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CRM Application Administrator

1 month ago

Green Bay, United States University of Wisconsin-Green Bay Full time
Essential Job Functions

This position reports to Director of Enterprise Applications. The CRM Application Administrator is responsible for configuring, integrating, administering, and providing advanced and varied consultation, project management, and operational support of highly complex applications or services with a large number of users. This position anticipates issues and devises resolution methodology to support the business operations of the institution.

This position will report to the Information Technology Division but will work collaboratively with multiple areas that utilize CRM technology, including Continuing Education, Enrollment Services, Graduation Studies and the Weidner Center. This position will act as the liaison between the Information Technology Business Analyst and the functional users for each department. Specific job duties will include leading end-user meetings, ensuring collaboration between departments, providing training and functional end-user support.

What You'll Do
  • Recommends application enhancements or changes that may involve custom design, integrations, and third-party products.
  • Troubleshoots hardware, software, and system problems and resolves issues and questions by working with end-users, technical staff and vendors.
  • Participates in the evaluation of vendor software releases and impact.
  • Participates in software upgrades and patches; coordinating functional testing with the Information Technology business analyst.
  • Participates in the design, development, and implementation of test and production objects. Defines user requirements and performs configuration, change management, and testing activities.
  • Develops and maintains documentation related to the system. Communicates system enhancement or changes as needed.
  • Plans and directs staff implementation of small to medium technical projects related to system as needed, specifically for Graduate Studies and Continuing Education.
  • Conducts training for various areas on software usage, optimization and efficiencies.
  • Serves as a backup to the GBIT business analyst to create and update access permissions and maintains user accounts to maintain application security through user profile management.
  • Regularly communicates with internal leadership to assess efficacy of system and discuss improvements and new features.
Qualifications

MINIMUM QUALIFICATIONS:
  • Bachelor's degree in a related field or equivalent years of experience at time of application
  • Experience using Customer Relationship Management (CRM) software, such as Salesforce
PREFERRED QUALIFICATIONS:
  • Exceptional communication skills, including the ability to lead large groups and projects
  • Demonstrated training knowledge, including large group training and documentation
  • Strong organizational and time management skills and proven ability to manage complex tasks, large and small, often more than one at a time within tight timeframes with broad supervision
  • Information technology experience including researching, developing, implementing, maintaining and integrating information system software applications
The Successful Candidate

The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace. The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Conditions of Appointment

Occasional weekend or evening hours. Occasional travel in state and out of state for meetings and professional conferences.

Position is a full-time, temporary 1 year, Academic Staff appointment. This position will work fully in person, on campus. Official transcripts of the highest degree achieved will be required of finalist(s). A criminal conviction investigation will be conducted on the finalist(s). In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

Compensation & Benefits
Salary Information

Minimum salary of $60,000.

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

Benefit Details

The UW System provides an excellent benefits package to meet the diverse needs of its employees. This includes several health insurance options, with annual deductibles as low as $250/individual and $500/family. Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts. We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately and employees are fully vested after 5 years of service. The UW System also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation.

In addition, employees receive several types of paid leave benefits, which are prorated for employees working less than 100%. This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually. Employees earn 13-27 days of vacation each year, depending on years of service and employment type.

For more details, please review the benefit quick guide linked below.
  • UW System Employee Benefits Brochure
  • Faculty, Academic Staff, and Limited Quick Guide
  • Total Compensation Estimator