Branch Operations Supervisor

2 days ago

Lexington, United States Community Trust Bank Full time
Description

JOB RESPONSIBILITIES
  • Sell products and services to new and existing customers/prospects, as well as make referrals to appropriate departments.
  • Maintain accurate tracking of individual cross sales and sales referrals and compile CSR, Head Teller, and Teller staff sales results and report results to the Branch Manager weekly.
  • Oversee the operational functions of the Branch with regard to Staffing
  • Review Teller line schedule prepared by Head Teller to ensure proper Staffing efficiency
  • Prepare staffing schedule for Customer Service Representatives to ensure proper staffing efficiency
  • Responsible for conducting meetings to provide updates of Policies, Procedures and System changes to branch staff
  • Assist the Branch Manager in New Hire Process, including interviewing
  • Complete Head Teller and Customer Service Representatives performance reviews, all disciplinary action and salary increases
  • Monitor and control daily job responsibilities of the Customer Service Representatives.
  • Maximize efficiency of Customer Service Representatives through delegation of operational responsibilities
  • Accountable for enforcing adherence to all new account opening policies and procedures as stated in the Branch Operations Manual to ensure accuracy of Account Titling, CIP (Customer Identification Program), CDD (Customer Due Diligence) and Identity Theft Red Flag Rules requirements as outlined in the Bank Secrecy Act/Anti-Money Laundering Policy
  • Accountable for enforcing adherence to all policies and procedures as required by CTBI
  • Monitor and control daily job responsibilities of the Head Teller
  • Ensure that the Head Teller is maintaining Cash Control
  • Review all cash differences submitted by the Head Teller daily
  • Review Branch Cash Totals
  • Enforce Dual Control
  • Perform regular inspections of the teller line functions and responsibilities
  • Direct Customer Service to ensure all customers are served timely and efficiently
  • Open new accounts and perform teller duties as required in accordance to set standards for each position
  • Review and monitor reports as assigned by Branch Manager
  • Answer questions and resolve problems for customers. Support staff members in responding to customers.
  • Review and initial approval and assume responsibility of documents outside of Teller Check Handling approval limits or questionable items that could result in a potential loss to the bank or customer in the absence of the Head Teller
  • Maintain a neat and orderly work area and ensure that all confidential records are properly secured at all times.
  • Adhere to all security policies and procedures and educate branch staff on security procedures.
  • Follow bank guidelines before, during, and after a robbery.
  • Maintain a working knowledge of the Bank's written policies and procedures regarding the Bank Secrecy Act and other applicable Anti-Money Laundering policies.
  • Maintain proper level of branch supplies.
  • Responsible for all Branch Audits
  • Ensure all actions performed are in compliance with government regulations and organizational policies and procedures
  • Perform other duties with the branch as assigned.
SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE
  • Over six years of Head Teller experience
  • Excellent PC skills with knowledge of Word, EXCEL and other applicable software programs.
  • Effective oral and written communication skills.
  • Demonstrated problem solving skills.
  • Effective organizational and supervisory/management skills.
  • Valid driver's license.
WORKING CONDITIONS
  • Normal office conditions.
  • Some travel required.

The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.

Requirements

Candidates may be subject to the following screenings:

Credit Check, Drug Testing, and Criminal Background Check

  • Branch Operations Leader

    1 month ago

    Lexington, Kentucky, United States United Rentals Full time

    Join a dynamic organization with exceptional individuals and remarkable opportunities for advancement.About the Role and the Organization:If you seek a chance to make a substantial difference at the foremost equipment rental service provider worldwide, embark on a promising career with United Rentals.Position Overview:As the Branch Operations Leader at...

  • Branch Manager

    2 days ago

    Lexington, Kentucky, United States University of Kentucky FCU Full time

    Job Title: Branch ManagerUniversity of Kentucky FCU is seeking a highly motivated and experienced Branch Manager to lead our retail branch team. As a Branch Manager, you will be responsible for guiding staff in providing exceptional services to members and the credit union by overseeing departmental operations and motivating staff to achieve individual,...

  • Branch Manager

    2 weeks ago

    Lexington, Kentucky, United States University of Kentucky FCU Full time

    Job Title: Branch ManagerJob Summary:The Branch Manager is responsible for guiding staff in providing services to members and the credit union by overseeing departmental operations and motivating staff to achieve individual, departmental and credit union goals.Key Responsibilities:Assists members and employees with phone calls, answers questions about...

  • Branch Manager

    2 weeks ago

    Lexington, United States University of Kentucky FCU Full time

    Title: Branch Sales Manager IIIDepartment: Retail BranchesReports to: Director of Branch Sales and ServicesFLSA: ExemptJob Grade: 13 Job Purpose: Guides staff in providing services to members and the credit union by overseeing departmental operations and motivating staff to achieve individual, departmental and credit union goals. Essential Job Results: JOB...

  • Branch Manager

    5 days ago

    Lexington, Kentucky, United States University of Kentucky FCU Full time

    Job Title: Branch ManagerAs a Branch Manager at University of Kentucky FCU, you will be responsible for overseeing the daily operations of our retail branches, ensuring exceptional member service, and driving sales and revenue growth.Key Responsibilities:Lead and manage a team of sales and service staff to achieve individual, departmental, and credit union...

  • Assistant Branch Manager

    2 weeks ago

    Lexington, Kentucky, United States Guardian Savings Bank Full time

    Job Title: Assistant Branch ManagerGuardian Savings Bank is seeking a highly motivated professional to join our team as an Assistant Branch Manager at our Lexington - Southland, Kentucky branch. In this role, you will oversee the efficient operation of the branch, ensuring all operational functions are completed and properly performed by the staff. You will...

  • Assistant Branch Manager

    5 days ago

    Lexington, Kentucky, United States Guardian Savings Bank Full time

    Job Title: Assistant Branch ManagerGuardian Savings Bank is seeking a highly motivated professional to work in our Savings department as an Assistant Branch Manager at our Lexington - Southland, Kentucky branch.Job Summary:We are looking for a detail-oriented and organized individual to oversee the efficient operation of the branch, ensuring all operational...

  • Assistant Branch Manager

    2 weeks ago

    Lexington, United States Guardian Savings Bank Full time

    Guardian Savings Bank is looking for a highly motivated professional to work in our Savings department as an Assistant Branch Manager at our Lexington - Southland, Kentucky branch. In this role, you will review oversee the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying...

  • Branch Sales Associate

    1 month ago

    Lexington, Kentucky, United States Grainger Businesses Full time

    About Grainger BusinessesGrainger Businesses is a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom. We serve over 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.Job SummaryWe are seeking a highly motivated and customer-focused Branch...

  • Assistant Branch Manager

    6 days ago

    Lexington Park, Maryland, United States Shore United Bank Full time

    Job Title: Assistant Branch ManagerShore United Bank is seeking a highly skilled and experienced professional to fill the role of Assistant Branch Manager. This position is responsible for assisting the Branch Manager in overseeing the daily operations of the branch, ensuring that all banking services are delivered with the highest level of quality and...

  • Branch Manager for Christian Cleaning Company

    2 weeks ago

    Lexington, Kentucky, United States Office Pride Full time

    Job Title: Branch ManagerWe are seeking a highly skilled and experienced Branch Manager to join our team at Office Pride Commercial Cleaning Services. As a Branch Manager, you will be responsible for overseeing the daily operations of our branch, managing a team of staff, and ensuring that our high standards of customer service and quality are met.Key...

  • Branch Director

    4 weeks ago

    Lexington, Mississippi, United States BrightSpring Health Services Full time

    {"title": "Branch Director", "content": "OverviewAs a Branch Director at Adoration Home Health and Hospice, you will play a vital role in supporting patients by overseeing clinical services and establishing goals and objectives for clinical services that promote standards of quality and contribute to optimal care and service for patients and...

  • Branch Manager for Christian Cleaning Company

    2 weeks ago

    Lexington, Kentucky, United States Office Pride Full time

    Job Title: Branch ManagerWe are seeking a highly skilled and experienced Branch Manager to join our team at Office Pride Commercial Cleaning Services. As a Branch Manager, you will be responsible for overseeing and supervising the work of your branch, communicating with customers, building relationships, and driving the overall growth of the branch.Key...

  • Branch Manager Lexington, Kentucky

    2 weeks ago

    Lexington, United States Okolona Pest Control Inc Full time

    Established in 1972, OPC Pest Services has grown to be the leader in pest services and solutions in the Louisville, Kentucky area. We now proudly service properties across Kentucky, Southern Indiana, Indianapolis, Cincinnati and the Chicagoland area. If you aspire to become our next Branch Manager, to bring your business management experience to the next...

  • Parking Operations Supervisor

    4 weeks ago

    Lexington, Kentucky, United States Oak View Group Full time

    Parking Operations Supervisor Job DescriptionJob Summary:Oak View Group is seeking a highly skilled Parking Operations Supervisor to oversee the event day supervision and management of our parking and transportation operations. This individual will be responsible for ensuring the safe and efficient operation of our parking facilities, working closely with...

  • Financial Advisor Branch Manager

    4 months ago

    Lexington, United States Wells Fargo Full time

    **Financial Advisor Branch Manager** Location: Lexington-Fayette, Kentucky **Job ID** R-120202 At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better...

  • Building Supervisor

    2 weeks ago

    Lexington, Kentucky, United States YMCA of Central Kentucky Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Building Supervisor to join our team at the YMCA of Central Kentucky. As a key member of our staff, you will be responsible for ensuring the smooth operation of our branch during evening and weekend hours.Key ResponsibilitiesAdhere to all branch/department policies and procedures related to...

  • Parking Operations Supervisor

    2 days ago

    Lexington, Kentucky, United States AEG Full time

    Parking Supervisor Job DescriptionA Parking Supervisor will be responsible for the event day supervision and management of our parking & transportation operations on event days. This individual will observe, report, and carry out event day procedures set forth by the Parking Manager. The supervisor will be asked to complete event checklists, complete event...

  • Parking Operations Supervisor

    1 week ago

    Lexington, Kentucky, United States Oak View Group Full time

    Parking Supervisor Job SummaryOak View Group is seeking a highly skilled Parking Supervisor to join our team. As a Parking Supervisor, you will be responsible for the event day supervision and management of our parking & transportation operations on event days.Key Responsibilities:Inspect parking lots several times throughout the day to ensure safe and...

  • Branch Manager

    4 weeks ago

    Lexington, Kentucky, United States OPC Pest Services Full time

    About the RoleWe are seeking a highly skilled and experienced Branch Manager to lead our Lexington, Kentucky branch office. As a key member of our management team, you will be responsible for driving business growth, developing and implementing strategies to increase revenue and market share, and ensuring exceptional customer service.Key...