Technical Support Analyst

1 week ago

Austin, United States Cesar Chavez Foundation Full time

Summary The Technical Support Analyst is responsible for setting up and maintaining functions in Smartsheet, Yardi, and related systems for Compliance Department operations. In doing so, the Analyst performs detailed audits of datasets to identify discrepancies, resolves technical and functional issues, implements/resets log entries and automated reporting distributions, provides technical assistance to system users, performs a variety of technical support activities, determines solutions based on workflows and needs, and confers with the compliance management team. Includes extensive data entry and updates to task-specific instructions for end users. The Analyst also assists with developing technical workflows, reports, and dashboards. In all cases, the Analyst works closely with compliance team members and third parties, as applicable, to resolve issues quickly, demonstrating their problem-solving skills and commitment to advancing efficiencies for the Compliance Department operations. The Analyst brings excellence to their work and related activities and effectively completes the job. Essential Duties and Responsibilities include the following. Other duties may be assigned. ADMINISTRATION: Perform all functions using Microsoft Office (Word/Excel/Outlook), Adobe Pro, Yardi, Smartsheet, and other programs/applications as assigned Use computer hardware/software to produce documents, track tasks, and generate other reports. Setup/maintenance of Reporting Log (Smartsheet), Yardi Report Scheduler, and related tools, systems, and workflows Develop and test workflows/database infrastructure (Yardi, Smartsheet, distribution, archive). Performs configuration, troubleshooting, etc., using standardized and non-standardized procedures for information technology hardware and/or software. Performs system and application performance monitoring; resolves issues either by using standardized procedures or through root-cause analysis. Records/database management through SharePoint, Smartsheet, and other systems as assigned Written and verbal communications with internal/external parties Analysis of issues, datasets, workflows, systems, and needs Extensive data entry and composing task-specific instructions for end users Utilizes Yardi Report Scheduler to implement/reset/update automated reporting to third-party recipients Use all available resources to initiate and perform research as needed. Utilize Smartsheet to develop grid sheets, summaries, reports, dashboards, workflows, and alerts. Develop departmental technical reference guides. Develop and perform training for compliance department team members and others as assigned Assists in developing reporting displays, tools, and metrics to support compliance monitoring. Participates in meetings and assists with other duties as assigned. COMPLIANCE: Extensive reading and analysis of regulatory or technical literature, program rules, and policies (program requirements, Smartsheet/Yardi guidebooks, etc.) Review of regulatory agreements, financing documents, and other property records as applicable for identification of property-specific obligations, program layering applicability/conflicts, and monitoring/implementation requirements Ensures reporting log complies with all external reporting obligations due to lenders, investors, and regulatory agencies for the CCF affordable housing portfolio. Ensures sheets, reports, dashboards, alerts, and notifications effectively communicate compliance status and expected corrective active measures where applicable. Assistance with other tasks as assigned, including but not limited to data entry and tenant data analysis (internal and external systems). Provide technical support/training/guidance for all assigned tasks and respond to support requests. Supervisory Responsibilities Prompt and effective communication of high-risk or critical matters/concerns to the compliance management team is required. Timely and accurate reporting of project status is also required. The Analyst provides effective communication tools to enable end users to complete assigned tasks and cure noncompliance. The Analyst guides other staff members, evaluates operational needs, and plans efficiencies with the management team. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The Analyst is effective in their role: when the Reporting Log and workflows contain complete, accurate, and consistent information between all entries; when automated distribution of third-party reporting is enabled in all instances possible; when technical guidance and reference materials have been implemented and effectively enable end users with system upkeep and database management; and when technical support and developments effectively improve operational efficiencies per the workflows and needs of the Compliance Department. The Analyst brings excellence to their work and related activities and effectively completes the job. The Analyst must: have adequate skill in Adobe Pro and Microsoft Office programs, advanced-level attention to detail, and accuracy in recognizing that small numbers and details matter, have moderate-to-advance ability to maneuver through the technical systems and procedures (i.e., archiving data electronically, filtering electronic data to streamline views, etc.), have moderate-to-advanced competency in producing/understanding Excel formulas, ability to read/examine/apply extensive legal records or regulatory literature, perform effective analysis of information, resolve issues independently where limited standardization exists, ability to apply logical and critical thinking concepts, demonstrate effective problem-solving skills, ability to perform research and make decisions based on adequate analysis of information and circumstances, establish sound priorities and meet deadlines, effectively manage a large workload, maintain effective performance during rush periods, handle sensitive information with integrity, work productively and with initiative, have the flexibility to adapt to change effectively, maintain adequate typing speed (i.e., 40 wpm or more), work well independently and in a group environment, professionally communicate in both written and verbal form, strive to do more for the team, and carries out work professionally in both product and conduct. Education and/or Experience A bachelor’s degree in information technology, or two years of information technology experience, or four or more years of relatable experience, or a combination of education and experience. Experience with Smartsheet or Yardi is preferred. Microsoft and Smartsheet certifications are highly preferred. Wage $27.00-$33.00 per hour DOE

  • Business System Analyst

    3 months ago

    Austin, United States ACL Digital Full time

    Title: Business System Analyst / Technical Analyst Location: Preferred: Austin, TX / Can go with a remote candidate in US as well if candidate is really strong, but preference is onsite Austin, TX Bill Rate : $82.47/hr Duration: Long Term Job Description: • Gather and define requirements/solutions for Contact Center solutions • Interact with stakeholders...

  • IT Technical Analyst

    5 months ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Serves as Senior Software Technical Analyst, performing highly advanced application architecture, design, and technical analysis work for cloud-based (Azure) applications supporting the Infectious Disease Prevention division within Public Health Applications. Involves overseeing the planning, gathering and analysis of user requirements,...

  • Technical Support Analyst

    4 months ago

    Austin, United States GCS Technologies Full time

    Job Summary Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We...

  • Technical Solutions Analyst

    6 days ago

    Austin, Texas, United States University of Texas at Austin Full time

    About the Role: The University of Texas at Austin is seeking a Technical Solutions Analyst to support our IT system operations. In this role, you will work closely with the EBITS Technical Solutions team and Business Process Owners to troubleshoot issues, document solutions, and communicate stakeholder needs to vendors and system developers. You will also...

  • Technical Test Analyst

    6 hours ago

    Austin, Texas, United States Indotronix International Corporation Full time

    Job Title: Technical Test AnalystJob Overview:We are seeking a highly skilled Technical Test Analyst to join our quality assurance team. As a key member of our team, you will be responsible for developing and maintaining test scripts, tracking test case execution, and providing reporting using Jira to log and track defects. Additionally, you will develop and...

  • Business Process Improvement Analyst

    7 days ago

    Austin, Texas, United States Atlas Technical Consultants Full time

    Job OverviewAtlas Technical Consultants is seeking a highly skilled ERP Implementation Analyst to join our team. As an ERP Implementation Analyst, you will play a critical role in the implementation, support, and training of VP/Deltek systems.About UsAt Atlas Technical Consultants, we strive to be the most sought-after infrastructure and environmental...

  • Technical Services Analyst

    7 days ago

    Austin, Texas, United States GCS Technologies Full time

    About the RoleGCS Technologies is seeking an experienced Senior Technical Support Analyst to join its team. The ideal candidate will have extensive knowledge of Microsoft Exchange, Office 365, Windows Server, MacOS, Linux, common desktop applications, VOIP solutions, and virtualization technologies. As a member of the technical support team, you will be...

  • Technical Analyst

    2 weeks ago

    Austin, United States University of Texas at Austin Full time

    Job Posting Title:Technical Analyst II----Hiring Department:Dell Medical School----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:Non-Exempt----Earliest Start Date:Immediately----Position Duration:Expected to Continue----Location:UT MAIN CAMPUS----Job Details:General NotesThe Office of Information Technology at the Dell Medical...

  • Technical Support Specialist

    2 days ago

    Austin, Texas, United States HEI Civil - Texas Full time

    Job OverviewHEI Civil - Texas is seeking a dedicated and knowledgeable IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing technical assistance and support to our internal users, ensuring their technological needs are met efficiently and effectively.Key Responsibilities:Support HEI's commitment to innovation...

  • IT Support Analyst

    4 months ago

    Austin, United States CyberTec Full time

    Role: IT Support Analyst 6+ months with extension This is a 100% onsite role. Location - Austin TX Rate : $55-60/hr.c2c NOTE : Austin and willing/able to drive to various site locations within Austin throughout the day. There is no mileage reimbursement. Key Activities/Responsibilities: Assist in installs, maintains and provides technical support...

  • Technical Support Professional

    4 weeks ago

    Austin, Texas, United States 4 Consulting Inc. Full time

    Job OverviewWe are seeking a highly skilled Technical Support Professional to join our team at 4 Consulting Inc.This is a long-term, remote opportunity based in Texas, with a competitive salary range of $60,000 - $80,000 per annum, depending on experience.About the RoleThis Help Desk Support Analyst role involves providing technical assistance to clients via...

  • Technical Business Analyst

    7 days ago

    Austin, Texas, United States Georgia IT Inc Full time

    Job Description:Technical Business Analyst - Software DevelopmentCompany Overview:At Georgia IT Inc, we are seeking a highly skilled Technical Business Analyst to join our team. This role will be responsible for performing advanced technical business analysis work on multiple projects that support the mission of improving outcomes for Texas students.Salary:...

  • Senior Technical Support Analyst

    4 months ago

    Austin, United States GCS Technologies Full time

    Job Summary Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help...

  • Technical Support Specialist

    3 days ago

    Austin, Texas, United States 4 Consulting Inc. Full time

    About the RoleWe are seeking a highly skilled Help Desk Support Analyst to join our team. As a member of our support team, you will be responsible for providing technical assistance to clients via phone, email, and remote desktop applications.This is a long-term opportunity to work with a reputable company that values its employees and invests in their...

  • Technical Support Specialist

    4 hours ago

    Austin, Texas, United States LanceSoft Full time

    Job Title: Product Support AnalystWe are seeking a highly skilled Technical Support Specialist to join our team at LanceSoft. As a key member of our IT department, you will be responsible for providing expert support for our healthcare business applications.About the Role:Provide technical assistance and troubleshooting for complex issues related to business...

  • Technical Support Specialist

    3 days ago

    Austin, Texas, United States ELLIGO HEALTH RESEARCH INC Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at ELLIGO HEALTH RESEARCH INC.About the JobThis is a remote position operating in a home-office environment. You will be working as a bridge between our user community and development teams, providing essential support for various internal and...

  • Technical Services Team Business Analyst

    7 days ago

    Austin, Texas, United States Allied Consultants (Texas) Full time

    OverviewAllied Consultants, Inc. is a prominent provider of technical and business professionals to clients in Texas. We are seeking an experienced PeopleSoft HCM Business Analyst to join our technical services team.We offer competitive rates, local support, and an attractive benefits package that includes medical insurance, life insurance, a 401(k) plan,...

  • Technical Support Specialist

    3 days ago

    Austin, Texas, United States Cyborgwave Full time

    Cyborgwave is a leading provider of innovative healthcare solutions.We are seeking an experienced Help Desk Analyst to join our team in Austin, TX.The estimated annual salary for this position is $74,000 - $110,000 based on industry standards and location.Job Description:As a Help Desk Analyst at Cyborgwave, you will be responsible for providing expert...

  • Technical Support and Solutions Specialist

    4 weeks ago

    Austin, Texas, United States GCS Technologies Full time

    GCS Technologies is seeking a skilled Technical Support Analyst to join our team. This role involves providing top-notch technical support to customers, both remotely and on-site.Job DescriptionThis position requires a high level of technical competence in various products and technologies. You will be expected to learn new products quickly and maintain your...

  • Product Support Analyst

    2 months ago

    austin, United States Banyan Water Full time

    About the Product Support Analyst Role:Banyan Water is on a mission to use technology to help businesses save water. We’re a small company that’s found product market fit and profitability, have blue-chip companies in our portfolio, and are hungry to continue our growth path trajectory!As a product support analyst, you will work alongside both our...