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Senior Field Service Technician
1 month ago
POSITION SUMMARY
Perform project site coordination and services of IT Cooling products including installations, start-ups, preventive maintenance, commissioning, troubleshooting, and repair. Utilize advanced expertise to perform duties and direct others.
ESSENTIAL FUNCTIONS
- Perform project site planning and execution of services at CPSD customer locations.
- Lead and direct contractors and MEPPI-designated personnel through all phases of service projects to meet site service requirements in a timely manner.
- Provide technical support via telephone and email to internal and external customers, including third party service organizations and end users.
- Provide technical guidance and training to other technicians and authorized service providers to troubleshoot and repair complex IT Cooling product failures.
- Troubleshoot and complete complex system installations with minimal supervision.
- Schedule technical sales or service support, including emergency calls.
- Assist in resolving service conflicts that may arise regarding the site project.
- Assist in resolving issues with planning and development of new IT Cooling products.
- Provide emergency technical support and field service on an on-call basis.
- Maintain service records and documentation of services provided.
- Inspect and test returned products and components and systems to determine defects and/or operational status.
- Collaborate with representatives from other Divisions to identify and address equipment and service-related issues and opportunities.
- Submit accurate expense reports into the Company for reimbursement on a timely manner in accordance with Company policies.
- Recommend service product offerings for the long-term maintenance of the capital investment.
- Further the goals and a positive image of the Division by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.
- Associates Degree in HVAC, Electrical Electronics, or related technical field with a minimum 8 years of experience in troubleshooting and repairing HVAC systems including 3-5 years' experience in Mitsubishi Electric technology, or equivalent education and experience.
- Advanced knowledge of IT Cooling products and services with specialized expertise in Mitsubishi Electric technology.
- EPA Section 608 certification.
- Advanced knowledge and proficiency of mechanical and electronic test equipment.
- Ability to read and understand technical drawings, blueprints, electrical schematics, and bills of materials.
- Advanced analytical and problem-solving skills.
- Advanced interpersonal communication skills required to communicate with customers, employees, and vendors.
- Developed leadership skills to direct work of others on-site and in emergency situations.
- Advanced computer skills with emphasis of Microsoft Office products and MRP/ERP business systems.
