Help Desk Support Service Specialist

1 month ago

Fort Stewart, United States Link Solutions, Inc. Full time
Job Title: Help Desk Support Service Specialist

Link Solutions, Inc. is seeking a highly skilled Help Desk Support Service Specialist to join our team at Fort Stewart, GA.

Job Summary

The Help Desk Support Service Specialist will provide technical support and user education to users via email, Microsoft Teams, phone, or walk-in issues. The Specialist will offer support and education in various areas, including hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support.

Key Responsibilities
  • Provide technical support and user education while conducting troubleshooting, diagnostics, and user account management.
  • Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support.
  • Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory.
  • Installation of all new computers and the relocation of computers within locations as provided, including backing up and restoring user data.
  • Install computer hardware and software, including patches, and updates while ensuring user functionality and network security.
  • Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues.
  • Create, update, and maintain standard operating procedures (SOPs) and knowledge base materials.
Qualifications
  • US Citizen
  • DoD Secret Clearance
  • BA/BS degree in Computer Science, Information Systems, or an IAT Level II Certification (CompTIA Security+ CE, CCNA Security Training, CySA+, GICSP, GSEC, equivalent or higher)
  • Four (4+) years of relevant experience with a comprehensive understanding of help desk support.
  • Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix).
  • Microsoft environment certificate for Windows 10, Windows 11, or MS 365 Endpoint within 6 months of hire.
Preferred Qualifications
  • IAT Level II Certification (CompTIA Security+ CE, CCNA Security Training, CySA+, GICSP, GSEC, equivalent or higher).
  • Experience working in a Department of Defense (DoD) environment.
  • Experience with Knowledge Management or process creation.
  • Experience providing quality service and support for mission-critical systems and VIP end users.
  • Excellent communication skills (written and oral) and interpersonal skills.
  • Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
  • Able to multitask, prioritize, and manage time efficiently Accurate and precise attention to detail.
Benefits

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

  • Help Desk Support Service Specialist

    4 weeks ago

    Fort Leonard Wood, United States Link Solutions Full time

    Job DescriptionLink Solutions is seeking a Help Desk Support Service Specialist (Intermediate-Level) to join our team in support of the US Army's Network Enterprise Center at Fort Leonard Wood, MO.Must be a US CitizenSecret Clearance requiredNon-remote (relocation incentive available)As a Help Desk Support Service Specialist (Intermediate-Level), you will be...

  • Technical Support Specialist

    3 weeks ago

    Fort Myers, Florida, United States TEKsystems Full time

    At TEKsystems, we're a leading provider of technology services, and we're seeking a talented Technical Support Specialist - IT Help Desk to join our team.This role is a great opportunity for an individual who is passionate about delivering exceptional IT support and training to our customers.As a Technical Support Specialist - IT Help Desk, you will be...

  • Help Desk Support Service Specialist

    4 weeks ago

    Fort Bragg, North Carolina, United States General Dynamics Full time

    Job DescriptionAs a Help Desk Support Service Specialist - Intermediate at General Dynamics, you will play a critical role in ensuring the smooth operation of our enterprise IT systems. Your primary responsibility will be to provide second-tier support to end-users for PC, server, and mainframe applications and hardware.Key ResponsibilitiesProvide...

  • Help Desk Support Specialist

    4 weeks ago

    Fort Mill, South Carolina, United States Broad River Retail Full time

    Broad River Retail is seeking a skilled Help Desk Analyst to join our team in the Fort Mill, SC area. As a hybrid employee, you will work from home and occasionally visit our stores as needed.Key Responsibilities:Provide top-notch support for Tier 1 and Tier 2 help desk service requests through tickets or by phoneEnsure timely resolution of all tickets...

  • Help Desk IN

    1 hour ago

    fort wayne, United States Creative Financial Staffing Full time

    **THIS IS AN AD FOR A FUTURE OPENING**Job Summary: Seeking a customer-focused Help Desk Support Specialist to provide prompt technical assistance. Resolve hardware, software, and network issues, document solutions, and escalate complex problems. Deliver clear guidance, maintain knowledge base, and contribute to process improvement. Responsibilities: Be the...

  • Help Desk Support Specialist

    4 weeks ago

    Fort Worth, Texas, United States MetroSys Inc Full time

    Help Desk Technician RoleWe are seeking a skilled Help Desk Technician to join our dynamic team at MetroSys Inc, providing essential technical support in a fast-paced onsite environment. This role is crucial in ensuring the smooth operation of IT systems and services within our Windows-based infrastructure, utilizing ServiceNow as our primary ticketing and...

  • Help Desk Support Service Specialist

    4 months ago

    Fort Belvoir, United States General Dynamics Information Technology Full time

    Req ID: RQ176332 Type of Requisition: SCA Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Job Family: SCA Skills: Help Desk Support,Information Technology (IT) Systems,Troubleshooting Experience: 7 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Support Service Specialist - Intermediate – TS/SCI...

  • IT Help Desk Support Specialist

    4 weeks ago

    Fort Lauderdale, Florida, United States K2 Staffing, LLC Full time

    Job SummaryWe are seeking a highly skilled IT Help Desk Support Specialist to join our team at K2 Staffing, LLC. As a key member of our IT team, you will provide top-notch technical support and solutions to our clients.Key ResponsibilitiesWork closely with sales teams to provide pre- and post-sales support, including discovery meetings, site visits,...

  • Help Desk and Customer Support Specialist

    8 hours ago

    Fort Meade, United States Booz Allen Hamilton Full time

    Job Number: R0210200Help Desk and Customer Support Specialist Key Role: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply specific functional knowledge and working and general industry knowledge. Develop or contribute to solutions to a variety of problems of moderate scope and...

  • Help Desk Support Associate

    4 weeks ago

    Fort Myers, Florida, United States Florida Gulf Coast University Full time

    Job Summary:The Help Desk Assistant will perform various office duties, provide exceptional customer service, and technical support for Florida Gulf Coast University. The University Help Desk is a part of Information Technology Services, which provides leadership and instills confidence through exceptional technology and assistance to our customers.Key...

  • Help Desk Support Associate

    1 month ago

    Fort Myers, Florida, United States Florida Gulf Coast University Full time

    Job Summary The Help Desk Assistant will perform various tasks, provide exceptional customer service, and support for the University community. The University Help Desk is a part of Information Technology Services, which provides leadership and instills confidence through exceptional technology and assistance. Key Responsibilities Provide phone support to...

  • Help Desk Support Analyst

    1 month ago

    Fort Worth, United States Insight Global Healthcare Full time

    Job DescriptionJob DescriptionJob Title: Help Desk Support AnalystLocation: Fort Worth, TXCompany: Insight GlobalJob Description:Insight Global is seeking a Help Desk Support Analyst responsible for providing second-level support for all standard software and hardware, ordering, handheld devices, and enabling and activating CSOS Certificates. This role...

  • Service Desk Specialist

    2 months ago

    Fort Gordon, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob TitleService Desk Specialist Top Skills Details1) Active TS/SCI clearance (verify in JPAS)2) Active Sec+ certifications (must be willing to obtain MD100 during first 6 months of the contract).3) Relevant service desk/phone support experience (must have Win10 troubleshooting experience). DescriptionService Desk...

  • Help Desk Support Analyst

    1 month ago

    Fort Worth, United States Insight Global Healthcare Full time

    Job DescriptionJob DescriptionJob Title: Help Desk Support AnalystLocation: Fort Worth, TXCompany: Insight GlobalJob Description:Insight Global is seeking a Help Desk Support Analyst responsible for providing second-level support for all standard software and hardware, ordering, handheld devices, and enabling and activating CSOS Certificates. This role...

  • Help Desk Support Service Specialist

    3 months ago

    Fort Liberty, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:Job Family:SCAJob Qualifications:Skills:Desktop Computers, Help Desk Support, IT HardwareCertifications:Security+, CE - Sec+ CEExperience:5 + years of related experienceUS...

  • Help Desk Technician

    2 months ago

    Fort Wayne, United States Creative Financial Staffing Full time

    **THIS IS AN AD FOR A FUTURE OPENING**Job Summary: Seeking a customer-focused Help Desk Support Specialist to provide prompt technical assistance. Resolve hardware, software, and network issues, document solutions, and escalate complex problems. Deliver clear guidance, maintain knowledge base, and contribute to process improvement. Responsibilities: Be the...

  • OPS Help Desk Support Associate

    6 months ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services . Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers. Information...

  • Student Help Desk Support Associate

    4 months ago

    Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services. Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers. Information...

  • IT Help Desk Manager

    1 month ago

    Fort Lauderdale, Florida, United States PDC Technologies Full time

    Job TitleIT Help Desk ManagerWe are seeking a highly skilled and experienced IT Help Desk Manager to join our team at PDC Technologies. The successful candidate will be responsible for providing leadership and direction to the IT help desk staff and operations, ensuring that our customers receive exceptional service and support.Key Responsibilities:Provide...

  • Service Desk Support Specialist

    4 weeks ago

    Fort Eustis, United States Axom Technologies Full time

    Job SummaryAt Axom Technologies, we are seeking a highly skilled Service Desk Administrator to join our team. The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving issues, and maintaining a Help Desk Ticketing System.Key Responsibilities Utilize and maintain a Help Desk Ticketing System /...