Client Care Coordinator

1 week ago

Bellingham, United States Inside Passage Relationship Counseling Full time
Job DescriptionJob Description

Job Title: Client Care Coordinator

Job Description:

Inside Passage Relationship Counseling is hiring a Client Care Coordinator to join our team In this dynamic role, you will perform a variety of administrative tasks, while prioritizing and upholding our exceptional front-of-house client experience; we are known for our responsive, thoughtful and knowledgeable client care

About Us: We are an established, well-run and quickly-growing group therapy practice that focuses on relationship counseling for individuals and couples. Our culture is one of connection, creativity, inclusion, respect, and fun Our excellent and highly qualified counselors and therapists are committed to providing trauma informed, evidence-based treatment. We are passionate about our profession and have a highly cohesive and functional team. We are inspired about the work we do with our clients and wholeheartedly believe it pours back into the lives and families in our community

About the Role: We are searching for a Client Care Coordinator who strikes a balance between "heart and brain"; someone who interacts well with clients, therapists, and leadership alike; someone who can manage multiple schedules with a personalized touch and has a keen eye for the fine details.

As a Client Care Coordinator, you have an enormous impact on our practice; you are the first point-of-contact for both our current clients and prospective clients In this role, you will learn all about our amazing therapists, listen to client needs and wants, and match those needs to the expertise and specialties of our clinicians. The majority of our client traffic flows through our scheduling email, so most of your time is spent corresponding with people via email and organizing the day to prioritize a variety of administrative tasks to support a high-end, high-touch front-of-house experience You will also utilize our practice management system to support scheduling for 10+ counselors and therapists. Finally, you will work as part of our fabulous scheduling and admin team to identify areas of opportunity and work to solve problems both in the moment, and for the long term.

 

About You: The ideal candidate will have the following skills and experience:

 

  • 4+ years of client care or customer service experience.
  • High School Diploma or equivalent required. College Degree in the social sciences or customer service related field preferred.
  • Possesses a growth mindset; able to see problems as unrealized opportunities
  • Ability to maintain confidentiality, display empathy, patience, and professionalism required.
  • Savvy at communicating professionally with compassion, clarity and concision, both verbally and in writing.
  • Highly organized and detail-oriented; able to hold and balance multiple priorities to keep systems running smoothly.
  • Fluent in using Google Workplace, including using Gmail and Google Drive.
  • Demonstrated ability to nimbly adapt to shifting priorities, asking for support when needed.
  • Excellent team player; can work both independently and as part of a dynamic team.
  • Experience or interest working in the following areas: counseling, healthcare, psychology and/or social sciences strongly preferred.
  • Motivated and excited to grow both yourself and the practice on an awesome team

 

If this sounds like you, we are so excited to connect with you

 

Benefits:

• Competitive Pay

• Paid time off and holidays

• Training and support for career development

• Ability to grow into full-time and leadership roles

 

Inside Passage Relationship Counseling is an Equal Opportunity Employer. We do not discriminate based upon race, color, religion, sexual orientation, marital status, age, national origin, veteran status, political affiliation or any

other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

 

Job Types: Part-time, Full-time

Salary: $23.00 - $26.00 per hour

 

Benefits:

• Competitive Pay

• Paid time off

• 8 paid Holidays

• Training and support for career development

• Ability to grow into leadership roles

 

Schedule:

• Day shift

• Monday to Friday, with flexibility to work some weekend hours.

 

Work setting:

• Hybrid remote

• Private practice

 

Requirements:

• You must provide a cover letter to be considered for this position.

 

Experience Required:

• Customer service: 4+ years (Required)

 

Work Location: Hybrid remote in Bellingham, WA 98225

 

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