IT Support Technician

7 months ago

Salt Lake City, United States Instructure Full time

IT Support Technician (Contractor) Salt Lake City, UT G&A – IT / Full-time / On-site At Instructure, we are dedicated to empowering EdTech providers and educational organizations to unlock their full potential through innovative technology solutions. Our mission is to provide intuitive products and services that simplify learning and personal development, foster meaningful relationships, and inspire progress in education and careers. We believe in giving smart, creative, and passionate individuals the opportunity to make a significant impact in the world of EdTech. We are looking for a talented IT Helpdesk Technician to join our Instructure IT team in Salt Lake City. This role focuses on delivering exceptional technical support to our internal customers. As a vital part of our IT support team, you will diagnose and resolve technical issues, assist with software and hardware installations, and ensure the smooth operation of our IT systems. Your main goal will be to provide timely and effective solutions, maintaining high levels of customer satisfaction and productivity. This role offers an exciting opportunity to contribute to our global effort in providing top-notch IT support services while collaborating with colleagues across different regions. What You Will Do: Provide frontline technical support to internal customers, addressing inquiries and resolving issues related to hardware, software, and network connectivity. Diagnose and troubleshoot technical problems using remote support tools, email, phone, and in-person support, ensuring timely resolution of incidents and service requests. Assist with the installation, configuration, and maintenance of hardware and software components, including desktops, laptops, printers, operating systems, and productivity applications. Collaborate with cross-functional teams to escalate complex issues and follow up on problem resolution, ensuring adherence to service level agreements (SLAs) and ITIL best practices. Document all support activities, solutions, and configurations accurately in the ticketing system, maintaining comprehensive records for future reference and analysis. Participate in IT projects and initiatives, such as system upgrades, migrations, and deployments, providing technical expertise and support as required. Stay updated on emerging technologies, industry trends, and best practices in IT support, actively seeking opportunities for continuous learning and skill development. Contribute to knowledge sharing and training sessions for colleagues and end-users, promoting self-service resources and empowering users to resolve common issues independently. Adhere to IT security policies and procedures, ensuring compliance with regulatory requirements and safeguarding sensitive information and systems. Foster a positive customer service culture, demonstrating professionalism, patience, and empathy in all interactions with internal stakeholders, regardless of technical proficiency. What You Will Need to Know/Have: Bachelor’s degree in Information Technology, Computer Science, or related field preferred. Proven experience in a similar IT support role, preferably in a multinational company or shared services environment. Proficiency in troubleshooting hardware, software, and network issues, with strong analytical and problem-solving skills. Solid understanding of Mac and Windows operating systems, Google Workspace, Microsoft Office Suite, Microsoft Azure Virtual Desktop, Active Directory, and basic networking concepts. Familiarity with IT service management (ITSM) tools such as Jira, Confluence, and knowledge of ITIL principles. Excellent communication skills, both written and verbal, with the ability to effectively convey technical information to non-technical users. Customer-oriented mindset with a strong commitment to delivering high-quality service and support. Ability to work independently with minimal supervision, as well as collaboratively in a team-oriented environment. Flexibility to work in shifts and provide on-call support as needed to accommodate business requirements. Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation certification would be advantageous. Get in on all the awesome at Instructure Competitive salary, equity and 401k. Medical, dental, disability, and life insurance. HSA program, vision, voluntary life, and AD&D. Tuition reimbursement. Paid time off, 11 paid holidays, and flexible work schedules. LifeStyles Spending Account $23 - $25 an hour Final salary is subject to experience. Join us in our mission to deliver outstanding IT support services and contribute to the success of our internal customers. We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger. At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer. All Instructure employees are required to successfully pass a background check upon being hired. EOE Veteran/Disability

  • IT Support Technician

    18 hours ago

    Salt Lake, Utah, United States University of Utah Full time

    **About the Job**We are seeking an IT Support Technician to join our team at the University of Utah. In this role, you will provide technical support for computer hardware and software applications, troubleshoot and resolve problems with AV equipment in classrooms, and serve as a helpdesk resource for assigned areas.The successful candidate will have...

  • Surgical Support Technician

    1 week ago

    Salt Lake, Utah, United States Intermountain Health Full time

    Surgical Support Technician Job DescriptionAbout This OpportunityWe are seeking an experienced Surgical Support Technician to join our team at Intermountain Medical Center. As a key member of the surgical team, you will be responsible for ensuring a safe and successful operative procedure.Responsibilities include maintaining a sterile field and safe...

  • Medical Support Technician

    14 hours ago

    Salt Lake, Utah, United States Vighter Full time

    Job DescriptionWe are seeking a skilled Medical Support Technician to join our team at Vighter LLC.As a Medical Support Technician, you will provide critical support to our surgical team by maintaining a clean and organized workspace, preparing surgical equipment, and assisting with patient care before, during, and after procedures.Your expertise will be...

  • Field Support Technician

    1 week ago

    Salt Lake City, United States American Cybersystems Full time

    Field Support Technician BCforward is currently seeking a highly motivated Field Technician in Salt Lake City, UT. Position Title: Field Technician Location: Salt Lake City, UT 84111 Anticipated Start Date: *12 -15*-2024 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start...

  • Field Support Technician

    2 weeks ago

    Salt Lake City, United States BCforward Full time

    Field Support Technician BCforward is currently seeking a highly motivated Field Technician in Salt Lake City, UT.Position Title: Field Technician Location: Salt Lake City, UT 84111 Anticipated Start Date: 12-15-2024 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected...

  • Telecoms Support Technician

    2 days ago

    Salt Lake, Utah, United States Resource Logistics Full time

    About the RoleAs a Telecoms Support Technician at Resource Logistics, you will be responsible for responding to ServiceNow incident tickets, patching cable installation and recovery, installing power leads, and more.You will also assist with identifying and reporting communications room environmental issues, perform IMAC activities for end-user business LAN...

  • System Support Technician

    1 day ago

    Salt Lake, Utah, United States Phish Heads Inc Full time

    About the RolePhish Heads Inc is looking for a System Support Technician to provide technical assistance and support to our team members. This is a great opportunity for someone who enjoys problem-solving and working with technology.The successful candidate will have a strong understanding of computer systems, hardware, and software. They will also be able...

  • Printer Technician/ Printer Support Technician

    2 weeks ago

    Salt Lake City, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Field Technician in Salt Lake City, UT.Position Title: Field TechnicianLocation: Salt Lake City, UT 84111Anticipated Start Date: 12-15-2024Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected...

  • Psychiatric Support Technician

    3 weeks ago

    Salt Lake, Utah, United States University of Utah Health Full time

    About the RoleThe University of Utah Health seeks an experienced Psychiatric Support Technician to join our multidisciplinary team at the Kem And Carolyn Gardner Mental Health Crisis Care Center in South Salt Lake, UT. As a member of our team, you will have the opportunity to work with patients who require specialized care and support in a fast-paced...

  • Systems Support Technician

    1 month ago

    Salt Lake City, United States ServiceTec Full time

    Position Title: Systems Support Technician Location: Salt Lake City International Airport (SLC) Are you looking for an IT job that is more than just sitting in front of a computer all day? Would you like to be part of the exciting travel industry working with Airlines as part of the airport community? Join our Team! Position Overview: ServiceTec is an...

  • Operating Room Technician

    3 weeks ago

    Salt Lake, Utah, United States Intermountain Health Full time

    OverviewThe Intermountain Medical Center, a leading healthcare provider in Utah, is seeking an experienced Operating Room Technician to join its esteemed team. As a key member of the surgical team, you will play a vital role in ensuring seamless and efficient operations. Your exceptional skills and dedication will contribute significantly to delivering...

  • Deskside Support

    4 weeks ago

    Salt Lake City, United States HCL Technologies Full time

    Job Description: -Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:Provide customer...

  • Laboratory Client Support Technician

    4 weeks ago

    Salt Lake City, United States ARUP Laboratories Full time

    Description Schedule :Wednesday - Saturday (40 hrs/wk)10:00 AM - 8:30 PM (flexible) Training Schedule :Monday - Friday (8-10 weeks)10:00 AM - 6:30 PM Department: Exception Handling - 237 *Hourly rate is an estimate only which includes shift differential for nights, evenings, or weekend shifts. Overall hourly rates will vary based on schedule. Primary...

  • Laboratory Client Support Technician

    2 months ago

    Salt Lake City, United States ARUP Laboratories Full time

    Description Schedule : Tuesday - Friday (40 hrs/wk) 8:00 PM - 6:30 AM Training Schedule : (5 weeks)Monday - Friday9:00 AM - 5:30 PM Department: ID Processing - 620 *Hourly rate is an estimate only which includes shift differential for nights, evenings, or weekend shifts. Overall hourly rates will vary based on schedule. Primary Purpose : The Lab Client...

  • Desktop Support Specialist

    3 weeks ago

    Salt Lake City, United States Ovation Workplace services Full time

    Job Role – Desktop Support TechnicianAt Ovation Workplace services, we are seeking a skilled Desktop Support Technician to join our team. This role involves providing day-to-day local and remote desktop support to ensure seamless operation of hardware, software, and applications.Responsibilities:Respond to incoming calls and emails from employees regarding...

  • Automotive Technician

    4 weeks ago

    Salt Lake City, United States CarMax Full time

    Automotive Technician at CarMax summary: Automotive Technicians at CarMax are responsible for inspecting, reconditioning, and repairing vehicles to meet high safety standards. They work collaboratively in a fast-paced environment, utilizing their skills in engine repair, steering, suspension, and more. CarMax provides ongoing training and development...

  • Auto Technician

    5 months ago

    Salt Lake City, United States CarMax Full time

    7167 - Salt Lake City - 11213 S Jordan Gtwy, South Jordan, Utah, 84095CarMax, the way your career should be! CarMax is now hiring Automotive Technicians! Start loving what you do at CarMaxEnsure every vehicle is one our customers can rely onAt CarMax, our Automotive Technicians repair and recondition cars to meet CarMax’s high standards. Automotive...

  • Psychiatric Support Specialist

    7 days ago

    Salt Lake, Utah, United States University of Utah Health Full time

    Job SummaryWe are seeking a skilled Psychiatric Technician to join our team at HMHI Murray. As a key member of the interdisciplinary treatment team, you will provide support and care to patients with psychiatric conditions. This role involves creating a safe, supportive, and therapeutic environment for patients.

  • Mental Health Support Specialist

    6 days ago

    Salt Lake, Utah, United States University of Utah Health Full time

    About Us: University of Utah Health is a leading healthcare provider in the region, committed to delivering exceptional patient care and improving health outcomes. As a Psychiatric Technician, you will play a vital role in our team, working closely with patients and healthcare professionals to provide personalized support and care.">">Job Summary: We are...

  • Nursing Support Technician

    13 hours ago

    Lake Havasu City, Arizona, United States LifePoint Health Full time

    We are seeking a highly skilled Nursing Support Technician to join our team at Havasu Regional Medical Center. As a key member of our healthcare team, you will provide exceptional patient care and support services in a fast-paced environment. This full-time position offers a competitive salary of $45,500 per year, comprehensive benefits, and opportunities...