assistance to all staff members. Your role will be crucial in addressing support inquiries, ensuring user satisfaction, and facilitating uninterrupted service delivery. You will engage in deploying IT resources to employees and offering direct support for hardware and software issues, positioning yourself as a key player in our technology solutions.
Key Responsibilities:
- System Setup and Troubleshooting: Manage the setup, configuration, installation, and troubleshooting of personal computing devices and software applications. Your technical skills will be vital in swiftly diagnosing and resolving technical challenges.
- Documentation and Analysis: Develop thorough documentation and generate reports. Effective communication and meticulous attention to detail are essential for maintaining precise records.
- Client-Focused Solutions: Proactively collaborate with clients to create innovative solutions that improve service delivery. Your ability to think critically and suggest enhancements will be highly regarded.
- Technology Awareness: Keep abreast of emerging technologies and industry trends.
- On-Site Engagement: This position requires a physical presence, ensuring you are actively engaged with the team.
Required Qualifications:
- Experience: A minimum of 5 years in a technical support role within a computing environment. Candidates with less experience may be considered if they exhibit a strong aptitude for the position.
- Educational Background: An associate degree in computer science, business, or equivalent professional experience.
- Customer Service Orientation: Excel in a customer-focused, collaborative team atmosphere. Your approachable nature and exceptional service skills will distinguish you.
- Communication Proficiency: Strong interpersonal, verbal, and written communication skills are crucial for effective collaboration with both technical and non-technical team members.
Core Job Functions:
- Platform Support: Provide support for computing platforms across various corporate and operational locations.
- Project Assistance: Contribute to specific projects and initiatives, ensuring compliance with defined scope, budget, and timelines.
- Asset Oversight: Monitor corporate IT assets throughout their lifecycle.
- Application Maintenance: Install, support, and maintain desktop applications to ensure optimal system performance.
Top 3 Essential Skills:
- Technical Proficiency: A dependable, quick learner with foundational computer skills, capable of troubleshooting issues and adhering to technical documentation. Familiarity with Microsoft Desktop practices, Azure VMs, and general desktop engineering is essential.
- SharePoint and Azure Expertise: Strong capabilities in SharePoint and file-sharing engineering, particularly in data labeling and classification, as well as Azure VM management.
- Effective Communication: Excellent interpersonal, verbal, and written communication skills for successful collaboration with both technical and non-technical colleagues.
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