AV Support Technician

4 weeks ago

North East, United States Cecil College Full time
Job DescriptionJob DescriptionAbout Us:

Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt, reports directly to the Board of Trustees.

Cecil College is centrally located in Maryland’s most northeastern county, just one half mile from Interstate 95. It is easily accessible from Philadelphia and Baltimore, as well as from Wilmington, Delaware.

With a diverse student population, Cecil College enrolls approximately 2,500 credit students and 3,400 non-credit students. Cecil offers associate degrees, certificate programs and non-credit classes. Cecil offers a variety of associate degree and certificate programs.

Through its open admissions policy, Cecil College provides learning opportunities for all who have the desire and ability to benefit from its courses and programs, regardless of age, gender, ethnic origin, sexual orientation, disability, or socioeconomic status.

Employees of Cecil College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia, or the District of Columbia.
Applicants must be currently authorized to work in the US, as the College does not offer Visa sponsorships.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description but which may be reasonably considered incidental in performing their duties just as though they were actually written out in this job description.

JOB SUMMARY

Under the supervision of the Coordinator of IT Audio Visual Systems, the AV Support Technician operates and troubleshoots AV and IT equipment before, during, and after scheduled distance-learning classes to ensure connectivity to remote sites and smooth class operation. The technician also supports other on-campus events requiring AV and IT equipment such as PA Systems, Windows PCs, and video conferencing platforms including Polycom, Teams, and Zoom.

ESSENTIAL JOB FUNCTIONS:
  • Facilitates distance learning classes and videoconference meetings.
  • Provides user support to meet audio-visual needs for faculty, staff, and students.
  • Operates and troubleshoots AV and related equipment including Polycom units, PA Systems, Windows PCs, and video conferencing platforms such as Teams and Zoom.
  • Ensures connectivity to remote sites and smooth operation of distance learning classes.
  • Reports hardware problems and failures to the Coordinator of IT Audio Visual Systems.
  • Assists with on-campus events requiring AV support.
  • Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Basic knowledge and troubleshooting of audio-visual equipment.
  • Introductory knowledge of Windows and Microsoft Office.
  • Ability to operate and troubleshoot video conferencing platforms (Polycom, Teams, Zoom).
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills.
  • Basic networking knowledge is a plus.
MINIMUM REQUIREMENTS TO PERFORM WORK:

Required Education:

  • High school diploma or equivalent.

Preferred Experience:

  • Experience with an institution of higher education preferred.
SCHEDULING:

Evening availability is required to accommodate the distance-learning schedule. Day and weekend availability may be required to support other on-campus events.

There are 2 positions available. Schedule varies but applicants must be available M-F 4:30-9:30 pm.

PHYSICAL DEMANDS:
  • Ability to lift and move up to a maximum of 50 lbs.
  • The physical activity of this position includes but is not limited to: climbing, walking, stooping, kneeling, crouching, reaching, standing, pulling, lifting, grasping, twisting, and sitting.
WORK ENVIRONMENT:

Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations and traffic signals when driving.

This position supports information technology at Cecil College’s North East campus and may involve support for other locations and instructional sites as needed.

Based upon the budgeted hours of a position, contribution to the Maryland State Retirement Pension System may be required.

*We are committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. Cecil College will not discriminate against any individual by reason of race, color, national origin, ancestry, age, religion, disability, sex, sexual orientation, gender identity and expression, genetic status, genetic information, veteran status or any other status protected by federal, state or local law.

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