Customer Service Billing Representative Highland Hills
3 months ago
**Position #**: 21000EX0
**Position**: Customer Service Billing Representative Highland Hills
**UH Facility**: University Hospitals
**Shift**: Days
**Status**: Full-time
**Work Days of Week**: M-F To Heal. To Teach. To Discover.
These words are more than just our mission, they embody the opportunities available to the world-class doctors, nurses, health care professionals and support staff who choose to join University Hospitals and Be the Difference.
From entry to executive level, every position and every professional at University Hospitals has a direct impact on our ability to offer excellent care to our patients, their families and our community.
Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.
Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
**Transcript**My position at UH, uh, allows me to interact with everyone that comes on my floor. I am the first person that, uh, patients, visitors, uh, physicians, um, environmental services, anyone when they get off the elevator, their first interaction is with me behind the secretary desk. And I love meeting people. I love making people feel like they're more than a number and, um, giving them that first experience because we all know that, uh, your first interaction with someone can make or break the whole entire experience. So that's what I enjoy most is meeting everyone that comes on to our unit.
My position at UH, uh, allows me to interact with everyone that comes on my floor. I am the first person that, uh, patients, visitors, uh, physicians, um, environmental services, anyone when they get off the elevator, their first interaction is with me behind the secretary desk. And I love meeting people. I love making people feel like they're more than a number and, um, giving them that first experience because we all know that, uh, your first interaction with someone can make or break the whole entire experience. So that's what I enjoy most is meeting everyone that comes on to our unit. JOB DESCRIPTION * Handles inbound and outbound customer calls minimally half the time to resolve inquires in a timely and accurate manner; in a patient focused manner that enhances the experience of patients and their families.
* Appropriately research and document all information from phone conversations and applies the appropriate transactions as appropriate to patient accounts;
* Works with internal and external resources as appropriate to support requests needed;
* Process payments by phone via electronic check, credit card, hard copy, payment database or any other approved means.
* Understand, explain, execute and help determine eligibility for hospital financial assistance programs.
* Assist patients with payment plan arrangements including collecting initial down payment as part of the process by following established departmental policy.
* Identify patient or customer needs, clarify information, research and analyze issues, and provide solutions and/or appropriate alternatives.
* Maintains patient and physician confidentiality and professionalism in accordance with departmental and HIPPA guidelines at all times.
* Consistently communicates issues and helps to review and implement people, process and technology improvements as appropriate.
* Performs various duties such as: Researching accounts, processing adjustments, refunds, and responding to patient correspondence that maximizes revenue collection.
* Process all necessary documentation to process system reports and work lists and correct patient accounts in accordance with established time frames to ensure account accuracy, increase revenue and promote positive public relations.
* Coordinates with agencies and other departmental vendors as appropriate to resolve patient accounts.
* Monitors self-pay accounts and reviews accounts according to department policies to refer to the outside collection agencies.
* Performs follow up with insurance companies to ensure appropriate payment on claims, resolve denials, correct and appeal claims.
* Assists in the analysis of claims resolution and provides feedback to management to put in place solutions and process improvements.
* Assists in the development of new procedures/process with a focus on improvement in quality and quantity of work performed.
* Supports all developed price transparency initiatives and can educate and/or direct the patient accordingly
* Assists in the establishment of performance goals, monitors compliance.
QUALIFICATIONS * Minimum 1 year in medical billing, financial environment or customer service experience required.
* Hospital and physician billing knowledge preferred
* Customer service phone experience working with multiple screens preferred
* Exceptional written and verbal communication skills required.
* Must consistently demonstrate advanced analytical and problem solving skills.
* Exceptional client service, communication, and relationship building skills required.
* Must be self-motivated and consistently demonstrate the ability to perform with little to no supervision in a fast-paced environment.
* Advanced knowledge of claim submission (UB04/HCFA 1500) and third party payers preferred.
* Self-motivated, works independently and consistently demonstrates the ability to perform with little to no supervision in a fast-paced environment.
* Demonstrated proficiency with PCs, with HIS systems as well as Microsoft software Microsoft Office suite (including Word, Excel and Outlook), and general office equipment (i.e. printers, copy machine, FAX machine, etc.) required.
LOCATION
-
Travel Nurse RN
2 months ago
Cleveland, United States TravelNurseSource Full timeTravelNurseSource is working with Atlas MedStaff to find a qualified Med/Surg RN in Highland Hills, Ohio, 44122!Pay Information$2,178 per weekAbout The PositionAtlas Medstaff is currently seeking candidates in the RN (Med/Surg) profession for a 13 week contract in the Highland Hills, Ohio area. Atlas Medstaff is a premier staffing firm dedicated to matching...
-
Customer Service Representative
1 day ago
Cleveland, Ohio, United States Pilot Freight Service Full time**Job Summary:**Pilot Freight Services is seeking a full-time Customer Service Representative to work out of our location. The ideal candidate will be responsible for providing excellent customer service, answering incoming calls, and responding to customer inquiries.**Key Responsibilities:*** Provide timely and accurate communication to customers, cartage...
-
Customer Service Representative
3 months ago
Cleveland, United States D & S CUSTOM VAN, INC. Full timeCustomer Service Representative **Customer Service Representative** **Location** Mentor, Ohio **Description** The Customer Service Representative (CSR) is vital to the flow of information within each of our collision centers. This position is responsible for handling incoming phone calls, greeting customers, and assisting the collision center staff with...
-
PRN Customer Service Representative
3 months ago
Cleveland, United States Cleveland Clinic Full timeJob DescriptionExceptional care is a team effort. Even if you've never considered healthcare as a next step, you'll find there are many paths to creating a career at Cleveland Clinic centered on what matters most to you. We are looking for a Customer Service Representative RCM I to respond to patient billing inquiries, answer questions and troubleshoot...
-
Customer Service Representative
1 day ago
Cleveland, Ohio, United States D & S CUSTOM VAN, INC. Full timeAbout the Role:The Customer Service Representative is a vital member of our team, responsible for handling incoming customer inquiries, providing exceptional service, and ensuring a seamless experience for our clients.Key Responsibilities:Handle incoming customer calls, emails, and messages in a timely and professional mannerProvide accurate and helpful...
-
Customer Service Representative
4 weeks ago
Cleveland, United States One80 Intermediaries Full timeThe Customer Service Representative will support and drive high levels of customer satisfaction for several large/key insurance accounts and other lines of business by providing excellent, prompt, courteous and focused call center support to policy holders. Your Impact: Answer in-bound calls for designated area of responsibility. Support and provide superior...
-
Customer Service Representative
3 days ago
Cleveland, Ohio, United States Garrett Estes - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Garrett Estes - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesEstablish and Maintain Customer...
-
Customer Service Representative
3 months ago
Cleveland, United States Classic Collision Inc Full timeCustomer Service Representative Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty.Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into...
-
Senior Customer Service Representative
1 week ago
Cleveland, Ohio, United States APL Logistics Full timeJob Overview:The Senior Customer Service Representative plays a crucial role in maintaining effective communication with clients, ensuring inquiries are addressed promptly and professionally. This position encompasses all responsibilities of a Customer Service Representative II while also supervising the daily operations of the customer service team under...
-
Customer Service Representative Call Center
3 weeks ago
Cleveland, United States Cuyahogabdd Full timeCustomer Service Representative Call Center (FT) City of Cleveland Description EXAMPLES OF JOB DUTIES Handles a high volume of calls concerning utility concerns & complaints. Uses computers, headsets, reference materials and job aids, government records, training sessions, etc. to investigate and address meter information as well as customer usage, account,...
-
Customer Service Representative
3 months ago
Cleveland, United States The Cleveland Orchestra Full time**Position:** Customer Service Representative **Location:** Cleveland, OH **Job Id:** 206 **# of Openings:** 1 The Cleveland Orchestra is seeking a full-time **Customer Service Representative** who will be a highly visible, guest-facing member of the team, responsible for ensuring that guests receive welcoming, personalized and knowledgeable assistance that...
-
Customer Service Representative
3 months ago
Cleveland, United States Shakeronline Full time- Increase your productivity, customize your experience, and engage in information you care about. **Job Opportunities** Please submit your resume and/or application by email to human.resources@shakeronline.com. You may also mail it to City of Shaker Heights, Human Resources Dept., 3400 Lee Rd., Shaker Heights, OH 44120. The City of Shaker Heights is an...
-
PT Customer Service Representative
2 months ago
Cleveland, United States The Cleveland Orchestra Full time**Position:** PT Customer Service Representative **Location:** Cleveland, OH **Job Id:** 198 **# of Openings:** 1 The Orchestra Staff strives to deliver not just satisfaction, but to engage and delight over 285,000 concert attendees at 120 events annually at two beautiful facilities, Severance Hall and Blossom Music Center. We are currently seeking a...
-
Customer Service Representative
3 days ago
Cleveland, Ohio, United States The Cleveland Orchestra Full time**Job Summary:**The Cleveland Orchestra is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our box office team, you will be responsible for providing exceptional service to our guests, ensuring their total satisfaction and exceeding their expectations at every...
-
Customer Service Representative
3 months ago
Cleveland, United States Habegger Full timeCustomer Service Representative **Customer Service Representative** Akron, OH **description** The Habegger Corporation is currently seeking a Customer Service Representative that is responsible, organized, and customer service oriented. As a CSR, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in person....
-
Customer Service Representative
2 days ago
Cleveland, Ohio, United States Ace Cash Express Full timeAbout the RoleAce Cash Express is seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a Sales Associate, you will be responsible for providing exceptional customer service, building relationships with customers, and driving sales growth.Key ResponsibilitiesProvide outstanding customer service, ensuring that...
-
Customer Service Representative
3 months ago
Cleveland, United States Five-S Group Full timeJob location Customer Service Representative Customer Service Representative **Job location** ** Job location** America/Caribbean, USA, Ohio, Cleveland, OH ** City and Zip code** Cleveland, 44105 **Job details** ** Job title** Customer Service Representative ** Job type** Permanent position ** Job content** This position offers excellent health benefits, 6%...
-
Customer Service Representative
1 day ago
Cleveland, Ohio, United States Medical Service Company Full timeAbout Medical Service CompanyMedical Service Company is a family-owned and operated durable medical equipment and respiratory provider with over 70 years of experience in delivering exceptional patient care.Job SummaryWe are seeking a highly motivated and customer-focused PAP Resupply Specialist to join our team. As a PAP Resupply Specialist, you will play a...
-
Customer Service Representative
3 months ago
Cleveland, United States Trescal Full time**Customer Service Representative** **Job Description** Job Title Customer Service Representative Location Cleveland - Cleveland, OH US (Primary) Job Type Full-time Education High School Career Level Experienced (Non-Manager) Category Customer Service Job Ad **Trescal** is a growing company, looking for new talent to join our organization! We are the...
-
Customer Service Representative
1 month ago
Cleveland, United States Staffing Solutions Enterprises Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeLocation: Cleveland, OH (parking not paid for)Pay: $20/hourlyHours: Second ShiftLength: 3-6 monthsStaffing Solutions Enterprises is partnering with our Cleveland Client in staffing 18 customer service representative! In this role you will answer high inbound calls and provide quality customer...