IT Support Engineer

3 weeks ago

Rocky Mount, United States Barnhill Contracting Full time
Company Overview:

Barnhill Contracting Company's success is built on the values, principles and vision of the man - Robert E. Barnhill, Sr. - whose name we proudly bear. Robert Barnhill built this company on a foundational belief that there is power in people. He was a motivator. A hard worker. A leader of leaders. His passion for people and his firm belief in the Golden Rule - treating others as you want to be treated - still drive us today. We are firm, flexible and honest. We do the right thing, every single time. We empower our leaders in the field to be decision makers. We are easy to work with - a core philosophy that is both intentional and deliberate. One that requires discipline. Grit. All of these qualities, along with our founder's vision, have helped grow Barnhill Contracting Company into one of the Southeast's leading contractors.

Our success is built from the dedicated service of each and every one of our employees. Construction is hard work - long hours and immense pressure to meet critical deadlines - and we are proud to employ the most talented group of people in the industry. When you join the Barnhill team, you become part of the Barnhill Family.

Job Description:

The IT Infrastructure and Security Engineer is responsible for designing, implementing, and managing the company's network infrastructure, datacenter operations, and security protocols. This role requires a strong understanding of networking, server management, cloud technology, and cybersecurity to ensure the seamless operation and protection of the organization's IT environment.

Job Duties & Responsibilities:

Customer Service:
  • Maintain a high level of customer service by understanding and addressing user needs effectively and timely.
  • Document and track all user interactions, issues, and resolutions in the helpdesk system.
  • Follow up with users to ensure their issues are resolved satisfactorily.
System Analysis and Design:
  • Evaluate current IT systems and infrastructure.
  • Identify and document system requirements and business processes.
  • Design and implement technology solutions that meet business needs and improve efficiency.
Project Management:
  • Manage and coordinate IT projects from conception to completion.
  • Develop project plans, timelines, and budgets.
  • Ensure projects are delivered on time, within scope, and within budget.
Technical Support and Maintenance:
  • Provide technical support network infrastructure, including routers, switches, firewalls, and VPNs.
  • Manage and maintain datacenter operations, ensuring high availability, performance, and scalability.
  • Monitor and report on endpoint management solution performance and troubleshoot issues as necessary.
  • Provide escalated support for first-level technical support to end-users via phone, email, or in-person.
  • Ensure system security and data integrity.
System Administration:
  • Design and implement endpoint management solutions using Microsoft 365, including Microsoft Intune and the Microsoft Intune Suite
  • Design and implement Autopilot deployment solutions for Windows 10/11 devices.
  • Configure and manage device enrollment, compliance policies, and conditional access policies.
  • Evaluate new Microsoft 365 and Azure features and capabilities and make recommendations for their adoption.
Knowledge Management:
  • Contribute to the creation and maintenance of helpdesk documentation, including FAQs and troubleshooting guides.
  • Stay updated with the latest IT trends and technologies to provide effective support.
Team Collaboration:
  • Work closely with other IT team members to share knowledge and resolve issues.
  • Participate in team meetings and contribute to the continuous improvement of IT support processes.
Training and Development:
  • Provide training and support to end-users on new systems and technologies.
  • Develop training materials and documentation.
  • Stay updated on the latest technology trends and advancements.
Minimum Qualifications & Training:
  • High school degree or equivalent training and work experience required. Associate or bachelor's degree or an equivalent combination of work and experience preferred.
  • Proven experience as a Tier II engineer, Microsoft cloud engineer, or similar role.
  • Strong knowledge of IT systems, networks, and applications.
  • Strong knowledge of company network architecture and components
  • Strong knowledge of Active Directory, Entra Identity Management and Microsoft 365
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Preferred Skills:
  • Excellent customer service skills.
  • Ability to understand and navigate complex policies within Intune and Active Directory.
  • Engineering experience with Windows 10 and 11.
  • Experience with Microsoft 365 (M365).
  • Ability to understand and navigate through complex packages.
  • Able to develop and drive initiatives with minimal oversight or guidance.
  • Strong analytical skills.
  • Strong verbal and written communication skills.
  • Experience with cloud platforms (e.g., Azure, AWS).
  • Knowledge of cybersecurity principles and practices.
  • Familiarity with software development and coding languages.
  • Experience in a hybrid IT environment.
Behavioral Requirements:

Daily commitment to Barnhill's values:
  • Commitment - individual ownership to achieve team success
  • Family - sense of belonging
  • Integrity - uncompromising character that earns trust and respect
  • Learning and development - investing in employees to enable their long-term success.
  • Diversity - open and adaptable to a changing world.
Working Conditions:
  • Office environment with occasional travel to other company locations.
  • May require working outside regular business hours to address critical issues or project deadlines.
What We Offer:
  • Choice of Health Insurance options (BCBSNC)
  • Dental
  • Vision
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Life Insurance
  • Paid Time Off
  • Holiday Pay
  • Weather Related Pay
  • 401(k) and Profit Sharing
  • CareOne (EAP)
  • Corporate Chaplains of America


Barnhill Contracting Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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