IT Helpdesk/Desktop Support Specialist

1 month ago

Salt Lake City, United States Kesta IT Full time

Come build, innovate, disrupt, and thrive

KēSTA I.T. is actively seeking Service Desk and Field Technicians for an immediate 6 month contract with our industry leading client (possibility of a permanent role offered at the end of a successful contract).

Are you on the lookout for a career opportunity that offers responsibility, growth-potential and the chance to make a significant impact? If you're eager to contribute to a thriving and stable organization while maintaining your confidentiality, continue reading.

Role Overview:

We are seeking a dynamic IT Helpdesk / Desktop Support Specialist to join our team, providing comprehensive technical support within a Microsoft Office 365 environment. This role is perfect for someone who thrives on solving technical challenges, enjoys hands-on work with technology, and is passionate about delivering exceptional user support. Your day-to-day will involve troubleshooting, systems installations, and ensuring seamless IT operations for our client and their teams.

Key Responsibilities:

- Serve as the first point of contact for IT support within the organization, handling issues related to software, hardware, and networking.

- Perform installations, imaging, and setup for new systems, ensuring they meet organizational standards and user needs.

- Manage Moves, Adds, Changes, efficiently adapting systems and setups to evolving business requirements.

- Facilitate new user setup, including account creation, email configuration, and software installation within the Office 365 suite.

- Diagnose and resolve technical issues, providing hands-on support and guidance to users.

- Maintain and update IT documentation and inventory, ensuring accurate tracking of assets and configurations.

- Collaborate with IT team members to develop and implement IT policies and best practices.

- Stay updated on the latest IT trends and technologies, especially within the Microsoft ecosystem, to suggest and implement improvements.

Ideal Qualifications:

- 3+ years of experience in IT support, helpdesk, or a similar role, preferably in a Microsoft Office 365 environment.

- Strong familiarity with Microsoft Office 365 applications, Windows OS, and desktop/laptop hardware.

- Experience with system imaging and deployment tools.

- Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.

- Strong communication skills, with the ability to provide clear instructions and support to non-technical users.

- A proactive mindset, with a focus on continuous improvement and user satisfaction.

- Relevant certifications (e.g., Microsoft Certified, CompTIA A+) are a plus.

About KēSTA I.T.:

Our name says it all; KēSTA I.T. (Keys-to-I.T.) AND our people are our keys to our success

KēSTA I.T. is a premier Utah-based technical staffing and consulting services firm. We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, Data, End-User support, Web and Executive / leadership-based positions on a full time and consulting basis. If you're interested in a role where top performance is rewarded, personal time is valued, and excellence is demanded at every level we want to talk to you today

Where do you want to go? We've got the keys ~ KēSTA I.T.

WWW.KeSTAIT.COM

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