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IT Service Desk Specialist

3 months ago

Fort Worth, United States NavitsPartners Full time
Title: Support Desk Specialist

Responsibilities:
  • Field support requests from users via phone and email with a professional approach.
  • Document user and issue details thoroughly.
  • Manage and prioritize support tickets, escalating complex issues as needed.
  • Record and document all steps and resolutions of the support process.
  • Utilize online resources for software updates and troubleshooting.
Must have knowledge and experience:
  • Knowledge of Dell and VMware technologies.
  • Experience in handling incident responses.
  • Background in cybersecurity.
  • Ability to travel on short notice to client locations.