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Member Services Associate
2 months ago
Pay range: $17.44-$24/hour (based on experience)
This position is part-time. A schedule to include days, nights and weekends required.
Employees of the Sonoma County Family YMCA strive to live our cause of strengthening communities with purpose and intentionality every day. At the Y, you'll work alongside leaders with diverse backgrounds, perspectives and skill sets. You'll discover new ways to forge relationships, find your purpose and fuel your passion every day. We are on a quest to make our community stronger beginning with you
Our Membership Associates provide a high-value experience for our members, staff, volunteers and guests by building relationships with the goal of member and participant retention; they promote membership through information sharing, motivational techniques, current promotions and special events.
Successful candidates for this position possess the following skills-
- Approachable and friendly.
- Sound judgment and competent decision making.
- Supportive of diversity and inclusion in all interactions.
- Strong communication to include active listening.
- Ability to effectively collaborate with a diverse team.
- Minimum 1 years’ experience working in a customer service position.
- Fingerprint clearance from both Department of Justice (DOJ) & FBI, which includes sex offender screening.
- Language skills in Spanish desirable.
- Advanced computer skills; experience in membership based software a plus.
- Strong math skills and experience with cash handling.
- Flexible schedules
- Competitive pay
- Free YMCA membership, included Y360 On Demand
- Free Child Care
- Floating Holidays
- Calm subscription for employee and up to 5 dependents
- Reduced program fees
- Paid sick time
- Access to dental & vision benefits
- Employee wellness program
- Staff scholarship fund
- Employee assistance program
- Training & career development
- Employer paid trainings (to include CPR/First Aid)
- 10% employer contribution to Y Retirement Fund
Equal Employment Opportunity Policy
Sonoma County Family YMCA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
