Technical Support Specialist

1 month ago


Rocky Mount, North Carolina, United States LS Tractor USA Full time
About the Job

This position is responsible for providing technical support to dealers and customers on LS Tractor products, with a focus on improving product resolution cycle times and customer satisfaction.

Key Responsibilities
  • Assist dealers and customers with technical product questions and issues
  • Conduct preliminary investigations into product issues and work with LS Service Managers to resolve technical service-related problems
  • Provide in-depth troubleshooting support on diesel engines, hydraulics, transmissions, air conditioning, electrical, and other systems
  • Support the publication of Technical Information Bulletins and communicate effectively with customers and internal teams
  • Identify and drive continuous service and process improvements, and analyze and interpret data and reports to inform decision-making
Requirements
  • 5+ years of diesel technical experience as a Diesel Technician with mechanical, electrical, and hydraulic systems; preferably LS Tractor
  • Experience with basic computer functions, including using LS Diagnostic Tool (EVCI) or other computer-based diagnostic repair tools
  • Advanced level experience communicating effectively verbally and in writing for case documentation and communication to all necessary parties
  • Demonstrated experience solving problems effectively with the best possible outcome for all involved
  • Excellent communication skills and ability to work well in a demanding environment with flexible/non-standard work hours
What We Offer
  • Competitive base pay and bonus pay
  • Health insurance coverage starts on day one, with employee coverage paid 100% by LS Tractor
  • Short-term and long-term disability, basic life insurance, and optional life insurance and cancer insurance
  • Paid vacation and personal days, 9 paid holidays, and 401(k) with company match after 1 year


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