Product Support Analyst

3 weeks ago


austin, United States Banyan Water Full time

About the Product Support Analyst Role:

Banyan Water is on a mission to use technology to help businesses save water. We’re a small company that’s found product market fit and profitability, have blue-chip companies in our portfolio, and are hungry to continue our growth path trajectory


As a product support analyst, you will work alongside both our customer support team and our product team to make sure we’re delivering the best possible experience to our customers. This is a hybrid role requiring half of your time in the support queue, working directly with customers and analyzing their onsite water data. The other half of your time will be spent working with the product team to perform business analysis and ensure that those customers are properly represented. We are looking for someone who believes in the importance of quality support and wants to join us in delivering it.


We’re building our technology team to help imagine and build new features and product offerings for our industry leading water management platform, Banyan Water Central.

We like small teams, fast iteration, and communicating with our users as often as possible. We value urgency in making decisions, a sense of playfulness, and a spirit of purpose in our mission to save water.


Our systems comprise a network that is critical to monitoring and controlling millions of gallons of water a day. With so much control over a physical resource, a strong sense of responsibility for your work is needed to succeed.


Our Ideal Candidate would Have The Following Skills And Experience:

  • 3-5+ years of experience in business, technical, and data analysis
  • Proficiency with data analysis in Microsoft Excel or similar technologies
  • Interpersonal skills to educate our customers about how our technology works, including the ability to create meaningful slides for customer presentations
  • Real world experience in technical support and/or a proven track record in solving technical problems
  • An established track record in programmatic rollouts of new technology


Secondary Preferred Skills and Background:

  • Familiarity in remotely troubleshooting hardware issues
  • Ability to work with cross-functional teams
  • An interest in sustainability as it relates to natural resources, specifically water conservation
  • A technology focused bachelor's degree, but we’re interested in candidates with diverse backgrounds and experiences
  • Experience in water-focused industries like irrigation, energy production, water utility management, solar, or agriculture is a plus
  • Proficiency with data analysis in a programming language like Python or R


Benefits:

  • Competitive health, dental, and vision plans
  • Competitive compensation package for the Austin area
  • 401K
  • Input to product direction in a small team-oriented around results
  • Meaningful mission to save water at a large scale
  • Work with other accomplished and talented technologists to improve our world



  • Austin, United States Banyan Water Full time

    About the Product Support Analyst Role:Banyan Water is on a mission to use technology to help businesses save water. We’re a small company that’s found product market fit and profitability, have blue-chip companies in our portfolio, and are hungry to continue our growth path trajectory!As a product support analyst, you will work alongside both our...


  • Austin, United States Banyan Water Full time

    About the Product Support Analyst Role:Banyan Water is on a mission to use technology to help businesses save water. We’re a small company that’s found product market fit and profitability, have blue-chip companies in our portfolio, and are hungry to continue our growth path trajectory!As a product support analyst, you will work alongside both our...


  • Austin, United States Hill Country Project Management LLC Full time

    Current Texas Residents Only I. DESCRIPTION OF SERVICES Texas Health and Human Services Commission requires the services of 2 Product Support Analyst 2 hereafter referred to as Candidate(s) who meets the general qualifications of Product Support Analyst 2 Technical Services Help Desk and Operations and the specifications outlined in this document for the...


  • Austin, TX, United States Banyan Water Full time

    About the Product Support Analyst Role:Banyan Water is on a mission to use technology to help businesses save water. We’re a small company that’s found product market fit and profitability, have blue-chip companies in our portfolio, and are hungry to continue our growth path trajectory!As a product support analyst, you will work alongside both our...


  • Austin, United States GovServicesHub Full time

    Job DescriptionJob Location:  Available to work Remote, Austin, TX. ( local only ) Job Description:Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or...


  • Austin, United States Genius Road, LLC Full time

    SharePoint Support Analyst Contract Length: 12-18 months Location: Austin, TX (Remote - must be local to the Austin area) Our client is looking for a dynamic, energetic SharePoint Support Analyst who welcomes all tasks with a smile and a positive attitude! The ideal consultant will enjoy the challenge of working on multiple projects with limited...


  • Austin, United States Wisenbaker Builders Full time

    IT Desktop Support AnalystJob Purpose We are looking for an IT Desktop Support Analyst to provide technical assistance to our internal employees. You'll work closely with our team members to ensure their technology needs are met. We are seeking a collaborative and self-motivated individual who is comfortable working both independently and as part of a team....

  • Systems Analyst V

    2 months ago


    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: DIT - Data Infrastructure and Technology Division Tech Team - Systems Analyst III - V The person in this position functions as a technical team reporting analyst in the ODSI-Data Infrastructure and Technology Division. This position may be filled as a Systems Analyst III, IV, or V. Salary range is between $.66 and $.25 (monthly)...

  • Business Analyst

    1 month ago


    Austin, United States Premier Global Links Full time

    Location: Remote (Must be located in Texas) Job Summary: We are seeking a highly skilled Business Analyst to join the Administrative Applications Production Data Services team as a contractor. This role focuses on supporting the development and implementation of enhancements and modifications to the Financial Data Warehouse. Requirements: Minimum Experience:...


  • Austin, United States Q2 Software, Inc. Full time

    As passionate about our people as we are about our mission. What We're All About: Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their...


  • Austin, United States ACL Digital Full time

    Title: Business System Analyst / Technical Analyst Location: Preferred: Austin, TX / Can go with a remote candidate in US as well if candidate is really strong, but preference is onsite Austin, TX Bill Rate : $82.47/hr Duration: Long Term Job Description: • Gather and define requirements/solutions for Contact Center solutions • Interact with stakeholders...

  • GIS Analyst Intern

    1 month ago


    Austin, Texas, United States ICF Full time

    GIS Analyst Internship OpportunityWe are seeking a highly motivated and detail-oriented GIS Analyst Intern to join our team at ICF. As a GIS Analyst Intern, you will play a critical role in supporting our team's efforts to deliver high-quality GIS solutions to our clients.Key Responsibilities:Perform data capture, updates, and analysis within ArcGIS Pro and...

  • Business Analyst

    1 month ago


    Austin, United States Hill Country Project Management LLC Full time

    Texas Residents Only No Relocations I. DESCRIPTION OF SERVICES Texas Health and Human Services Commission requires the services of 1 Business Analyst 2 hereafter referred to as Candidate(s) who meets the general qualifications of Business Analyst 2 Applications/Software Development and the specifications outlined in this document for the Texas Health...


  • Austin, United States Mediabistro Full time

    Reports to: Chief Marketing Officer  Position Overview Baxter Planning is seeking a strategic and tactical Director of Product Marketing. The ideal candidate will drive the positioning, messaging, and go-to-market strategies for Baxter's portfolio of products. This role requires close collaboration with product management, sales, and marketing teams to...


  • Austin, United States Hill Country Project Management LLC Full time

    Current Texas Residents Only I. DESCRIPTION OF SERVICES Texas Department of Motor Vehicles requires the services of 1 QA Associate/Analyst 3 hereafter referred to as Candidate(s) who meets the general qualifications of QA Associate/Analyst 3 Quality Assurance (QA) and Testing and the specifications outlined in this document for the Texas Department of...

  • Systems Analyst 2

    1 month ago


    Austin, United States Smart IMS Full time

    I. DESCRIPTION OF SERVICES Texas Health and Human Services Commission requires the services of 1 Systems Analyst 2, hereafter referred to as Candidate(s), who meets the general qualifications of Systems Analyst 2, Applications/Software Development and the specifications outlined in this document for the Texas Health and Human Services Commission. All work...

  • Dispatcher Analyst

    2 weeks ago


    Austin, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Dispatcher Analyst for an opportunity at Austin, TX 78727 Job Title:             Dispatcher Analyst Location:             Austin TX 78727Duration:             9 Months Contract Responsibilities:Dispatcher Analyst is responsible for daily...

  • Business Analyst

    1 month ago


    Austin, United States Aquent Full time

    Job Summary We are seeking a detail-oriented and experienced Business Analyst to join our client’s banking team. You will participate in project work, including analysis, documentation and requirement gathering. The BA will assist in the modernization of the Portfolio Checkup interface on the client’s website which will involve working with development...

  • Billing Analyst

    3 weeks ago


    austin, United States eTeam Full time

    Title: Billing AnalystLocation: Austin, TX (Hybrid)Duration:6+Months ContractJob SummaryTeam up with Client one of the most influential technology leaders in the industry.the Client Finance organization and make a positive impact, where you will share in a commitment to excellence by partnering with world-class teammates, all with one unified...

  • Billing Analyst

    1 month ago


    austin, United States eTeam Full time

    Title: Billing AnalystLocation: Austin, TX (Hybrid)Duration:6+Months ContractJob SummaryTeam up with Client one of the most influential technology leaders in the industry.the Client Finance organization and make a positive impact, where you will share in a commitment to excellence by partnering with world-class teammates, all with one unified...