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Corporate IT Support Engineer
2 months ago
Responsibilities:
- Maintain in-depth knowledge and understanding of our technologies, hosted apps, & services
- Deep Active Directory knowledge. Creating and maintaining User Accounts, Executing Password Resets, Creating Distribution Lists, in depth knowledge of user provisioning
- Provides local support for all software applications, hardware and technology solutions utilized by our pack
- Consults with line management for technology guidance when appropriate
- Collect, analyze, and track trends and metrics in partnership with leadership and the enterprise technology team to develop and deploy long-term solutions for technology issues.
- Identifies technology training and coaching opportunities for individual and team business partners by standardizing undocumented processes, knowledge base and best practice guides
- Communicate highly technical information to both technical and non-technical users
- Provides leadership in concert with our management team to identify opportunities where technology solutions can be deployed to solve business problems
- Provides support for enterprise deployments of new technology solutions
- Provides support for distributed enterprise locations and technologies when possible
- Instill client confidence in our infrastructure, processes, and personnel
- Provide on-call after hours support on a rotating schedule with other engineers
- Ensures change management processes are followed for changes impacting our environment
- Maintain, implement, & support call center & customer payment technologies.
- Bachelor's degree in STEM or a related field, or equivalent experience & certifications.
- Previous technology help desk and/or Call Center support experience
- Strong knowledge of Microsoft cloud based applications (Office 365 Admin Portal and Alert monitoring, Azure, SharePoint, Exchange Online, OneDrive, and Project)
- Hands on experience in Windows and Mac OS environments
- Demonstrated consultation and strong communication ability
- Strong office and project organizational skills, attention to detail, time management and communication skills
- Deep understanding of Active Directory and Azure Active Directory
- Support of various browsers including Chrome, Edge, FireFox, etc.
- Proficiency with appropriately handling spam, malware, and third-party security platforms
- Ability to utilize SCCM, endpoint management, and MDM tools.
- Experience with networked infrastructure technologies such as printers, switches, routers and wireless access points
- Understanding of the OSI model
- Ability to lift up to 50 pounds
- Ability to be based out of Great Wolf's Corporate Office in Madison, Wisconsin (in office Tuesday, Wednesday, Thursday, and option to work remotely on Monday and Friday)
- A+, Security+, or Microsoft certifications a plus.
- Experience with VoIP a plus
- Experience with server virtualization technologies such as VMWare a plus.
- Experience with PowerShell scripting or other scripting languages a plus
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