IT Support Specialist

3 weeks ago


Jersey City, New Jersey, United States ApTask Full time
About Client

The client is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work.

The client's services include staffing and recruitment solutions, managed services, IT consulting, and project management.

Job DescriptionResponsibilities
  • Provide comprehensive support to the organization's IT infrastructure, including hardware maintenance and troubleshooting, as well as handling IT helpdesk queries.
  • Install, configure, and maintain computer hardware and peripherals, including desktops, laptops, printers, scanners, and other related devices.
  • Diagnose and resolve hardware issues, such as faulty components, connectivity problems, or performance bottlenecks.
  • Collaborate with vendors and suppliers to ensure the timely repair and replacement of defective hardware.
  • Manage the entire lifecycle of IT hardware assets, including procurement, installation, configuration, and disposal.
  • Respond to and resolve user inquiries, technical issues, and service requests promptly and professionally via various channels.
  • Provide end-user support for software applications, operating systems, and network-related concerns.
  • Document and track all support activities in a ticketing system, ensuring accurate and timely updates.

**Requirements**

  • Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).
  • Proven experience in a hybrid IT support role, encompassing both hardware maintenance and IT helpdesk responsibilities.
  • Strong knowledge of computer hardware components, operating systems, networking protocols, and software applications.
  • Proficiency in troubleshooting hardware and software issues, both remotely and on-site.
  • Familiarity with ticketing systems and IT service management (ITSM) tools.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users effectively.

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