Customer Experience Associate

4 weeks ago


Holly Springs, North Carolina, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service, managing front-end operations, and maintaining store recovery standards.

Key Responsibilities
  • Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Manage and execute shrink and safety programs to minimize losses and ensure a safe shopping environment.
  • Assist with cash reconciliation and bank deposits to ensure accurate financial reporting.
  • Participate in the performance management process and support Talent Development of the customer experience team.
  • Train, observe, and coach the customer experience team to achieve results and project a positive image.
  • Manage and execute the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
  • Cross-train in Custom Framing selling and production to provide high-quality custom framing solutions to customers.
Requirements
  • Retail management experience preferred.
  • Ability to lift heavy boxes and access high shelves by ladder or similar equipment.
  • Ability to work nights, weekends, and early mornings as required.
About Michaels

Michaels is a leading creative destination in North America, operating over 1,290 stores in 49 states and Canada. We are committed to inspiring our customers, cultivating confident leaders, and serving our communities by fostering an inclusive environment for everyone to learn, shop, and create.


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