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Client Platform Engineer- Help Desk

3 months ago

Bellingham, United States Express Employment Professionals Bellingham, WA Full time

Client Platform Engineer (Windows emphasis)

Provides the business knowledge and technical skills to implement technical strategies, evaluate products and provide a superior level of technical support that benefits the company.

Responsible for responding to help desk tickets, diagnosing and trouble-shooting computer issues, and assisting remote users with access to internal systems.

Responsibilities

· Install, configure, test and maintain operating systems, application software and system management tools, e.g., Windows services, Office 365, Linux, VM administration, Collaboration, Storage, Back-up and Archive, etc.

· Participate in the design of information and operational support systems.

· Maintain security, backup, and redundancy strategies.

· Write and maintain custom scripts, tools and services to increase system efficiency and lower the human intervention time on any tasks.

· Assist with research, testing, and implementation of new technologies and projects.

· End user training and orientation including occasional company-wide presentations.

· 3rd party cell phone service administration.

· Create and update case notes daily.

· Auditing software and hardware to ensure compliance with regulatory guidelines.

· Diagnose and repair hardware as necessary.

· Document system configuration and troubleshooting any reported problems.

· Maintain inventory of hardware and software – Asset management

· Act as primary organizational interface and manage vendor relationships for our three main offices and in support of our international office.

· Develop reports, dashboards, and processes to continuously monitor data quality.

· Analyze products and provide recommendations regarding use of proposed new products and services to the organization.

· Establish and implement policies and procedures for technology usage throughout the organization.

· Participate in planning and maintaining a business continuity plan and disaster recovery

· Manage and improve data security policies.

· Monitor technology budget and maintain technology inventory and licensing.

· Work with executive leadership to establish and manage budget and procurement needs.

Requirements

· Ability to obtain FINRA Security Industry Essentials (SIE) and Series 99 Top off licenses

· 5+ years in IT with a track record building and managing internal systems

· 3+ years with Windows systems administration

· Ability to lift up to 50lbs, climb ladders and crawl in small spaces.

· Ability to work with quickly changing priorities and juggle multiple projects

· Specific experience managing IT costs

· Able to be on call nights and weekends for disaster, system maintenance etc.

Education

· BS/BA in Computer Science or a related degree