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Desktop Support Specialist

3 months ago


Durham, United States Convergenz Full time

Job Description:
Looking for a Desktop Support Specialist (Senior).

RESPONSIBILITIES

Desktop Support Specialist (Senior) provides deskside and dispatch support services at required locations. Coordinates with the EISD for incident management, request fulfillment and provisioning, IMACs, and break/fix management. Troubleshoots, diagnoses, and resolves common end-user device incidents and problems, through both deskside support services and by serving on the Walk-Up Service Desk, where appropriate. Provides AV/VTC support for routine support requests. Tracks the status of all incidents and requests in ServiceNow. Supports the execution of technology refresh plans.

QUALIFICATIONS

  • High School + 3-5 years of experience