IT Service Desk Coordinator

4 weeks ago

Bellingham, United States Smith Gardens Full time

At Smith Gardens, our business is growing: Growing annuals and perennials, growing our relationships with partners, growing our love of gardening, and growing our team's passion and expertise in horticulture-all for the benefit of the consumers who love to garden.

Whether we are out in the greenhouses or working in the office, our Smith Gardens team is dedicated to delivering the healthiest plants on the market for the biggest impact on our partners' shelves and in our customers' gardens.

One of our Core Values is People: "We value and respect all people. We are focused on developing teams and growing the potential of individuals." We encourage personal growth and continued education so that each member of our Smith Gardens family succeeds. We take as much care cultivating the ecosystem of our offices as we do our gardens. Achieving the quality we strive for in our products and culture is truly a team effort, and every role is vital.

Nurturing growth, collaboration and community is in our nature. Put down roots at any of our five locations and unearth your full potential.

We have an exciting opportunity for an Service Desk coordinator to join our IT Department. This position is primarily responsible for all aspects of running the company Service Desk in accordance with department and company policies and procedures. The IT Service Desk Coordinator will efficiently define, classify, and assign IT issues and support requests.

ESSENTIAL FUNCTIONS:

  • Provide excellent initial support experience for staff and vendors
  • Utilize company service desk solution to create, classify, prioritize, and distribute support requests in a timely manner
  • Exercise patience and professionalism providing support in stressful situations
  • Maintenance and update of hardware and software inventory documentation
  • Work with other IT Staff and Customers to resolve issues/problems expeditiously
  • Work with and coordinate suppliers and vendors to meet support requests
  • Adapt to changing workloads and priorities, multi-tasking during busy periods
  • Receive and distribute IT department mail and packages
  • Assist other IT staff with shipments of IT material and packages to other sites
  • Prepare correspondence and presentation materials for the IT Department as required
  • Assist with enforcement of company IT Policies, standards, and procedures
  • Match IT purchasing, receiving and invoice documents and code for approval
  • Ability to abide by Smith Gardens Code of Conduct daily
  • Willingness to travel up to a week per month
COMPETENCIES:
  • Excellent interpersonal and phone skills to provide customer service focus
  • Excellent verbal and written communication skills
  • Excellent organizing and planning skills
  • Excellent problem solving and decision-making abilities under pressure
  • Good keyboarding and word processing skills
  • Basic understanding of accounting concepts in a business environment
  • Basic understanding of information technologies used in a business environment
  • Ability to work well with or without direct supervision
EDUCATION AND EXPERIENCE:
  • Associate degree, equivalent technical certification, or 2-3 years equivalent experience.
  • Must have a valid driver's license and vehicle for travel.
PHYSICAL REQUIREMENTS:
  • Ability to lift 50 pounds.
BENEFITS:
  • Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions
  • 401K retirement plan options with employer match
  • Paid holidays
  • Paid Time Off- Full-time employees accrue immediately
  • Annual Profit share
  • Generous Employee Flower/Plant Discount Program
  • Development opportunities
  • Paid Time off for volunteering and community service
  • Employee Assistance Program
  • Wellness program
  • Fun employee events throughout the year

PAY RANGE: $22 - $23 per hour

Pay rate is determined by various components including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The pay rate is one component of the total compensation package. Other rewards vary by position and location.

To learn more about our company & view a more detailed job description, visit our website at smithgardens.com/careers.

We look forward to hearing from you

Smith Gardens provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal or state law.

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