Current jobs related to IT Service Desk Representative I-IV - Cleveland - Medical Mutual of Ohio
-
Client Services Representative I
3 weeks ago
Cleveland, United States CSA Group Full timeWe have updated our privacy policy to be in compliance with new data protection laws that take effect May 25, 2018. For more information about the revisions, visit our privacy policy page . We use Cookies to create the most secure and effective website experience for our customers. For more information about Cookies and how you can disable Cookies, visit...
-
Client Services Representative I
3 months ago
Cleveland, United States CSA America Testing & Certification LLC Full timeEmployment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes...
-
Client Services Representative I
3 weeks ago
Cleveland, United States CSA Group Testing & Certification Inc. Full timeEmployment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes...
-
Member Service Representative
3 months ago
Cleveland, United States Cleveland YMCA Full timeYMCA of Greater Cleveland has an immediate need for a **Member Service Representative.** The **Member Service Representative** is responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative...
-
Service Desk Lead
4 days ago
Cleveland, United States Murtech Staffing & Solutions Full timePosition: Service Desk LeadLocation: Cleveland, OHDuration: 6-month W2 contract, with the potential to convert to full timeDescription: We are looking for a Service Desk Supervisor to oversee a team of technicians with the performance of their job duties, respond to customer inquiries, and assist with resolving issues and complaints. You will implement...
-
Service Desk Lead
3 days ago
Cleveland, United States Murtech Staffing & Solutions Full timePosition: Service Desk LeadLocation: Cleveland, OHDuration: 6-month W2 contract, with the potential to convert to full timeDescription: We are looking for a Service Desk Supervisor to oversee a team of technicians with the performance of their job duties, respond to customer inquiries, and assist with resolving issues and complaints. You will implement...
-
Patient Access Representative I
4 weeks ago
Cleveland, United States Cleveland Clinic Full timeServing the needs of Garfield Heights and the Southeast communities of Cuyahoga County since 1949, Marymount Hospital is a 269-registered bed acute care, faith-based hospital and became the first regional hospital to become a member of the Cleveland Clinic Healthcare System in 1995. This Magnet-recognized hospital maintains a strong commitment to the...
-
Customer Service Representative I
4 months ago
Cleveland, United States AmTrust Financial Full timeMake your passion your career. Are you intrigued by exploring the ways that insurance can help business' flourish? As a Customer Service Representative, you are the human connection to AmTrust Financial: energic, thoughtful, and professional. You wil Customer Service Representative, Customer Service, Representative, Retail
-
Full Time Patient Service Representative
2 weeks ago
Cleveland, United States WellStreet Urgent Care Full timeWe have full time, front desk/medical receptionist position openings at our clinic located at1634 Snow Rd, Parma, OH 44134. Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job descriptionThe Patient Service Representative is the first...
-
Full Time Patient Service Representative
2 weeks ago
Cleveland, United States WellStreet Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our clinic located at 6900 Center St, Mentor, OH 44060.Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job descriptionThe Patient Service Representative is the first...
-
Full Time Patient Service Representative
1 month ago
Cleveland, United States University Hospitals Urgent Care Full timeWe havefull time, front desk/medical receptionist position openings at our clinic located at1634 Snow Rd, Parma, OH 44134.Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job descriptionThe Patient Service Representative is the first...
-
Cleveland, United States University Hospitals Full time**Position #**: 21000EX0 **Position**: Customer Service Billing Representative Highland Hills **UH Facility**: University Hospitals **Shift**: Days **Status**: Full-time **Work Days of Week**: M-F To Heal. To Teach. To Discover. These words are more than just our mission, they embody the opportunities available to the world-class doctors, nurses, health...
-
Customer Service Representative I
2 months ago
Cleveland, United States Northeast Ohio Regional Sewer District Full timeProvides full cycle service and responsiveness to and for Sewer District customers, the public, and government agencies in response to in-person, phone, chat, and e-mail inquiries. Responds to customer questions and complaints due to stormwater and w Customer Service Representative, Customer Service, Representative, Retail, Program, Information, Billing
-
Service Desk
2 months ago
Cleveland, United States Planet Fitness Full timeJob DetailsJob Location 209 Cleveland - Cleveland, TN Position Type Part Time Salary Range $11.00 - $11.00 Hourly Job Shift Any Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun...
-
Patient Access Representative I
4 weeks ago
Cleveland, United States Cleveland Clinic Full timeAt Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health...
-
Full Time Patient Service Representative
7 days ago
Cleveland, United States University Hospitals Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our clinic located at 6900 Center St, Mentor, OH 44060. Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis. Job description The Patient Service Representative is the...
-
Full Time Patient Service Representative
2 weeks ago
Cleveland, United States WellStreet Urgent Care Full timeWe have full time, front desk/medical receptionist position openings at our clinic located at1634 Snow Rd, Parma, OH 44134. Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job description The Patient Service Representative is the first...
-
Full Time Patient Service Representative
1 month ago
Cleveland, United States University Hospitals Urgent Care Full timeWe havefull time, front desk/medical receptionist position openings at our clinic located at1634 Snow Rd, Parma, OH 44134.Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job description The Patient Service Representative is the first...
-
Full Time Patient Service Representative
2 weeks ago
Cleveland, United States WellStreet Urgent Care Full timeWe have a full time, front desk/medical receptionist position open at our clinic located at 6900 Center St, Mentor, OH 44060.Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job description The Patient Service Representative is the first...
-
Full Time Patient Service Representative
1 month ago
Cleveland, United States University Hospitals Urgent Care by Well Full timeJob DescriptionJob DescriptionWe have full time, front desk/medical receptionist position openings at our clinic located at1634 Snow Rd, Parma, OH 44134. Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis. Job descriptionThe Patient Service...
![Medical Mutual of Ohio](https://media.trabajo.org/img/noimg.jpg)
IT Service Desk Representative I-IV
1 month ago
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.
Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.
Efficiently and effectively answers incoming phone calls from subscribers, providers, and staff, by resolving technical issues identified as Tier 1 and Tier 2 level support. Monitors Tier 1 and Tier 2 tools and scripts to ensure accuracy. Resolves the majority of technical issues as demonstrated through high resolution percentages. Assists in maintaining all Service Level Agreements and assists team lead and supervisor as needed.
Responsibilities
-
Interfaces directly with the customer while performing Tier 1 and Tier 2 support duties to resolve issues at initial point of contact per Service Level Agreements.
-
Documents and routes call in the online ticketing system and initiates escalation procedures in the event of critical situations.
-
Performs research and development to enhance or change the client environment.
-
Mentors and coach’s less tenured staff.
-
Meets specific assigned customer base SLA measures to ensure compliancy.
-
Assists in completion of projects.
-
Provides input to process improvement and validation of departmental scripts.
-
Performs other duties as assigned.
Qualifications
Education and Experience
-
Associates degree or certificate in Information Technology, Electronics or related field or an equivalent combination of education and experience.
-
Bachelor's degree in Computer Science with 1 year of PC hardware/ software experience preferred.
-
3 years experience in a Windows distributed environment.
-
Experience in PC Operating Systems and application productivity suites.
Professional Certification(s)
- Helpdesk Support Analyst or Helpdesk Desktop Support Technician or Microsoft Certified Professional (MCP) certification required.
Technical Skills and Knowledge
-
Advanced knowledge of departmental software and productivity suites.
-
Advanced knowledge of Desktop support skills and mainframe operations typically acquired through Microsoft desktop certification.
-
LAN/WAN infrastructure knowledge, knowledge of various monitoring systems and ticketing systems
-
Demonstrated advanced problem support and call center skills as typically acquired through Helpdesk Institute certifications and experience.
Medical Mutual is looking to grow our team We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:
A Great Place to Work:
-
Top Workplace in Northeast Ohio. Year after year we've received this recognition
-
On-site wellness center at most locations. Enjoy personal trainers, towel service, locker room, weight room, elliptical machines, and a variety of classes
-
On-site cafeteria serving hot breakfast and lunch, at most locations. Choices ranging from salad bar, made to order, hot and cold sandwiches, or a variety of entrees cooked fresh daily. Convenience store at most locations
-
Employee discount program. Discounts at many places in and around town, just for being a Medical Mutual team member
-
Business Casual attire
Excellent Benefits and Compensation:
-
Competitive compensation plans
-
Employee bonus program
-
401(k) with company match and an additional company contribution
-
Excellent medical, dental, vision, and disability insurance
An Investment in You:
-
Career development programs and classes
-
Mentoring and coaching to help you advance
-
Education reimbursement up to $5K per year
About Medical Mutual:
We strive to create peace of mind. Our customers can trust us to do things right and to help them get value from their health plan. We're the largest health insurer in Ohio and for over 85 years, we've been serving our members and the Ohio communities where they live and work. Medical Mutual is a Top Place to Work in Northeast Ohio with exceptional career opportunities that offer challenge, growth and a great work/life balance. We want talented, innovative, and driven people to help us continue to be the best health insurance choice of Ohioans and help make Ohio the best it can be Our headquarter building is located in the heart of downtown Cleveland and we have multiple offices throughout the state. Join us at one near you
At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
Title: IT Service Desk Representative I-IV - Hybrid
Location: OH-Brooklyn
Requisition ID: 2400367