Product Support Analyst

2 months ago


austin, United States Banyan Water Full time

About the Product Support Analyst Role:

Banyan Water is on a mission to use technology to help businesses save water. We’re a small company that’s found product market fit and profitability, have blue-chip companies in our portfolio, and are hungry to continue our growth path trajectory


As a product support analyst, you will work alongside both our customer support team and our product team to make sure we’re delivering the best possible experience to our customers. This is a hybrid role requiring half of your time in the support queue, working directly with customers and analyzing their onsite water data. The other half of your time will be spent working with the product team to perform business analysis and ensure that those customers are properly represented. We are looking for someone who believes in the importance of quality support and wants to join us in delivering it.


We’re building our technology team to help imagine and build new features and product offerings for our industry leading water management platform, Banyan Water Central.

We like small teams, fast iteration, and communicating with our users as often as possible. We value urgency in making decisions, a sense of playfulness, and a spirit of purpose in our mission to save water.


Our systems comprise a network that is critical to monitoring and controlling millions of gallons of water a day. With so much control over a physical resource, a strong sense of responsibility for your work is needed to succeed.


Our Ideal Candidate would Have The Following Skills And Experience:

  • 3-5+ years of experience in business, technical, and data analysis
  • Proficiency with data analysis in Microsoft Excel or similar technologies
  • Interpersonal skills to educate our customers about how our technology works, including the ability to create meaningful slides for customer presentations
  • Real world experience in technical support and/or a proven track record in solving technical problems
  • An established track record in programmatic rollouts of new technology


Secondary Preferred Skills and Background:

  • Familiarity in remotely troubleshooting hardware issues
  • Ability to work with cross-functional teams
  • An interest in sustainability as it relates to natural resources, specifically water conservation
  • A technology focused bachelor's degree, but we’re interested in candidates with diverse backgrounds and experiences
  • Experience in water-focused industries like irrigation, energy production, water utility management, solar, or agriculture is a plus
  • Proficiency with data analysis in a programming language like Python or R


Benefits:

  • Competitive health, dental, and vision plans
  • Competitive compensation package for the Austin area
  • 401K
  • Input to product direction in a small team-oriented around results
  • Meaningful mission to save water at a large scale
  • Work with other accomplished and talented technologists to improve our world



  • Austin, United States Infojini Full time

    Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features,...


  • Austin, United States Banyan Water Full time

    About the Product Support Analyst Role:Banyan Water is on a mission to use technology to help businesses save water. We’re a small company that’s found product market fit and profitability, have blue-chip companies in our portfolio, and are hungry to continue our growth path trajectory!As a product support analyst, you will work alongside both our...


  • Austin, United States Banyan Water Full time

    About the Product Support Analyst Role:Banyan Water is on a mission to use technology to help businesses save water. We're a small company that's found product market fit and profitability, have blue-chip companies in our portfolio, and are hungry to continue our growth path trajectory!As a product support analyst, you will work alongside both our customer...


  • Austin, United States Cesar Chavez Foundation Full time

    Summary The Technical Support Analyst is responsible for setting up and maintaining functions in Smartsheet, Yardi, and related systems for Compliance Department operations. In doing so, the Analyst performs detailed audits of datasets to identify discrepancies, resolves technical and functional issues, implements/resets log entries and automated reporting...


  • Austin, Texas, United States Infojini Full time

    Key Responsibilities:As a Product Support Analyst at Infojini, you will be responsible for installing applications, hardware, parts, and/or equipment. Your tasks will include troubleshooting, diagnosing, and repairing product and service concerns. You will also contribute to and use the knowledge base, communicate ongoing problems and fixes internally and...


  • Austin, United States Genius Road, LLC Full time

    SharePoint Support Analyst Contract Length: 12-18 months Location: Austin, TX (Remote - must be local to the Austin area) Our client is looking for a dynamic, energetic SharePoint Support Analyst who welcomes all tasks with a smile and a positive attitude! The ideal consultant will enjoy the challenge of working on multiple projects with limited...


  • Austin, Texas, United States ELLIGO HEALTH RESEARCH INC Full time

    Job Description: Product Support ExpertElligo Health Research INC seeks a detail-oriented Product Support Expert to support the success of our organization.About the JobThis role assists users by responding to questions, diagnosing problems, and resolving issues through a timely and responsive process. The Product Support Expert serves as a bridge between...


  • Austin, Texas, United States LMG Technology Services LLC Full time

    About the Role:LMG Technology Services LLC is seeking a highly skilled Product Support Analyst to join our team. As a Product Support Specialist, you will be responsible for leading a help desk/service desk team and providing exceptional customer support.Key Responsibilities:Lead a help desk/service desk team and provide technical guidance and...

  • IT Support Analyst

    4 months ago


    Austin, United States CyberTec Full time

    Role: IT Support Analyst 6+ months with extension This is a 100% onsite role. Location - Austin TX Rate : $55-60/hr.c2c NOTE : Austin and willing/able to drive to various site locations within Austin throughout the day. There is no mileage reimbursement. Key Activities/Responsibilities: Assist in installs, maintains and provides technical support...

  • Product Owner

    2 weeks ago


    Austin, United States InfoStride Full time

    Job Title: Business Analyst 3Duration: 09 Months (Possible Extension)Experience working with Oil and Gas Industry, along with State Experience. Job description:Duties involve use of multiple methods in gathering, developing, and documenting requirements; the review, assessment, and development of business processes; the creation and validation of user...


  • Austin, Texas, United States ELLIGO HEALTH RESEARCH INC Full time

    Job Role: Software Application AnalystWe are looking for an experienced Software Application Analyst to join our team at Elligo Health Research INC.About the JobThis role provides essential support for various internal and external software applications within Elligo. The Software Application Analyst serves as a bridge between our user community and...


  • Austin, United States Elevate Entertainment Group Full time

    About Us Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation's leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO...


  • Austin, Texas, United States Compunnel Inc. Full time

    Job OverviewWe are seeking a skilled Pega Technical Architect to lead the design, development, and maintenance of Pega applications.The ideal candidate should have at least 12 years of experience in Pega development and support, with a strong background in production support. They must be willing to work onsite in Austin, TX.Key Responsibilities:Application...

  • Business Analyst

    3 days ago


    Austin, United States Aquent Full time

    We are seeking a highly motivated and detail-oriented Business Analyst to join our team supporting a leading financial services organization. This role will primarily involve supporting the modernization of a Portfolio Checkup interface—a critical financial product used by investors. You will work closely with development teams to gather requirements,...


  • Austin, United States Smart IMS Full time

    Texas Education Agency requires the services of 1 Business Analyst 3, hereafter referred to as Candidate(s), who meets the general qualifications of Business Analyst 3, Applications/Software Development and the specifications outlined in this document for the Texas Education Agency. All work products resulting from the project shall be considered "works made...


  • Austin, United States Realtor.com Careers Full time

    At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone. Building your career? Build it better at Realtor.com®. Join us and help change...


  • Austin, United States Realtor.com Careers Full time

    At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone. Building your career? Build it better at Realtor.com®. Join us and help change...


  • Austin, United States GCS Technologies Full time

    Job Summary Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We...

  • Treasury Analyst

    1 day ago


    Austin, United States Insight Global Full time

    Title: Cash Management Treasury AnalystLocation: Austin, TX – hybrid Type: 12 month Contract Must Haves:Bachelor’s Degree in Finance, Accounting, or similar field2+ years of experience in Treasury and cash managementIntercompany clearing experienceGeneral understanding of foreign exchangeProficient in analyzing operational cash flows, budget...

  • Treasury Analyst

    2 days ago


    Austin, United States Insight Global Full time

    Title: Cash Management Treasury AnalystLocation: Austin, TX – hybrid Type: 12 month Contract Must Haves:Bachelor’s Degree in Finance, Accounting, or similar field2+ years of experience in Treasury and cash managementIntercompany clearing experienceGeneral understanding of foreign exchangeProficient in analyzing operational cash flows, budget...