Business System Analyst

3 months ago

Austin, United States ACL Digital Full time

Title: Business System Analyst / Technical Analyst
Location: Preferred: Austin, TX / Can go with a remote candidate in US as well if candidate is really strong, but preference is onsite Austin, TX
Bill Rate : $82.47/hr
Duration: Long Term

Job Description:
• Gather and define requirements/solutions for Contact Center solutions
• Interact with stakeholders to facilitate collaboration between the business, and technical teams to define and deliver solutions.
• Perform in-depth analysis to identify high-level business and functional requirements.
• Create and maintain requirements and functional documentation to support the development and QA processes.
• Develop functional and detailed technical specifications that support the approved functional, operational, and service level requirements
• Design, develop, deploy and maintain Business Rules / Configurations etc.
• Partnering with operations and Tech teams to identify, scope, and solution for immediate challenges as well as known considerations.
• Knowledge of Contact Center Domain (Routing, IVR, Recording, Surveys etc.) and Contact Center technologies like Genesys Cloud, Qualtrics etc.
• Be the Point of Contact for technical issues, and troubleshooting based on understanding existing configurations and workflow, and working within escalation processes to resolve more advanced issues.
• Understanding the technology solutions and tools in place to be able to convey the existing or changing technology to the business in a non-technical manner.
• Lead QA efforts in writing test cases and perform end2end testing to validate the expected experience.
• Being able to adapt/ be flexible to changing priorities and have the customer success as the focus to drive critical experiences/solutions.
• Work with developers / system engineers to manage sprints and perform Release Management tasks.
• Ability to define and monitor KPIs on solutions to drive continuous improvement.
• Analyze trends in product solutions to identify customer problems and new opportunities; partner with core stakeholders to understand key drivers
• Strong communication, collaboration, and stakeholder management skills

Required Qualifications:
• Bachelor's degree in Management / IT
• 5+ years of prior experience as Tech Analyst / Business Systems Analyst or similar role
• 5+ years of industry experience in Contact Center Domain and Contact Center technologies
• Understating of CRM applications
• Knowledge of Contact Center technologies like Genesys Cloud, Genesys, Qualtrics, NICE etc.
• Comfortable with high pressure, high profile and fast-paced projects
• Exposure to Technical Project management and Prioritization process
• Strong communication, collaboration, and stakeholder management skills
• Strong visualization skills or ability to put together a strong data narrative on solutions/experiences.
• Expertise in JIRA and Agile methodology.
• Expertise in documentation tools like Confluence
• Experience in Excel, SQL and other similar tools for data analysis
• Proven understanding of high-performing organizations with Release cycles.
• Experience implementing or system administrating SaaS platforms.

  • Business System Analyst

    3 months ago

    Austin, United States VDart Full time

    Job Title: Business System Analyst Location: Bay Area, CA / Austin, TX-Onsite Duration: / Term: 6+ months - Contract Job Description: Qualifications: Bachelor's degree in business or related field or an MBA is nice to have 10+ years experience in business analysis or a related field. Experience with web application development, API development and...

  • Systems Analyst

    2 weeks ago

    Austin, United States System Soft Technologies Full time

    Title: Systems AnalystLocation: Austin, TX ( Remote )Contract 12 months +Rate : 95 on W2Requirements:8 Required Experience with ITSM and ITIL governance processes.8 Required Ability to think and act both strategically and tactically and know when to apply each type of action.8 Required Very strong communication skills: oral, written, presentation and...

  • Systems Analyst

    5 hours ago

    Austin, United States System Soft Technologies Full time

    Title: Systems AnalystLocation: Austin, TX ( Remote )Contract 12 months +Rate : 95 on W2Requirements:8 Required Experience with ITSM and ITIL governance processes.8 Required Ability to think and act both strategically and tactically and know when to apply each type of action.8 Required Very strong communication skills: oral, written, presentation and...

  • Business Systems Analyst

    7 days ago

    Austin, Texas, United States Diverse Lynx Full time

    As a Business Systems Analyst, you will play a critical role in ensuring the success of our clients' projects. This contract position, based in Austin, TX or Sunnyvale, CA, requires an individual with strong analytical and problem-solving skills to analyze complex data sets and determine root causes.About the Job:Key Responsibilities:System configuration...

  • Business Systems Analyst

    4 weeks ago

    Austin, United States Sock Club Full time

    Business Systems Analyst Sock Club | Austin, TX We're seeking a tech-savvy problem solver to optimize our business operations across departments. In this role, you'll identify operational bottlenecks, implement solutions, and help teams work more efficiently by leveraging technology and process improvements. The Role As our Business Systems Analyst, you'll...

  • Senior Business Analyst

    1 week ago

    Austin, United States BEPC Inc. - Business Excellence Professional Consulting Full time

    Bepc, Inc has an open position for a Senior Business Analyst – Applications Development and UX Specialist!W2 Contract-7-month contract with the possibility of extensionsPay-$82-$87 an hour-Benefits- Medical, dental, vision, life insuranceThis position performs advanced, senior-level business analysis work. The position may support more than one project or...

  • Senior Business Analyst

    5 hours ago

    Austin, United States BEPC Inc. - Business Excellence Professional Consulting Full time

    Bepc, Inc has an open position for a Senior Business Analyst – Applications Development and UX Specialist!W2 Contract-7-month contract with the possibility of extensionsPay-$82-$87 an hour-Benefits- Medical, dental, vision, life insuranceThis position performs advanced, senior-level business analysis work. The position may support more than one project or...

  • Senior Business Systems Analyst

    5 days ago

    Austin, Texas, United States Bickham Services Unlimited, LLC Full time

    Bickham Services Unlimited, LLC is seeking a highly skilled Senior Business Systems Analyst to support the migration of our integrated resident information system (IRIS) to a new SaaS solution.The ideal candidate will analyze business needs, design workflows, manage data migrations, and ensure system compatibility. With 7 years of experience in database...

  • Senior Business Systems Analyst

    1 week ago

    Austin, Texas, United States Highmark Health Full time

    **Job Summary:**We are seeking an experienced Senior Business Systems Analyst to join our team at Highmark Health. This is a critical role that will drive the delivery of business solutions and optimize person-centric data requests and processes.The successful candidate will have a strong background in IS/IT, with 5-7 years of experience in a similar field....

  • Business Systems Analyst

    4 weeks ago

    Austin, United States Intelliswift Software Inc Full time

    Job DescriptionCompany's Global Business Solutions (GBS) organization operates in several shared service centers around the world. We are seeking an experienced Business Systems Analyst, to support Company's global H2R Workforce Management Program. This roles responsibilities would also include tier two support to our helplines, configuration of UKGs...

  • System Analyst

    1 week ago

    Austin, United States System Soft Technologies Full time

    Title: Systems AnalystLocation: TexasContract 12 months +Rate : 70.00 on W2Requirements:7 Required Database management systems and data migration, particularly in healthcare EHR systems like Netsmart myAvatar.7 Required Utilizing InterSystems Caché Database, Oracle and Microsoft SQL Server SQL and database scripting to facilitate effective data migration...

  • System Analyst

    1 month ago

    Austin, United States System Soft Technologies Full time

    Title: Systems AnalystLocation: TexasContract 12 months +Rate : 70.00 on W2Requirements:7 Required Database management systems and data migration, particularly in healthcare EHR systems like Netsmart myAvatar.7 Required Utilizing InterSystems Caché Database, Oracle and Microsoft SQL Server SQL and database scripting to facilitate effective data migration...

  • Systems Analyst

    1 month ago

    Austin, United States System Soft Technologies Full time

    Title:Systems AnalystLocation: TexasContract 12 months +Rate : 70.00 on W2Requirements:7 Required Database management systems and data migration, particularly in healthcare EHR systems like Netsmart myAvatar.7 Required Utilizing Informix, Oracle and Microsoft SQL Server SQL and database scripting to facilitate effective data migration processes. Also, Skill...

  • System Analyst

    5 hours ago

    Austin, United States System Soft Technologies Full time

    Title:Systems AnalystLocation: TexasContract 12 months +Rate : 70.00 on W2Requirements:7 Required Database management systems and data migration, particularly in healthcare EHR systems like Netsmart myAvatar.7 Required Utilizing Informix, Oracle and Microsoft SQL Server SQL and database scripting to facilitate effective data migration processes. Also, Skill...

  • Business Systems Analyst

    2 months ago

    Austin, United States Intelliswift Software Full time

    Job DescriptionCompany’s Global Business Solutions (GBS) organization operates in several shared service centers around the world. We are seeking an experienced Business Systems Analyst, to support Company's global H2R Workforce Management Program. This roles responsibilities would also include tier two support to our helplines, configuration of UKGs...

  • Senior Business Systems Analyst

    2 days ago

    Austin, Texas, United States Ciber Full time

    Business Analysis RoleCiber is looking for a Senior Business Systems Analyst to perform advanced business analysis work related to implementing complex technology projects for the Mainframe Transformation Program.Key Job DescriptionPerform senior-level business analysis work related to implementing complex technology projects.Develop and maintain an...

  • Senior Business Systems Analyst

    2 weeks ago

    Austin, Texas, United States Esolvit Full time

    Estimated Salary: $120,000 - $180,000 per year.About EsolvitWe are a cutting-edge technology company transforming the Railroad Commission of Texas (RRC) with innovative solutions. Our team is dedicated to delivering exceptional results and driving business growth.Job DescriptionThis Senior Business Systems Analyst position is an exciting opportunity for a...

  • Business Systems Analyst

    3 months ago

    Austin, United States Omni Inclusive Full time

    Business Systems Analyst - Data Works- MDM Location: San Jose, CA / Austin, TX / NYC, NY Responsibilities Partner with the teams to design, develop and deliver data, analytics and master data management systems supporting various Google business processes (finance, legal, marketing, sales etc) Document Business/Functional requirements Participate in...

  • Business Operations Analyst Leader

    7 days ago

    Austin, Texas, United States System Soft Technologies Full time

    Job SummaryAs a Business Operations Analyst Leader at System Soft Technologies, you will play a crucial role in driving business growth and improvement. The position involves managing large budgets, overseeing procurement processes, and ensuring seamless software renewals.This is a 12-month+ contract role with an estimated hourly rate of $80.00. To be...

  • Business Systems Strategy Analyst

    1 week ago

    Austin, Texas, United States Highmark Health Full time

    About Highmark HealthWe are on a mission to deliver remarkable health experiences, freeing people to be their best. As a leading healthcare company, we strive for excellence in every aspect of our business.This role is critical in driving this mission forward by analyzing and optimizing person-centric data requests and processes, ensuring that our Person360...