We have other current jobs related to this field that you can find below
-
Service Desk Operations Manager
9 hours ago
East Brunswick, United States Bowman Williams Full timeWe are a fast-growing Managed Service Provider (MSP) based out of East Brunswick, New Jersey, specializing in delivering comprehensive IT solutions to small and medium-sized businesses (SMBs) and enterprises across diverse industries. With a focus on providing proactive IT support, we cater to a variety of sectors including healthcare, finance, legal,...
-
Service Desk Operations Manager
51 minutes ago
East Brunswick, United States Bowman Williams Full timeWe are a fast-growing Managed Service Provider (MSP) based out of East Brunswick, New Jersey, specializing in delivering comprehensive IT solutions to small and medium-sized businesses (SMBs) and enterprises across diverse industries. With a focus on providing proactive IT support, we cater to a variety of sectors including healthcare, finance, legal,...
-
Tier 3 Help Desk Support Technician
3 months ago
North Charleston, United States Atlas Tech Full timeLooking for a career where hard work is valued, and your ideas and feedback are part of the way we operate daily? Want to bring your skills to a company that encourages teamwork and champions continued education and process improvement? Atlas Tech, a veteran-owned IT company serving multiple DoD customers in support of America's warfighters, is looking for a...
-
IT Help Desk Support
1 month ago
North Nassau, United States K2 Staffing Full timeJob DescriptionJob DescriptionSummary Our client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY). They are in need of a Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows...
-
Service Technician
3 months ago
North Andover, United States Hobart Service Full time $26 - $33Field Service Technician (FT) Company Description:Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best...
-
Service Desk Manager
3 months ago
North Bergen, United States In Technology Group Inc (US) Full timeJob Title: MSP Service Desk ManagerLocation: North New Jersey (Hybrid Role)Salary: Up to $85,000 per year + Performance BonusAbout Us:Our Client is a premier provider of managed IT services, committed to delivering innovative technology solutions and outstanding customer service to businesses throughout North New Jersey. Our team is composed of highly...
-
Service Desk Manager
2 months ago
North Bergen, United States In Technology Group Inc (US) Full timeJob Title: MSP Service Desk ManagerLocation: North New Jersey (Hybrid Role)Salary: Up to $115,000 per year + Performance BonusAbout Us:Our Client is a premier provider of managed IT services, committed to delivering innovative technology solutions and outstanding customer service to businesses throughout North New Jersey. Our team is composed of highly...
-
IT Systems Support Technician
4 weeks ago
North East, United States Cecil College Full timeJob DescriptionJob DescriptionAbout Us:Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt,...
-
Kia Automotive Service Technician
22 hours ago
Greensboro, North Carolina, United States Kia Veterans Technician Apprenticeship Program (VTAP) Full timeJob Overview:As an Automotive Service Technician, you will be responsible for performing essential maintenance and repairs on vehicles, ensuring they meet both manufacturer and customer standards. Your role will involve diagnosing issues, executing repairs, and providing clear explanations of automotive problems to clients. A solid understanding of vehicle...
-
AV Support Technician
4 weeks ago
North East, United States Cecil College Full timeJob DescriptionJob DescriptionAbout Us:Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt,...
-
Help Desk Support
5 days ago
North Haven, United States Ulbrich Stainless Steels & Special Metals Full timeCompany Description Ulbrich was established in 1924 and is family-owned and privately held. An international corporation with subsidiaries located in the US, Mexico, and Austria. Ulbrich employs over 700 people worldwide. At Ulbrich, we are Improving Lives with More Than Metal. We work hard for each other, our families, and the communities we live in. The...
-
Help Desk Support
3 months ago
North Haven, United States Ulbrich Stainless Steels & Special Metals Full timeCompany Description Ulbrich was established in 1924 and is family-owned and privately held. An international corporation with subsidiaries located in the US, Mexico, and Austria. Ulbrich employs over 700 people worldwide. At Ulbrich, we are Improving Lives with More Than Metal. We work hard for each other, our families, and the communities we live in. The...
-
Help Desk Support
2 months ago
North Haven, United States Ulbrich Stainless Steels & Special Metals, Inc. Full timeJob DescriptionJob DescriptionCompany DescriptionUlbrich was established in 1924 and is family-owned and privately held. An international corporation with subsidiaries located in the US, Mexico, and Austria. Ulbrich employs over 700 people worldwide. At Ulbrich, we are Improving Lives with More Than Metal. We work hard for each other, our families, and...
-
Customer Support Technician
22 hours ago
East Peoria, Illinois, United States I3 Broadband LLC Full timeJob OverviewPosition Summary: The Customer Support Technician plays a vital role in assisting clients and internal teams across all service areas of i3 Broadband. This position is responsible for delivering technical assistance to both residential and business customers, addressing inquiries, resolving issues, and ensuring a seamless experience with i3...
-
IT Support Specialist
5 days ago
East Greenville, United States F2Onsite Part time $25 - $28Job DescriptionJob DescriptionIT Support SpecialistJob SummaryWe are seeking an experienced IT Support Specialist to join our team. This intermediate-level role involves providing on-site support, training for the first two weeks, and transitioning to part-time work with backup coverage as needed. Your time on-site will vary, typically requiring a few days...
-
Service Desk Team Member
1 month ago
North Versailles, United States Giant Eagle Full timeJob SummaryService Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their own shining example. This role follows the Company's Common Purpose of, "Together, we improve people's everyday lives and well-being." This will be done by ensuring...
-
Junior, IT support
2 weeks ago
North Brunswick, United States US Pharma Lab Full timeRole OverviewThe Junior Support Services Technician provides service and help desk technical support services. This position implements and supports the company desktop computers, peripherals, multimedia, instructional technology, and general technology as required.Areas of Responsibility•Serve as the first point of contact for users with technical issues...
-
Information Technology Support Technician
8 hours ago
North Oxford, United States Top Prospect Group Full timeAre you a tech-savvy problem-solver with a passion for delivering top-notch customer service? Join us as an IT Support Technician, where you'll be the hero behind the scenes, solving technical challenges and ensuring seamless operations for our entire organization!Contract 2 months plusOn-Site in MA two locations23-25/hrSkills: Active Directory, Windows,...
-
Front Desk Agent
4 days ago
North Adams, United States TOURISTS Full timeClick here to view the full job posting {target="_blank" rel="noopener noreferrer"} JOB TITLE: Front Desk Agent LOCATION: TOURISTS hotel EMPLOYMENT CLASSIFICATION: Hourly, Non-Exempt, Full-Time and Seasonal Part-time REPORTS DIRECTLY TO: Guest Experience Manager / Front Office Director; Collaborates with: Housekeeping attendants, Maintenance Technicians, F&B...
-
Junior, IT Support
2 weeks ago
North Brunswick, United States USPL NUTRITIONALS LLC Full timeJob DescriptionJob DescriptionJob DescriptionDate04/2018Location1300 Airport Road, North Brunswick NJ TitleJunior, IT support DepartmentFinance Reports toDirector, Accounting and Planning FLSA (Exempt or Non-ExemptNon-ExemptRole OverviewThe Junior Support Services Technician provides service and help desk technical support services. This position implements...
![Cecil College](https://media.trabajo.org/img/noimg.jpg)
IT Service Desk Support Technician
1 month ago
About Us:
Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt, reports directly to the Board of Trustees.
Cecil College is centrally located in Maryland’s most northeastern county, just one half mile from Interstate 95. It is easily accessible from Philadelphia and Baltimore, as well as from Wilmington, Delaware.
With a diverse student population, Cecil College enrolls approximately 2,500 credit students and 3,400 non-credit students. Cecil offers associate degrees, certificate programs and non-credit classes. Cecil offers a variety of associate degree and certificate programs.
Through its open admissions policy, Cecil College provides learning opportunities for all who have the desire and ability to benefit from its courses and programs, regardless of age, gender, ethnic origin, sexual orientation, disability, or socioeconomic status.
Employees of Cecil College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia, or the District of Columbia.
Applicants must be currently authorized to work in the US, as the College does not offer Visa sponsorships.
General Responsibilities:
Assist students, staff, and faculty of Cecil College with technical support of desktop computers, applications, and related technology.
Given the need of interaction with students, employees and college community, this position requires in-person presence.
Essential Duties:
• Answer incoming phone calls and emails from faculty, staff and students who need IT technical support either assist them directly or work with IT staff to move the issue or request to someone else who can help.
• Log and document all service requests and issues in a timely manner in the Service Desk tool.
• Troubleshoot and resolve low to medium complexity issues with guidance from supervisor and or other IT staff.
• Research questions using available information resources
• Work in tandem with other IT staff to ensure requests and issues are handled quickly and efficiently
• Identify and escalate situations requiring urgent attention
• Escalate issues to the appropriate IT staff as needed in a timely manner.
• Pass along requests to the appropriate IT staff as needed in a timely manner.
• Create documentation where documentation is absent
• Assist with installation, configuration, deployment and ongoing usability of laptop/desktop computers, peripheral equipment and software with guidance from guidance from supervisor and or other staff.
• Troubleshoot Windows & Mac application software and operating systems in order to diagnose and resolve problems
• Utilize remote support software as a tool in resolving technical issues in a timely manner
• Assist with IT Inventory as needed
• Setup/configure/maintain printers for staff, faculty, and classrooms with guidance from guidance from supervisor and or other staff.
• Setup/configure employee cell phones as requested with guidance from guidance from supervisor and or other staff.
• Adhere to all College policies and procedures
• Perform other duties as assigned.
Requirements:
• High School Diploma required; associates degree preferred.
• Experience with Windows and Mac computers
• Prior working knowledge of Microsoft products
• Technical knowledge of computer and networking hardware
• General knowledge of applications, including MS Office products
• Basic Canvas knowledge preferred
• A+ Certification is preferred
• Strong troubleshooting skills
• Good communication skills
• Strong Customer service
SCHEDULING:
Ability to work a varied schedule during critical periods, including evenings, Saturdays and Sundays.
The Fall 2024 schedule is anticipated to be:
Monday 2 pm to 8 pm – onsite Elkton Location
Friday 7:30 am to 2 pm – onsite North East Location
Saturday 8:30 am to 11:30 am – may be remote
Salary Range: 15.82-16.00/hr.
PHYSICAL DEMANDS:
Ability to lift and move up to a maximum of 50 lbs. The physical activity of this position includes, but is not limited to: climbing, walking, stooping, kneeling, crouching, reaching, standing, pulling, lifting, grasping, twisting and sitting.
WORK ENVIRONMENT:
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving.
This position supports information technology at Cecil College’s main campus in North East, MD, and the additional location in Elkton, MD and all additional instructional sites. Travel between these locations is required.
Based upon the budgeted hours of a position, contribution to the Maryland State Retirement Pension System may be required.
*We are committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. Cecil College will not discriminate against any individual by reason of race, color, national origin, ancestry, age, religion, disability, sex, sexual orientation, gender identity and expression, genetic status, genetic information, veteran status or any other status protected by federal, state or local law.