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Customer Account Manager

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Holly Springs, United States Aston Carter Full time

Job Title: Customer Account Manager Job Description Complete product line responsibility (product, promotion, pricing, and channel) for a defined portfolio of products. Develop and implement product line growth strategies for new/existing customers, markets, geographies, and channels. Monitor and drive marketing communication needs for product line to support growth strategies, including promotions, catalogs, social media, and web presence. Investigate market needs for innovative products and collaborate with Engineering to prioritize product development efforts. Conduct market research through trade associations, internet investigation, and corporate services. Support field sales and distributors to drive sales and maintain premier customer service. Participate in new product development team for products in discovery and beyond stage. Develop and perform product line training for field sales, channel, and customers. Maintain high level of applications knowledge by continually improving knowledge related to the product portfolio. Monitor competitors and competitive products and develop appropriate response strategies. Lead IME strategies for existing product innovations/modifications/extensions. Travel frequently to customer/channel locations for technical support and training. Monitor sales and margin results, track, and recommend appropriate actions. Monitor product and market trends and recommend appropriate actions. Hard Skills Product line management Marketing communication Market research Sales support Product development Competitor analysis Strategic pricing Technical support Soft Skills Strategic thinking Customer service Training and development Market trend analysis Job Type This is a permanent position. Work Site This is a fully on-site position in Holly Springs, Mississippi. Work Environment This person will be working onsite in an office. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.